Sunthebrand Reviews 28

TrustScore 3.5 out of 5

3.5

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Company details

Written by the company

SUN es "oceanwear". Diseñamos bikinis desde España con estilo Mediterráneo, envío rápido y precio irresistible. Los tejidos los buscamos para que encajen con los diseños que queremos de proveedores de todo el mundo. Cómo verás en las fotos y los vídeos del catálogo de Bikinis, hacemos los shootings nosotras mismas en las localizaciones que nos gustan: Ibiza, Mallorca, Menorca, Alicante, Lanzarore, Sicilia, Croacia, Grecia, Creta... Los bikinis los llevamos puestos nosotros y queremos mostrar cómo quedan realmente. Y es que realmente quedan muy bien. Son conjuntos seleccionados con mucho cariño. Son para llevarlos nosotras. Y por eso creemos que gustan y quedan bien. Nuestra historia nace en el Mediterraneo. La tienda comenzó en 2020 con el COVID. Y desde siempre lo hemos tenido claro. Nosotras no somos Amazon. No vendemos bikinis para llenar carritos. Hacemos bikinis para vivir el verano como se debe. Durante la temporada de verano solemos tener muchos pedidos y a veces puede haber retrasos puntuales en contestar dudas o en la entrega. Muchos de los mismos se deben a que no hay nadie en casa para recibir el pedido, la dirección está incompleta o falta el teléfono. Asegúrate de poner todos los datos cuando hagas el pedido para agilizarlo al máximo! Os agradecemos todo el cariño a las más de 20 mil clientas que habéis comprado alguna vez uno de nuestros bikinis. Muchísimas gracias


Contact info

3.5

Average

TrustScore 3.5 out of 5

28 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

It’s my first purchase and everything…

It’s my first purchase and everything ok!

The Klein curazao and the skirt in brown arrived fast. Cuba Fluor was in a different package and arrived 2 days after.

March 23, 2026
Unprompted review
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Reply from Sunthebrand

Thank you so much Mary

Rated 1 out of 5 stars

Delivery is a struggle

Delivery is a struggle, I bought 3 bikinis on 11/06/25 and the order came separately with (3 tracking numbers )
2 of my orders only arrived after my holidays one month and half later and the other bikini hasn’t arrived yet today’s date is 11/8/25. I noticed that the package doesn’t come from EU it’s from somewhere in China.
The two peaces that I bought and arrived looks ok and good quality.

August 11, 2025
Unprompted review
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Reply from Sunthebrand

Hello Cecilia.

We are very sorry you are dissatisfied with your order.

We have checked and what happened is that no one was at the delivery address to receive it.

On the second delivery attempt, we notified you that you could pick it up yourself at the nearest post office (we informed you by email).

If you do not collect your order within 15 days, it will be returned to our office. Therefore, after notifying you by email, we sent it again.

We are very sorry that we were unable to contact you during the delivery process and that, as a result, it took a month to arrive after two attempts.

We are happy that you like the quality of the bikinis. We are proud that you have expressed your satisfaction with the quality.

We want to compensate you with a gift that we will send to your email.

Rated 1 out of 5 stars

SPAM COMPANY! DON'T BUY HERE

Because I can’t give them a -100 because they are totally a Spam company.
I ordered 3 bikinis to this shop and none of them was as per the picture. Even though I received one that was totally another model. Also it took ages to them to arrive and each of them arrive in a different day.. it was the same order!
I contacted them several times to email and through their website and nothing.. so when I started writing reviews in their social media pages he contacted me back asking about my issue. I saw them the pictures and the problem and after to many days pushing them they finally told me that the will refund my money back but…. SPOILER ALERT: it never happened!!! And all of the sudden, they goshing me..
I have proof of everything and I won’t stop until they refund me every euro!

July 2, 2025
Unprompted review
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Reply from Sunthebrand

Hello Barbara.

We're sorry you had such a disappointing experience with the brand.

We're working to make our customer service experience faster and more effective every day.

We can't find your order. Could you please provide us with some more information?

Sometimes we ship from different warehouses. That's why orders arrive in different packages with different delivery dates.

We are a verified Spanish company with a tax identification number (CIF), which you can find on our website.

We look forward to receiving your order details so we can see how we can improve and resolve your issue.

Rated 1 out of 5 stars

DO NOT BUY FROM THIS WEBSITE.

DO NOT BUY FROM THIS WEBSITE.
Horrible. They claim to be “slow fashion”—a LIE.
I ordered one of their bikinis, and I received a cheaply made bikini that smelled like plastic and had NOTHING to do with the videos and images. The bikini was only inside a plastic bag, with no tags or anything. Of course, I filed a complaint via mail and never got a response. I wish I could post the photos.

July 23, 2025
Unprompted review
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Reply from Sunthebrand

Hello.

We regret your experience with our store.

We have contacted you via the email address you used for your purchase to see how we can resolve this issue.

Best regards, and have a good day.

Rated 5 out of 5 stars

It takes a while but it arrives

I read that many people complain that the things they buy don't arrive, but they do arrive. It takes longer than usual but if you have some patience, your purchase arrives. What happens is that we are used to Amazon, which delivers it in 1 minute to your house.

July 16, 2025
Unprompted review
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Reply from Sunthebrand

We are so happy to heard you good appinion!! thank you so much

Rated 1 out of 5 stars

SCAM

I would put no star at all. They are SCAMMERS! be careful!! they reply to you in the beginning, before placing the order and shortly after. and then, they never send the order, and they stop replying to the messages. I have tried via email, website chat, instagram. They just ignore you because they know they will never going to send it. If you try using a different email from the one you ordered they reply. and then you give the order number and they stop replying again. DO NOT ORDER

June 28, 2025
Unprompted review
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Reply from Sunthebrand

Hello Valeria.

We regret your negative feedback about our store.

We are trying to locate your order using the information you provided. However, we cannot find any purchases or open issues under your name.

Could you please send us more information? We are eager to resolve this issue.

Best regards, and have a good day.

Rated 1 out of 5 stars

Fraud

They get their amount by credit card, but the order is never sent to me.
So sad.

July 2, 2025
Unprompted review
Sunthebrand logo

Reply from Sunthebrand

Hello Selena.

We can't find your order. With the information provided, we don't have any order under Selena's name.

Could you please provide us with more information? We're waiting for your response so we can resolve this issue as soon as possible.

Have a good day. We're waiting for your reply.

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