SUPAScoot Reviews 4

Reply from SUPAScoot

May 28, 2021

This reply isn't abuse, it's fact.... you stated in your original request to return the scooter; and we quote, "it's not charging now and we have no idea why. my son was going college and it stopped.", when in actual fact the scooter was charging perfectly.

When we received the scooter from you the scooter was in an appalling condition - we had to take pictures for evidence it was that bad, here's some notes from our engineer;
"Upon inspection of the issue relating to the scooter not charging we have tested this and have found it to charge correctly, we have attached photos showing the charge increasing from 2 bars to three and then to four (pics 12, 13 & 14), confirming there is no problem in regards to the issue you have notified us of.
Our engineers have found the scooter has extensive damage to the handle bar post, the LED display, the tightening screw, images 2 and three show extensive damage which has been caused to the wheel which has become misaligned caused by reckless use.",

all of which was advised to you, after which you claimed that "your son only told you of the charging issue", even though you acknowledged that you packaged the scooter to send it to us.

You state "....got it back and no communication just turned up!" - really? so the emails sent to you are not classed as communication???

Reply from SUPAScoot

Updated May 28, 2021

Madam, you need to check your emails, we're trying to organise a shipping label for you, however when we have tried to call the number on your order to discuss the return, the number seems to be out of order or not connecting, can you provide an alternative.

We're sorry that you find it necessary to express your complaint here in public, and would request that you give us at least a FEW minutes to reply to your emails before posting remarks here (your most recent email was replied to within 64 minutes) ...... our communications with you have been super efficient, each email you send has been responded to within MINUTES of receipt, as previously acknowledged you have received our response(s), we'd request that you send us your correct phone number so that we can resolve your query INSTANTLY!!

Edit 28.05.21 - Received your phone number last night at 21:46, It's a Bank Holiday weekend and our warehouse staff will reply to you when they return next week.