We have used SuperControl since 2012 and find it to be a very easy booking channel to navigate through. It gives our business every tool needed to successfully take bookings, whether online or over t... See more
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Amazing Company and Product Amazing product - UK based and really responsive - onboarding is simple and well supported(Phillippa is amazing), the support team are really responsive to any prob... See more
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We have used SuperControl for quite a while and find it ticks all the boxes for us. We are able to advertise/take/confirm/keep records of bookings efficiently. Not only is the system flexible, compreh... See more
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I have been using Supercontrol since 2009 and can honestly say that using this system has saved me so much time and made me much more money than if I was not using it. The integrations with Beyond Pri... See more
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Company details
Written by the company
In the evolving world of self-catering, we recognise the multitude of roles you play - from administrator to housekeeper, marketer to accountant. Balancing these roles can be overwhelming, and that's where SuperControl steps in. Designed by self-caterers for self-caterers, our software solution is tailored to your unique needs. SuperControl is the ultimate property management partner to help your business thrive. Seamlessly manage guest communications, boost direct website bookings, and master channel management. By simplifying and automating key processes, we help you reclaim precious moments, elevate your success, and ensure your heart and focus are where they matter most to you.
Contact info
4 Market Street, DG7 1BE, Castle Douglas, United Kingdom
- info@supercontrol.co.uk
- supercontrol.co.uk
Helpful communication
It was really helpful to have a conversation with Supercontrol- good to know that you can actually have a conversation with a real person!
I am experiencing issues with HRP and the only method of communication with this company is via email. It’s very frustrating when they don’t respond .
October 19, 2023
Reply from SuperControl Online Booking System
Thank you for your review, Judith. We're really glad to hear that you found it helpful to have a conversation with us. We understand your frustration with the lack of communication from HRP. We're working closely with them to understand how our support team can be more useful to clients if they experience problems with payments. We're unsighted you see so we have to figure this out, which we are doing.
With a rating of 5, we're really pleased to know your overall SuperControl experience is positive.
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Well-designed system for self-catering businesses
SuperControl is well-designed for self-catering businesses. Much better than previous platform.
Good interface with Airbnb and Booking.com.
Strong support during onboarding and and regular seminars for existing users help to get the most out of the system. System support is also very good.
Integration with niche merchant provider (Holiday Rent Payments) for online card payments works satisfactorily, but could offer one of the major providers (e.g. Stripe) as an alternative.
October 19, 2023
Reply from SuperControl Online Booking System
Thank you for your positive review of SuperControl, Andrew! We're glad to hear that you're finding our software to be well-designed and helpful for your self-catering business.
We've been working to simplify our Airbnb and Booking.com user interface so it's very rewarding to know you find this good. We're proud of our strong onboarding and support team and the ongoing SuperScholar learning programme they deliver.
We appreciate your feedback on our payment processing integration. We're always looking for ways to improve our services and your input is important to us.
My saviour.
Having been with Supercontrol for about 15 years. I have had a flawless time with them. I work alone, using Supercontrol allows me to do the work of many, efficiently. SC ticks all the boxes for me. Although a lot more expensive from joining up membership as an agent is worth every penny. Thank you Supercontrol.
October 19, 2023
Reply from SuperControl Online Booking System
Elizabeth, we're so glad to hear that SuperControl has been your saviour for the past 15 years! We know that running a property management business can be a lot of work, and we're here to help you make it as easy and efficient as possible.
We're especially proud of the fact that SuperControl enables you to do the work of many, efficiently.
Best wishes, Team SuperControl
Reply from SuperControl Online Booking System
Ian, thank you for your kind words! We're so glad to hear that you're happy with our support, product, and company.
We're committed to helping our customers succeed, and we're grateful for your support. Thank you for being a part of our community!
Amazing Company and Product
Amazing Company and Product
Amazing product - UK based and really responsive - onboarding is simple and well supported(Phillippa is amazing), the support team are really responsive to any problems and the platform is
Constantly evolving.
Being with them has allowed me to increase my portfolio and manage everything through one platform rather than trying to juggle channels!
If you are UK based and want a PMS that’s good value, robust and works then look no further!
October 18, 2023
Reply from SuperControl Online Booking System
Thank you for your amazing review, Anthony. We're so glad you're happy with our product and support. We're constantly refining our onboarding process and it's great to know your experience was simple and well supported by Philippa who has developed great expertise in the needs of agencies.
We're glad to hear you've been able to increase your property portfolio and manage your channels with ease. That's exactly what we're here for! 50 properties and still growing. We're with you every step of the way.
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Fanstastic Supprt!
I had some questions about listing new properties and integration with the big online platforms and Nicola was absolutely terrific.
She was clearly an experienced user asked me a series of questions and helped me get on top of my query.
Deserves 10 starts not 5.
October 5, 2023
Unprompted review
Reply from SuperControl Online Booking System
Steven, thank you so much for your kind words about Nicola. She is a valuable member of our support team and we're so lucky to have her.
We're always striving to provide the best possible customer service, so we're glad to hear that Nicola exceeded your expectations. It’s particularly rewarding to know that you felt Nicola asked the right questions to get a better understanding of your needs. We’ve been practicing just that following specialist training recently.
Thank you for sharing this positive review!
Terrible company
Terrible company, bureaucratic and rude, I have been with them 3 years and have put off moving to an alternative because it seemed too complicated once I had done all the setting up. I wouldn’t recommend them at all.
September 4, 2023
Unprompted review
Reply from SuperControl Online Booking System
I'm so sorry to hear that you've had a negative experience with our company. We take all feedback very seriously, and I want to assure you that we're committed to providing the best possible service to our clients.
I understand that you've been with us for three years, and I appreciate your patience as you've worked through the setup process. If you would like to discuss this further, please do not hesitate to contact me directly.
We value your feedback and we're committed to making things right. Please contact me directly at the email address or phone number provided in my emails to you so we can discuss this further.
Sincerely, MK, Director
Incredibly unhelpful and rude help desk…
I rang Supercontrol’s helpdesk this morning as a result of a colleague being unable to print a report. Right from the start, the operator was extremely abrupt which immediately put me on the defensive. For example, she asked me for the account ID and as I very rarely use this office, I had no idea and I had to ask her where I might find out that information whereupon she told me to look at the top right of the screen, where the user ID is located. Why she just didn’t suggest I look there in the first place is an example of her frankly, bizarre telephone manner.
It really just sounded like she didn’t want to be there and had something else much more important to do and wanted to get rid of me as quickly as possible.
Without asking anything at all about my computer capabilities or indeed asking any further, sensible faultfinding questions relating to the environment, the office set up or indeed anything else at all she concluded “there is something wrong with your computer“. And that was about the sum total of the ‘Help’ offered.
This is almost certainly the worst helpdesk experience I have had in my life (and I’m 62 and have been using computers for the last 45 years).
Update 19Oct2023: I have been contacted by Supercontrol who responded to my original review in a thoughtful, thorough and satisfactory way (essentially reiterating their response to my review below). As a consequence I am changing the star rating to 3 by way of meeting them in the middle.
May 11, 2023
Unprompted review
Reply from SuperControl Online Booking System
Martin, thank you for your review. Firstly, we must apologise for taking a long time to respond. We didn’t realise we were receiving reviews on this platform until a customer mentioned they had written a thank you note here. We have now ‘claimed our company profile’ so will be notified when reviews are posted.
We have traced the call and agree that we deserve your review. It’s so sad that one person’s behaviour can dampen the reputation of our whole support team who go about their work with grace, care and dedication. We’re a sombre team as I write this.
But we’re also very grateful because the individual now has absolute clarity about what’s expected, has been part of analysing the conversation word-by-word and has sprung into action to present their best version of themselves. Never has a bigger “Ah-ha” moment been experienced and the individual is now receiving notes of gratitude rather than 1-star reviews.
This situation has led us to implement a robust quality assurance process, specialist communications training and ramp up call handling mentoring for all members of the support team.
Yours regretfully, MK, Director
Bad Experience; Hidden Charges; Complicated
1. Hidden charges. They charge for everything and anything. Within a month of joining them, they've charged me 5 times. Even when I don't agree, they still go ahead and take money from my bank.
1.Properties not showing up in searches.
2. 1% charge on every booking even though properties not showing up. I normally get more bookings than this and wondering what was happening.
3. Automatic booking confirmation messages not working for Airbnb. So when your former guests who already have your contacts eventually book through Airbnb, be prepared to send out booking confirmation messages to them. So stressful.
4. Being asked to pay for messages.
5. Very difficult to set up overall.
6. It feels like different developers set the platform up.
7. Pricing set up is difficult.
These were my experience when I joined Supercontrol.
December 3, 2021
Unprompted review
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