Poor customer service
Earlier this year my daughter, who lives in Australia, purchased a clock showing the time zones Sydney and London. I had it for a month and then the hands on the London side became loose, went floppy and eventually fell off. I hesitated to tell my daughter but in the end I did. She contacted the company who told her no refund was available. Probably time had passed so that was understandable, but it was a terse and inhelpful reaction. The clock cost, with postage, £50 so it was not cheap. Considering what it is and materials used, I think it is overpriced but I felt the customer service was poor. This company sells on Amazon but not possible to leave a review there s they are restricted. I wonder why?
April 2, 2025
Unprompted review