Supercuts UK Reviews 

Well no supercuts near me, this one closest…..I was seen to promptly and Lolita was the best ⭐️ I left feeling like a million dollars, no exaggerations, she cut and made me look how I wanted to feel
Hair is a woman’s crown 👑 so thank you Lolita, I will be back 😊❤️

Very disappointing experience and poor customer service

I had a very upsetting experience at Supercuts and, unfortunately, the way my complaint has been handled has only added to my disappointment.

Following my salon visit, I was left extremely distressed about the condition of my hair and the concerns I had about my scalp. I also had black hair dye transfer onto my white M&S top, which cost £38 to replace.

What should have been a straightforward hair appointment turned into a stressful and upsetting ordeal. I have spent considerable time trying to resolve the situation, which has been emotionally draining.

I was subsequently asked to attend Hempstead Valley to meet with the Regional Business Manager, Kim. This location is not local to me, so travelling there to discuss an issue caused by my original salon experience was an additional inconvenience.

I also found the lack of a simple hello or welcome from Sophie when I arrived very strange and disappointing, particularly given . I do not feel the proposed settlement adequately reflects the overall experience, the inconvenience or the distress I have been through.

The entire process has left me feeling that the impact on me as a customer has not been properly acknowledged. Good customer service is not just about offering a refund; it is also about how a customer is treated when something goes wrong.

I went in expecting a professional service and have been left disappointed by both the original experience and the handling of my complaint.

I hope Supercuts takes this feedback seriously and reviews how situations like this are dealt with in the future.

Absolutely terrible experience – would not recommend.

I came in yesterday after booking a wash, blow-dry and straighten. The lady I spoke to on the phone seemed perfectly friendly, but the experience in person was completely different. If I could leave zero stars I would.

As soon as I arrived, I was told they couldn’t wash my hair because I have extensions, supposedly due to company policy and concerns about them falling out. Why was this not explained when I booked? I had specifically booked and expected to receive this service, only to be turned away once I arrived.

I have honestly never experienced anything like this before. What kind of a salon refuses to style or wash hair extensions?. If washing hair with extensions is against your policy, surely this is something you communicate to customers beforehand rather than wasting their time. The fact that this was apparently such an issue was ridiculous, and the way the situation was handled made the whole experience even worse.

What made it particularly odd was watching the two staff members stand around discussing the situation with each other for around ten minutes before coming up with an “explanation”.

From my perspective, it came across as extremely unprofessional and gave the impression that they simply didn’t want to deal with my hair as I feel like they decided to make it up because neither of them could be bothered to wash or style mid length/long hair. My advice to you both is if you don’t want to wash or style long hair I wouldnt recommend being a hairdresser or youll have no clients :)

The woman with glasses and ginger-brown hair was particularly rude, and the overall atmosphere was miserable, unfriendly and completely lacking in customer service. Not once did I feel welcomed or as though they genuinely wanted to help.

Honestly, if a salon is going to advertise hair services, I would expect them to communicate any restrictions before accepting bookings and to treat customers with basic courtesy. Instead, I left feeling like my time had been wasted.

I wouldn’t return, and I certainly wouldn’t recommend it. Based on my experience, the customer service was appalling, the atmosphere was unwelcoming, and the entire situation was handled very poorly. Save yourself the hassle and go somewhere that actually values its customers.

Ive coming here for over 6 years. Its great to get appointments via walk in. Great stylists. I love Holly and Natasha (so good with my unruly haor) in particular, although all the staff are lush. Great value. Always a good experience. My go to!

Third time I have had Stephanie do my hair at Supercuts Westfield Stratford. The first two times were cuts - brilliant! This time I had some highlights put in. She had realised that I wanted a gentle natural look (and that I had been concerned about having colour - hence the delay in booking an appointment, in spite of having discussed it with her!) and that was exactly what she gave me. Stephanie is a very talented hairdresser - cutting and colouring.

Terrible service. Was told I had a colour appointment at 10.30. Turned up and was left to wait an hour as they had forgotten what time the person started. Not bothered at all about the fact I was left to wait so long. The customer service is pretty poor and the hairdressers are not that great either. I would use an alternative if you can.

Looks like my review as disappered ! Went for trim at supercuts in fourseasons centre mansfield notts ! AVOID!!! The trim was horrrendous chunks missing everywhere charged me £26 quid for a trim ! Said my hair looked a mess before claire got her hands on it and looked like the flymo had gone over it when she had done said i had a wash a blow dry what i paid for it was a spray with water bottle and chunks cut out of my head she was rude and arrogant the salon was draped in wet dirty towels and combs and brushes not cleaned .

Hair cut at the Victoria centre branch in Nottingham by Rema. Lovely lady who listened to what I wanted and cut it perfectly. Would def recommend, not

This has been my worst experience in this hairdressers
2 times previously i went in to have a trim on the back part of my hair thats all it was, the girl that did it said it would be 7.50 it took her about 20mins i went back 6 weeks after the second time and took the same amount off charged me 7.50 this 3rd time i went back after 5 weeks she seemed to cut a lot more off when i still only wanted it trimmed it was far too short at the back after she had done it took her 20mins again. When i went to the till to find out the cost it seemed to take her a while to come up with a price then when she told me i couldnt believe what she said it was 27.00 i was furious but i was such an idiot not to say anything about it from 7.50 to 27.00 is absolutely ridiculous she never even told me before she started doing it that it was going to be that much so i emailed the customer service about it and had quite an abrupt reply back from whoever it was there saying she did it as a fringe cut price and shouldnt have done it for that and in future it was going to be 27.00 i thought there wont be any future because i wont be going back there again ,by the way the girls name was Lucy if anyone does go there be on your guard and make sure you get the price before they start doing yr hair.
AVOID this hairdressers never again be very careful..

DO NOT GO HERE. I genuinely regret spending £176 at this salon.

I went into Supercuts knowing exactly what I wanted: a cool-toned, ash-brown colour. During my consultation, I made this extremely clear to my stylist. She confidently told me, and I quote, “I will get you to a cool-toned colour, no problem.”

So I trusted her. Clearly, that was a mistake.

When I got out of the chair, my hair was COPPER/ORANGE. Not cool-toned. Not ash-brown. Not even close to what I had specifically asked for. When I pointed this out, I was told it was just the lighting and repeatedly reassured that it was fine.

I had just spent £176 to walk out of a salon with a colour I absolutely did not ask for.

I then called the salon to ask what could be done to fix it. I wasn’t demanding anything unreasonable — I asked whether a toner or partial refund could be offered because the result was completely different from what I had requested.

Instead of trying to resolve the situation professionally, I was spoken to incredibly rudely and told:

“Look, are you complaining or is this a joke?”

Excuse me? I had just paid £176 for a service I was unhappy with. Is that seriously how a customer concern is handled?

I went back into the salon the following day and asked again about a toner or partial refund. Instead of taking responsibility and trying to help, I was met with attitude and once again told that my hair wasn’t copper.

At that point I genuinely started questioning myself. I thought, maybe I’m seeing it wrong. Maybe I’m being too picky.

So I went to another salon and asked an independent stylist what they thought. I told them I had asked Supercuts for a cool-toned ash colour.

Their response?

“Really? This is totally orangey copper.”

That was honestly the final straw.

I can understand that hair colour doesn’t always turn out exactly as expected. Things happen. What I cannot understand is refusing to acknowledge an obvious problem, making a customer question what they’re literally looking at, and then becoming rude when they ask for a reasonable solution.

The biggest issue wasn’t even just the colour — it was the attitude, lack of accountability and complete lack of professionalism afterwards.

I trusted the stylist because she spoke with complete confidence about being able to achieve the colour I wanted. Instead, I paid £176 and left with the exact opposite.

£176 is a lot of money to spend on a service you end up needing another salon to fix.

I would seriously think twice before booking here. My experience was incredibly disappointing, and based on how my complaint was handled, I will not be returning.

Firstly I received a brilliant haircut and blowdry from Tina this morning. She took great care of me and paid close attention to getting the cut spot on despite being called away on many ocassions. I would give my cut 5 stars! Thank you Tina.
As on my last visit, some 10 weeks ago, the computer system was down this morning including the online booking, so even though I am a regular, my details didn't come up. Potential clients were frustrated with the wait time and paper name list which was tricky for everyone. Many potential customers were put off by this. I had to get cash from the nearest auto bank to pay as the payment system was down. As last time when there was only one person working in the shop, it puts huge pressure on the staff to juggle doing their best cuts etc whilst sorting booking, answering the phone and dealing with annoyed, frustrated customers.
On busy weekends surely there should be someone else there to sort the administration or certainly have a RELIABLE computer system in place so booking is smooth and fair and that the staff are not working in such a pressured environment and customers have an accurate estimate of appointment times.

High Wycombe supercut absolutely rubbish. Mariya doesn’t know how to talk to people she looks at you like she’s about to eat you up. Don’t recommend going there rather go to Tony and guy

Was so glad to see on arrival that Paloma was in today as she did such a good job cutting my hair last time. I got exactly what I wanted and left with a great product which was recommended to me to care for my hair when I go abroad.

absolutely amazing. felt welcomed and listened to my hairstyles is just to my liking and RAMZILYA the stylist is AMAZING

I had a wonderful experience, at supercut Watford. Sam did an absolute fantastic hair reset. I was very very happy to say the least. Comfortable, clean environment. My hair turned out better than expected, however do check the pricing, because online it says different prices to what you actually get charged. Nevertheless overall lovely experience. Will definitely be going back again.

was charger over £50.00 for cut and blow-dry my hair is just on my shoulders they said it was breast length not good services please check price before they do anything bromley shop

I had an awful experience today as I went with my mother to get her regular haircut at their Queensgate salon in Peterborough.

To put it in context, I’ve been taking my mum there for a long time and every time she has the same haircut. Just a simple standard cut to shorten her extremely thin hair. She is 77 years old and suffers with dementia. This time it was a hairdresser we’ve never had before that proved to be a really obnoxious piece of work. She demanded that in order to cut her hair more than 2 inches she must have a blow and dry. She never had a blow and dry in her life. Due to her condition she does not tolerate having a stranger wash her hair, nor is she mobile enough to bend or lean properly due to her Parkinson’s. I explained that she’s been a customer for a long time and she always had the same haircut - no blow and dry, just a simple shortening - no style change, nothing (as if she could even consider a different ‘style’ - laughable, really). I even mentioned that her colleague (who was next to her with another client) has given her that haircut numerous times before. Her colleague acknowledged and said to her that yes, she always cuts it without any issues. But this obnoxious, shameless individual could not care less. To emphasise the ridiculousness of the situation, I even asked her, what if I had long hair and wanted to cut it down to a zero size, would she still force me to get a blow and dry? Smirking emphatically she said yes.

I cannot fathom how Supercuts can in good faith collaborate with such an unscrupulous, shameless and callous individual, who tramples on anyone’s dignity just to squeeze a few extra quid out of a regular customer. And if this is somehow a new Supercuts ‘policy’, then you should be ashamed of yourselves.

Needless to say, this was the last time she would set foot inside this hairdresser’s.

The most aggravating and frustrating experience at The Farnborough Hampshire salon. It appears chaotic there! Checked in at the salon and told it would be an hour to wait. Fair enough! 20mins later a txt told me my stylist was ready! I returned to the salon to be told it was a mistake and it would be another 45mins wait. That made sense as I was originally told an hour! Waited the hour and told they would have no idea when I could be seen! So left extremely frustrated and disappointed.. will not be returning!

Rachel provided a superb cut and was very friendly and helpful. Will come back next time. Thank you!

The person you need to ask for is Steph! I came back again to get an incredible haircut experience that was nothing short of VIP from start to finish. She took the time to understand exactly what I wanted, paid attention to every detail, and delivered a result that exceeded my expectations. Her skill, professionalism, and friendly personality made the whole appointment enjoyable and relaxing.

The haircut itself was flawless, and I left feeling more confident than ever. If you're looking for someone who genuinely cares about their clients and consistently delivers outstanding results, I can't recommend Steph highly enough. I'll definitely be coming back! Thank you, Steph, for such a fantastic experience!