Bad service
Had madr order never recieved anything trying to make contact about but no response.
There gos my money
July 1, 2023
Unprompted review
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1.3
Bad
257 reviews
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You’ll wait a lot
I’ve ordered something little and it said on the website that they have it in stock.Than when I received the confirmation link it was now” waiting for stock”.After waiting for two weeks I sent them an email and they replayed 2 days after saying that “ they expect the package to be delivered at the end of next week “ and that they’ll let me know. Of course it took even longer until it finally arrived.
February 9, 2022
Reply from Superfunk
Thank you for your review.
If we do not have a product in stock, this is stated in the shopping cart under the article. Due to a delay in the delivery of your product, it took a little longer than usual. Nevertheless, you still received your order within 11 working days, which is officially on time. We use a delivery time of 8-15 working days if a product is not in stock.
You emailed us on Sunday 23 January and we sent you an email back on Monday 24 January, because we are closed on Sundays.
I am sorry that you are giving us such a negative review for something that is beyond our control and we have done our best to sort it out as soon as possible.
Bad experience!
We have a bad experience with Superfunk. We ordered a cover for a tablet. It was a special one because it is for a child not exactly cheap. First of all it was a delay (we already payed) so our grandson did not get the cover for his birthday and could not safely use the tablet that he got. Delivery was expected 10 september now. Than I emailed Superfunk if he knew if it was really arrive then because it is sad for my grandson cannot use his present. No answer for several days . This morning september 13th only a automatic message that the delivery was cancelled .. It was a protected order so my money will be back but it is a strange way to behave. Only one way communication and not try to deliver the order. So it is not Superfunk but Superf*ck to me!
September 13, 2021
Unprompted review
Reply from Superfunk
Beste Laura,
Wat vervelend om te horen dat u zo ontevreden bent over onze service.
Wij hebben op 10-09 een email gestuurd dat er een vertraging was met de levering en uw bestelling de dag erop automatisch zou komen te vervallen als wij deze niet op verzonden zouden zetten. Op 11-09 hebben wij een email van u ontvangen dat uw bestelling geannuleerd is geworden. Op 13-09 heeft een collega van mij gereageerd op uw email.
Doordat wij geen reactie hadden ontvangen op onze mail over de vertraging konden wij uw bestelling niet al reeds op verzonden zetten. Hierdoor is uw bestelling automatisch komen te vervallen door Bol.
Onze excuses voor het ongemak. Hopelijk kunnen we u alsnog terug zien in de toekomst.
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