My experience ended well when I actually got someone who knew what she was talking about. First order was totally wrong colour, even though I had a colour match and then when I got I contact again... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The hair quality feels smooth but has a lot of fly away hair in other words split ends and uneven lengths in each tape. The website boasts that you won’t get excess shedding but the hair does fall... See more
Company replied
Fast delivery. Nice quality nano hair extensions and super comfy without the metal tips. The tips are made of rubber or silicone. I wanted to give 5 stars, but I feel like the hair is super fine and n... See more
Company replied
Great communication with team about supply shortage of desired colour - ordered next length in same color. Unfortunately did not get expedited postage as promised and haven’t been able to install du... See more
Company replied
Company details
About Superior Hair Extensions Australia
Written by the company
Founded in 2003. Superior Hair has made a reputable name across Australia in supplying the highest quality hair extensions that are simple to use at the lowest value!
At Superior Hair Australia, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 38+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!
Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer same-day shipping on orders made before 12pm (Mon-Fri)
We stand by our moral code of Sustainably made and ethically sourced products.
SHOP CLIP IN EXTENSIONS
SHOP ULTRA SEAMLESS TAPE INS
COLOUR MATCH ME
At Superior Hair Australia, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 38+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!
Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer same-day shipping on orders made before 12pm (Mon-Fri)
We stand by our moral code of Sustainably made and ethically sourced products.
Online Colour Matching Services
Written by the company
- Super Fast & Free Colour Matching!
- Email us at info@superiorhair.com.au to get one of our expert Hair Extension Technicians to help colour match and advise on what will work best!
Contact info
4.4
Excellent
431 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely thin
The hair extensions I received are very thin and straggly. Very disappointed, I’ve never had a problem with the thickness of hair extensions until I’ve ordered from your company.
March 2, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re really sorry to hear you were disappointed with the hair extensions you received and that they felt thin and straggly. That’s absolutely not the experience we want for our customers, and we understand how frustrating that would be, especially if you’ve never had this issue before.
Please feel free to reach out to our support team so we can properly investigate this for you and see how we can help.
Thank you again for taking the time to share this with us — we truly appreciate your honesty and feedback 🤍
— Team Superior Hair
Very happy with my clip in extensions
Very happy with my clip in extensions, colour was exactly like my own hair . Easy to put in .my hair is extremely thin, Iam an older lady but like extra volume. Highly recommend. Best decision I made , been having weft extensions and it was getting too expensive.
February 20, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re absolutely thrilled to hear that your clip-in extensions were such a perfect match for your own hair and that they’ve been easy for you to put in. Knowing they’ve given you that extra volume while feeling like a simple and more affordable option than wefts really means so much to us.
Thank you again for your trust, your kind words, and for recommending us — we truly appreciate it 🤍
— Team Superior Hair
Very pretty colour and generally nice quality
I have been ordering from Superior Hair for a few years now and love them. Typically I get the seamless clip ins but my last batch snapped at the silicone strip on two of the pieces so I thought I will try the classic clip in's again. Sadly I found them quite thin and dry in comparison to my previous orders over the years. Anyway the colour is still stunning - I get whitest ash. I love Superior and hope that maybe I have just been unlucky with my last two orders.
February 23, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re truly grateful for your loyalty over the years and so happy to hear you’ve loved our Seamless Clip Ins and the Whitest Ash shade, it’s such a beautiful colour. At the same time, we’re really sorry to hear about the silicone snapping on your last set, and that the Classic Clip Ins you tried felt thinner and drier than what you’ve received from us in the past. That’s definitely not the experience we want for you.
We’d really love the chance to look into this further and make it right wherever we can. If you’re open to it, please reach out to our support team with your order details so we can review this with our quality team for you.
Thank you again for your honesty, your trust, and for continuing to choose Superior, we truly appreciate it 🤍
— Team Superior Hair
Still waiting for details to return…
Still waiting for details to return item
I have sent countless email.still nothing
And you want me to write a review
How silly
Maybe someone in customer service services should do their job
I have wasted my time ,trying to resolve this problem
February 2, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for reaching out and I’m truly sorry for the frustration this has caused 💛
I’m really sorry for the delay and the inconvenience this has caused you.
We just sent you an approval email for your return application from yesterday.
Thank you again for your patience, we truly appreciate it 🤍
— Team Superior Hair
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re absolutely thrilled to hear you’re loving the quality and that the colour match was perfect for you, that’s exactly what we aim for with every set ✨
Thank you again for your support and kind words, we truly appreciate it 🤍
— Team Superior Hair
When I place my orders I am confident…
When I place my orders I am confident that my products always quickly in the best condition. Customer service is always excellent.
February 2, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re absolutely thrilled to hear that every time you place an order, your products arrive quickly and in perfect condition. It means so much to know you feel confident ordering with us, and we’re also so happy to hear our customer service has been excellent ✨
Thank you again for your support and kind words, we truly appreciate it 🤍
— Team Superior Hair
#33 auburn hair extensions
We are extremely happy with the extensions we purchased. My daughter has red (auburn) hair which is generally hard to match and we ordered these extensions unseen. The match is perfect and they are easy to attach.
January 27, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re absolutely thrilled to hear the match was perfect for your daughter’s auburn hair. We know red tones can be so tricky to match, so it means a lot that you ordered unseen and it arrived exactly right. So glad to hear they’re easy to attach too ✨
Thank you again for your support and kind words, we truly appreciate it 🤍
— Team Superior Hair
Fast communication and clear…
Fast communication and clear explaining, easy and quick to fix any issues or problems.
January 27, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re so happy to hear that you found our communication fast and clear, and that everything was easy and quick to resolve when any issues came up. That’s exactly the experience we always aim to provide ✨
Thank you again for your kind words and support, it truly means a lot to our team 🤍
— Team Superior Hair
Excellent communication always willing…
Excellent communication always willing to help with right colour. Fast delivery quality hair I order from here all the time wouldn’t go anywhere else. Thank you to all the superior team you do a fantastic job,
From Bec 😊
January 18, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re so happy to hear that you loved the communication, found the colour matching helpful, and received your order quickly with the quality you expect. Knowing you continue to order with us and wouldn’t go anywhere else truly means the world to our entire team ✨
Thank you again for your ongoing support and kind words, we’re so grateful to have you with us 🤍
— Team Superior Hair
Fast delivery and good colour
Fast delivery. Great colour to match with highlighted blonde.
January 21, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for your kind feedback, we’re so happy to hear the delivery was fast and the colour was a great match for your highlighted blonde 😊
It means a lot to know you’re loving your hair and that the colour worked perfectly for you.
We truly appreciate your support and hope you enjoy your hair, please don’t hesitate to reach out if you ever need anything ✨
Extremely happy with my hair clip ins
Super fast delivery and the colour match was perfect. Great quality hair wish I’d purchased earlier!
January 13, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for your kind feedback, we’re so happy to hear the delivery was super fast and the colour match was perfect 😊
It means a lot to know you’re loving the quality, and we’re so glad you found us when you did (better late than never 😉).
We truly appreciate your support and hope you enjoy your hair, please don’t hesitate to reach out if you ever need anything ✨
Inferior not superior
I was expecting the extensions to be high quality for the price I paid. They are inferior quality and look fake. I would not purchase from this company again. I have bought other brands for less money and much better quality. I usually get lots of compliments when I wear extensions but not a single compliment with these ones.
January 6, 2026
Unprompted review
Reply from Superior Hair Extensions Australia
Hi lovely,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience didn’t meet your expectations, that’s never the outcome we want for our customers.
Hair quality and results can be influenced by a few factors such as application method, maintenance routine, and shade choice, but we completely understand how disappointing it is when the final look doesn’t feel right for you, especially given the investment.
We genuinely appreciate you being honest with us, as feedback like this helps us continue to improve. If you’d be open to it, we’re more than happy to review this further with you and see if there’s anything we can do to support or advise.
-Team SuperiorHair
Reply from Superior Hair Extensions Australia
Thank you so much for your kind words! We’re so thrilled to hear that you loved our customer service and the product. Your feedback truly means the world to us, and we’re grateful to have customers like you!
Wishing you many more fabulous hair days ahead 💖
— Team Superior Hair
I have been using tape in extensions…
I have been using tape in extensions for 5 years these are the best quality extensions I have ever had.
January 5, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for sharing your feedback 💛
We’re absolutely thrilled to hear that after 5 years of using tape-in extensions, you feel these are the best quality you’ve ever had. That truly means the world to our team and is exactly what we strive for with our products ✨
Thank you for trusting Superior Hair and taking the time to let us know — we really appreciate you 🤍
I just loved the product.
I just loved the product.. seamless hair extensions.. no pain no hustle
January 11, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re so thrilled to hear that you loved the seamless hair extensions and that they were comfortable with no pain or hassle at all. That’s exactly what we aim for, so your words truly mean so much to our team ✨
Wishing you many more beautiful, effortless hair days ahead 🤍
— Team Superior Hair
Beautiful product colour matches perfectly
Beautiful product colour matches perfectly, definitely superior to other companies.
Love the little box and instructions.
Shows that you value us. Thankyou.
January 7, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re so thrilled to hear that the colour match is perfect and that you love the little box and instructions. We truly value your support, and it means the world to our team that you noticed the extra care we put into our products ✨
Wishing you many more beautiful hair days ahead 🤍
— Team Superior Hair
Ease of use navigating the website
Ease of use navigating around the website. Speedy delivery service and great quality of the product.
January 7, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re so glad to hear that you found our website easy to navigate, and we’re thrilled that you’re happy with the speedy delivery and quality of the product! That means the world to our team ✨
Wishing you many more beautiful hair days ahead 🤍
— Team Superior Hair
Good and reliable
I am a return customer. I came back because of the prompt and reliable service.
January 4, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re truly grateful for your continued support, and we’re so glad to hear that our prompt and reliable service brought you back. That means the world to our team ✨
Wishing you many more beautiful hair days ahead 🤍
— Team Superior Hair
Great Quality Hair and Excellent Service
I appreciate that there’s now a more affordable line of extensions. The customer service was excellent and kept me updated throughout the process. The packaging is beautiful, and the hair itself is great quality.
January 3, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for your wonderful feedback! 💛
We’re so happy to hear you appreciated our more affordable range and that our team could keep you well informed throughout the process. Knowing you loved the packaging and the quality of the hair truly means a lot to us ✨
Thank you for choosing Superior Hair — we really appreciate your support and trust. Wishing you many beautiful hair days ahead 🤍
— Team Superior Hair
Fast delivery
Fast delivery. Beautiful packaging. High quality hair and perfect colour match
January 1, 2026
Reply from Superior Hair Extensions Australia
Thank you so much for your wonderful feedback! 💛 We’re absolutely thrilled to hear that you loved the fast delivery, beautiful packaging, and that the hair quality and colour match were perfect for you ✨
It means so much to us knowing you had such a great experience from start to finish. Thank you for trusting Superior Hair — wishing you many flawless hair days ahead 🤍
— Team Superior Hair
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.