Took payment and never shipped. Finally arrived randomly without shipping updates. Doll is not correct. Shorter than posted. Functions do not work correctly. If I could rate this experience lower tha... See more
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See what reviewers are saying
Its nice. It comes with all the right features. Just keep in mind that this thing is heavy as hell and moving it is going to be difficult.
My first doll purchase went smoothly. Great customer service throughout the whole process. Very helpful tutorials on maintenance and storage recommendations. She even helped me decide which options to... See more
Company replied
The only reason I gave this product 4 instead of 5 stars is the lack of documentation/information that accompanies these dolls. Example: there were no instructions on use of the "moaning" feature... See more
Company replied
Company details
Written by the company
SuperLoveDoll dedicates to developing reliable & affordable TPE sex dolls, all sex dolls of SuperLoveDoll are 100% authentic from original manufactures, and we are the official agent of AIBEI Doll, JX Doll, JY Doll, SY Doll, WM Doll, Irontech Doll, Climax Doll, Xise Doll, Dimu Doll. ******************************************************** We provide 24*7 professional customer service, including telephone (call or message), email, live chat, to answer your question and resolve your problem at a very responsible way.
Contact info
1505 S Dupont Ave, STE B, , 91761, Ontario, United States
- 1 (323) 287 5118
- support@superlovedoll.com
- superlovedoll.com
3.6
Average
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Item itself was fine
Item itself was fine. Was somewhat disappointed in the coloration though. The nipples didn’t have the pinkish color to it, and the lady bits down south had a LITTLE color to it, but not to the point that was shown.
Was also a little bummed out that it didn’t come with the lingerie like in the pictures.
Other than that, item is pretty darn good.
July 4, 2023
Reply from SuperLoveDoll
Hi GH,
Thank you to choose SuperLoveDoll and leave the comment here. We get to know about the nipples color issue here and we will handle it with the manufacture on why it happened and will improve it next time.
For the lingerie, we understand your expectation and we have to say that it is very difficult to get the same lingerie for each doll, because the lingerie you see in the picture is specially for the photo-shoot and not easy to order the same one for each doll, however we can try to find a new one for you if you really like it. Thank you and have a nice day!
SuperLoveDoll customer service team
Well i tried to return my purchase…
Well i tried to return my purchase literally right after purchase, but the customer service was so bad calls email were sent from china, like it was all bad ,once you purchase its final no matter if your purchase is damage or needs return. They didnt even try.
June 26, 2023
Reply from SuperLoveDoll
Hello David Armendariz,
Thank you to order from SuperLoveDoll. we are sad for the bad experience about the order, we checked and found that our customer service already replied the email but your mail box rejected it, below is the content we replied you:
Hello David,
I am Amy, the new customer service supervisor of Superlovedoll.
Really sorry for the problem. The previous customer service after-sales is really bad at work and she just has resigned.
We are sorry for the previous bad service and hope you can understand.
I checked the previous email, and I did receive the message that you want to cancel the order. We replied to you after receiving your email, but the email was not sent successfully. The colleagues in the warehouse did not receive the information about canceling the order.
So they arranged the delivery normally and the logistics ID of FedEx 780328571541. (The FedEx link https://www.fedex.com/fedextrack/?trknbr=780328571541&trkqual=12025~780328571541~FDEG)
It showed that the package has arrived.
Did you receive the package?
If you still want the sex doll, we can give you a discount to apologize.
Looking forward to your reply.
Please free to contact us if you have any problems.
For any related, please contact us via support@superlovedoll.com, we will be glad to assist you, thank you!
Nothing wrong with the look and quality…
Unfortunately, I noticed that the left foot is locked and doesn't turn as the right foot does... Had the doll plugged in for 4 hours and it was still cold. The joints of the skeleton are weak.The spine broke as I was posing it. Now the upper body just flops around. Seems like the welder didn't have any experience. How do I know? I put a slit in the spine and the metal is totally brittle where the break is. Now I know why it was on clearance. The craftsmanship of the skeleton is poor. Didn't have it for 48 hours. So much for the advanced functions either. Like I said the heating system didn't heat. I give the shape and the art work a 4 out of 5 stars.
It is now may 28..... I've sent photos of the break in the spine. Unfortunately no response.
May 29 I was asked to send a pic of the head even though that was not a part of the defect. I don't know why they want to concentrate on the head and not the the actually problem that cost me a little over $400 on clearance? It's now may 31 and haven't received feedback.
6/03/2023
I assume that superlove doll has neglected there responsibility and is going to make me caulk up the loss, as there products are not quality, at least the product that they are selling as clearance. I can't speak too much on the items that are over $1000. All in all I hope that they do not have more than one DBA because I wouldn't recommend Super love doll...
It is now August 14th since my last complaint in which they have decided to respond. My last response was in June. I requested a refund because the doll's my d section broke as I was trying to pose it. The metal was very brittle. There extremely late and updated response hasn't anything to do with my request. They even made me send photos. Obviously their investigation is fraud
May 21, 2023
Reply from SuperLoveDoll
Hello Alton:
Thank you to choose SuperLoveDoll and leave the comment here. We have checked the doll and the previous conversation with you, we found that the issue is in from the lock of the head with the body which is very less happened issue but it is very special. For the warm function which is advaned option, it is difficult to warm the whole doll up becuase the body is thick and the TPE can't stand very high temperature for its materials. Thank you!
We apologize for the bad experience you had with the doll you received. In any case, we need customer to send us the photos and/or video to know the details for us to detect the issue and help resolve. Hope you understand and cooperate to help you reosolve the issue.
For what you mentioned the price you spend on the doll it is 50% Clearance OFF which is $400+, we do believe it is very big opportunity to get such a high quality sex doll with such price. We still hope you are satisfied and think of SuperLoveDoll in future.
SuperLoveDoll customer service team
Looks like quality goods
Looks like quality goods. And they had good customer support when ai had questions prior to & after the purchase.
May 18, 2023
Reply from SuperLoveDoll
Hi Anthony,
Thank you so much for trusting Super Love Doll!
We are pleased to read your review. And we are also glad that you enjoyed the sensation that our doll gave you. We only want the best for our customers. Thank you for the trust ;)
This is my second doll
This is my second doll. The quality is impecable. I have had no issue with the previous one. I kindly reccomend the dolls from Superlovedoll. Lvoe them.
May 16, 2023
Reply from SuperLoveDoll
Hi Kelly,
Thank you so much for trusting SuperLoveDoll. Your feedback is of utmost importance to us as this means that we are headed in the right direction.
It's been a pleasure serving you. Looking forward to serve you again in the future.
The dolls arrived in great condition
The dolls arrived in great condition and were exactly as advertised. I will definately buy from this website again.
May 16, 2023
Reply from SuperLoveDoll
We are glad that you have received your doll. If you have further questions we are happy to help you just contact us with the information below
Enjoy your doll!
Email: support@superlovedoll.com
Phone: +1 213 985 1027
WhatsApp:+1 (213) 262-0595
I recently purchased 3 dolls
I recently purchased 3 dolls. I love each one of them. The sound on 1 not so good but the other is better.
May 14, 2023
Reply from SuperLoveDoll
Hi Joseph,
We are delighted with the good feedback we received from you. May we know what is that not sounds good so we can better help you?It's our pleasure to serve the most that we can. You can contact us in below's information, thanks.
Email: support@superlovedoll.com
Phone: +1 213 985 1027
WhatsApp:+1 (213) 262-0595
Yours truly,
SLD family
Excellent quality
Excellent quality! Fast shipping! Customer service excellent. Thank you Nathalie. Product was as described and matched pictures. Purchased another product from SLD so I am very happy with this company. They have top of the line brands with the names that you are looking for. And you can find a price that you're looking for also. I will use them again in the future.
May 12, 2023
Unprompted review
Reply from SuperLoveDoll
Hi Jeff,
Thank you so much for trusting SuperLoveDoll. Your feedback is of utmost importance to us as this means that we are headed in the right direction.
It's been a pleasure serving you. Looking forward to serve you again in the future.
Yours truly,
SLD
The doll came super duper fast and she…
The doll came super duper fast and she was just like what I ordered. The dolls are made a little better and they pack them very presentable. She has been wonderful.
May 3, 2023
Reply from SuperLoveDoll
Hi Eric,
Thank you so much for trusting Super Love Doll!
We are pleased to read your review and I hope that the doll would keep you company. We only want the best for our customers ;)
Yours truly,
SLD family
I've had different dolls and this one…
I've had different dolls and this one feels so much better than the others.
May 2, 2023
Reply from SuperLoveDoll
Hi Driz,
Thank you so much for trusting Super Love Doll!
We are pleased to read your review. And we are also glad that you enjoyed the sensation that our doll gave you. We only want the best for our customers. Thank you for the trust ;)
Yours truly,
SLD family
It’s kind of like screwing a car tire!
April 28, 2023
Reply from SuperLoveDoll
Hello Mark Williamson,
We have checked your order #SLD1058 with details and found that there is no issue with the product. However we check the order status and found that Shopify warm with with High Risk of Fraud analysis and suggest that we cancel the order. We ignore such warning and deliver the doll to you successfully as normal order. But we are unexpected that you leave such an unclear comment with no reason or details.
Hope you check again and leave a real review with our product or service--good or bad is not that important but please be sure to be real not fake. Thank you and have a nice day!
SuperLoveDoll customer service team
the doll came on time and looks very…
the doll came on time and looks very similar to the photo.
happy with the doll received.
March 30, 2023
Reply from SuperLoveDoll
Dear James, thank you for the order and feedback to us, we are happy that you like the sex doll from SuperLoveDoll and give us such compliment. If you have any problem or happen to meet any difficulty in future, please never hesitate to contact us, we are 24*7 to handle you and any customer's enquiries or questions.
Email: support@superlovedoll.com
Phone: +1 213 985 1027
WhatsApp:+1 (213) 262-0595
Fast delivery
Fast delivery. Descert. Good quality products. Only issue is bulky heavy and difficult to store
March 26, 2023
Reply from SuperLoveDoll
Thanks for your trust in SuperLoveDoll. If you need a doll that is not so heavy, you can choose a doll that is not so fat or not so tall. Welcome for your next order.If you need help, please contact us.
Email: support@superlovedoll.com
Phone: +1 213 985 1027
WhatsAPP:+1 (213) 262-0595
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