Super Man with a Van Reviews 

191
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the professional movers arrive promptly, work with incredible efficiency, and handle all personal belongings and heavy furniture with exceptional care. People also deeply appreciate the responsive communication, flexible booking arrangements, and very reasonable pricing provided consistently throughout the entire moving process. However, some customers also noted specific issues involving higher costs, unexpected extra fees, or coordination concerns during their scheduled move. A few reviewers felt dissatisfied with service delivery details, mentioning communication hurdles and frustrating experiences with particular staff members during unloading.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently highlighting punctual arrival,... See more

Staff

Customers had positive experiences with staff, frequently noting that team members arrived on time and... See more

Price

Clients share positive opinions on price, highlighting very competitive and affordable rates with no extra... See more

Booking process

Users describe positive interactions with booking process, highlighting that it is simple, smooth, and quick.... See more

Customer service

Consumers find customer service to be exceptionally helpful and professional, frequently praising the smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant service from start to finish. What an impressive pair of lads! They handled the whole move — boxes, bags, desks, chairs, furniture and everything else — and made what I... See more

Rated 5 out of 5 stars

Highly recommend to make your move smooth. We have used them for 2 moves. Easy to book, arrived promptly, packed and loaded the van rapidly and ensured everything was moved without damage. We had some... See more

Rated 5 out of 5 stars

Great service .. the team arrived early, both the men very extremely friendly and did the transfer safely and on time ... We were worried about the fragile items like TV, monitors glass shelves and to... See more

Rated 5 out of 5 stars

1. Pricing structure. No need to write down every single item, load the van without worrying about hidden costs. 2. The 2 men who arrived with the van arrived early and set to work immediately and... See more


Company details

  1. Moving and Storage Service

Information provided by various external sources

Looking for a Man and Van service in London? Hire Super Man with a Van in Watford, Ealing, St. Albans, Killburn and Harrow. Get a free quote now!


Contact info

4.8

Excellent

TrustScore 5 out of 5

191 reviews

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No recent history of asking for reviews

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4.8

All reviews

(191)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

EFFICIENT

EFFICIENT, AFFORDABLE, PROFESSIONAL. We had a very good experience with this company. Our driver(Aras) arrived on time he is very professional and VERY careful in carrying our things to avoid damage, he also have equipments like trolly, blanket and boxes to protect and carry our furnitures. We manage move our things in just one trip because they have a massive truck to accomodate all our 2 bedroom contents. Another thing is would like to thank is Ms. Joy who help us over the phone to book the appointment, she is polite and very professional in taking care of our concerns. No wonder someone reffered this company to us when we are looking for movers because they are the perfect and cheapest professional that you can get here in the UK. Again thank you so much and will definitely contact you again in the future. 💯💯💯

April 19, 2023
Unprompted review
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Reply from Super Man with a Van

Hi John, thank you for your feedback truly warms our hearts. We genuinely appreciate you taking the time to highlight the professionalism and care that both Aras and Ms. Joy demonstrated during your move. Our team works diligently to ensure all our clients' belongings are handled with utmost care, and it's fantastic to hear we lived up to those expectations. Thank you for acknowledging our efforts to provide efficient and affordable services. Referrals are the highest compliment we can receive, and we're thrilled to know that our reputation precedes us. It was our pleasure to assist you, and we look forward to helping you again in the future. Stay safe and best wishes in your new home!

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Rated 5 out of 5 stars

We have moved house with Superman with…

We have moved house with Superman with a van and they were very professional, could not rate the team highly enough, the service was great from the beginning until the final removal day, they were helpful, efficient, arrived promptly and would highly recommend them to anyone.

November 5, 2022
Unprompted review
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Reply from Super Man with a Van

Hi, Lucinda thank you so much for sharing your positive experience with our "Superman with a van" team! It's truly rewarding to hear how pleased you were with our professionalism and efficiency throughout the entire moving process. We take pride in our commitment to ensuring every move is smooth and hassle-free from start to finish. Your recommendation means the world to us, and we're honored to have been part of your moving journey. Should you or anyone you know need our services in the future, please know we're always here to help.

Rated 5 out of 5 stars

The superman team was available at such…

The superman team was available at such a short notice, they managed to put together a team of 3 men and 2 big Luton Vans.
The men were very careful with our furniture to avoid any damage and moved all boxes and heavy American Fridge freezer, they were able to disconnect and connect our washing machine at the new house.
They are more than superman also handymen, highly recommended.

October 24, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Mahendra, we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

Rated 1 out of 5 stars

Worst moving experience I have ever…

Worst moving experience I have ever had: First they passed the job to another company, then
1/called the night before to increase the agreed price
2/came 2 hours late, actually only 1 person came second guy came a further 30 minutes later
3/took them 3 hours to take boxes from a 1 bedroom flat to the van, 5 hours 40 minutes overall
4/ charged us for 6 hours saying that anything over 5 hours 30 minutes was 6 hours
5/ had to ask them to assemble the bed, they said first that they didn’t have tools to assemble even though I made sure to request assembling when booking
6/ wouldn’t leave house before making payment immediately and that it reaches their account.

October 9, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Yigit, unfortunately we don't have any bookings under this name, however we would love to help you move, we offer a great service and insurance included, looking forward to helping you move

Rated 5 out of 5 stars

We have moved a 5 bedroom house with…

We have moved a 5 bedroom house with the team,their consistency and hard work to move so many boxes was impressive, they have filled up a lorry full of items, dismantle and reassemble the furniture, then going up and down the staircase with all the furniture, we had a team of 5 men and managed to finish moving on time to the new house, what a great team

October 18, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Helen, we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

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Rated 1 out of 5 stars

I won't use them again

The move was more or less smooth (although they charge you for 3h even though they did 2.15h) but people are not professional, rude and even scary. There was an issue with the payment where I've shown proof of payment and they literally harassed me (calling me 5 times on a Sunday) addressing the issue with a non professional tone forcing me to call my bank 6 times. Of course they needed to be paid but it doesn't justify being agressive. I got scared at some point. Oh they might also say I did not book with them, mainly bc they work as a marketplace and put you in touch with other suppliers.

October 15, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Farah, unfortunately we have not called you at all and you are mistaken us with another company, we offer a high quality of service and provide insurance with all our moves,looking forward to helping you move.

Rated 5 out of 5 stars

We been extremely happy to have the…

We been extremely happy to have the superman team giving us a hand, they really helped a lot,hard working company, our move went smooth and they were punctual and friendly, I would certainly recommend them to anyone requiring moving.

September 22, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Rosa, we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

Rated 5 out of 5 stars

We had a great experience with the…

We had a great experience with the super removals teams, they were great, they came on time and were very professional, the home removal team was friendly and done the packing really profesionally, everything was well organised and liked the fact they had mattress covers, really happy with the service

October 4, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Martin, we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

Rated 5 out of 5 stars

Myself and my partner have been…

Myself and my partner have been recommended this company to move house, we had a big 3 bed house to move and were worried about the process, but the moving team were very helpful and friendly and managed to move us on time, we were impressed with their professionalism

October 10, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Emma, we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

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Rated 1 out of 5 stars

Do not hire! Not recomended!

Do not hire, not recomended. They will rip you off by hiring overworked employees that are too tired to carry the job efficiently. It took them over 10 hours to move a 2 bedroom flat (transporation time between 2 properties 1 hour 5 min included). It would have taken longer if we didnt keep on chasing them.

We hired this company to move out 2 bedroom flat and help with
dismantaling 2 cuboards and then put it together. (Note: we were renting a fully furnished flat, so very little furniture to move and all boxes and packages were ready for them to pick up at the door of the flat).

The payment was per hour and the employees did their best to mark as many hours as possible.

On a positive note, the driver had good skills in dismatling our cupboards and putting them together again, which I think is fair to mention here.

Upon arrival, the driver claimed he has no previous knowledge of what the job entailed and is unable to help with dismantling furniture and it took them 20 min (which we were charged for) to work things out with their managers and get this issue sorted.

The property had its main exit closed so they had to take a long corridor to exit the building and there were 2 elevators involved, which may have slowed the operation, but not to excuse how long it took for the move to happen.

When questioned about the slowliness of the operation, the driver mentioned that he had no time to rest since 5 am, he had nothing to eat yet since the morning (this was 8 pm evening) and had a tough job before ours which left him so tired. He also complained about the working conditions they are being put in.

With the conditions mentioned by the driver, I think the two men did a great job, but it is not the customer's problem to pay for employees who are unfit for the job.

When complaining to the company, i was told the driver had another side of the story, but they are currently looking into it.

October 10, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Ellie, hope you are well, unfortunately NONE of your claims are true, we provide a high quality of service and INSURANCE on all our moves, we did not damaged any of your items and move them all as requested, but you did not want to pay for the hours and work we have done:
1. At the drop off location the building you were moving into was very large and a lot of people used the elevator (food delivery, post office and the residents themselves). From ground floor you go up to the 4th floor, then you go 100 meters along the corridor to another elevator and further And then you go up to the 8th floor (if the elevator is not busy, if the elevator is busy you wait until it is free) !! The lift room is small, and therefore there are not many things to fit in there. And in the same way you go back, you go down . A lot of time the lift was busy.
2. You had 2 big sliding 3 door wardrobes and NOT cupboards as you are claiming, which take hours to reassemble. We have reassembled the furniture correctly but due to us taking our time to do things right, you EXPECT US TO RUSH and still give you the items in the same condition, which in REMOVALS is the recipe for disaster and damages. PLEASE REMEMBER that OUR JOB WAS TO DELIVER YOUR ITEMS IN THE SAME CONDITION which we have done, we prefer to do this THAN RUSHING and damaging client's goods.
3. At the destination there was NO PARKING close to the building (since there are two yellow lanes) and we had to park the van behind the building and move the furniture from there (approximately 80 meters) and lift to the third floor.

Rated 5 out of 5 stars

I used Super Man with a Van to move 1…

I used Super Man with a Van to move 1 bedroom flat. Everything was very easy from start to finish. Happy with the price as well. Aras and his colegue were very well organisied and kind. Thank you!

May 16, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Dari, we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

Rated 5 out of 5 stars

Tree removal!

I contacted the company at the last minute regarding the transport of a large olive tree from the store to our back garden. I have nothing but praise for both the admin staff and the two men (Daniel and James) who carried out the job. The men went to great lengths to protect the tree and were extremely helpful and good tempered too! It was a job well done, at a reasonable price and at a time that suited me. My thanks to all concerned.

May 2, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Lucy , we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

Rated 5 out of 5 stars

I have just moved my house with the…

I have just moved my house with the team and they were brilliant from start to finish, team was friendly and helpful and been on time, really liked their professionalism , we moved a big 4 bed house and would highly recommend to anyone moving

April 12, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Louise , we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

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Rated 5 out of 5 stars

We have moved today from London to…

We have moved today from London to Leicester and the team were very friendly and polite and all was done on time, my son also mentioned they arrived on time at the pick up, really impressed

February 22, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Mary , we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

Rated 5 out of 5 stars

Just moved with them today

Just moved with them today, it was a long trip, but they were very good, they were careful and really been impressed with their service,would highly recommend them to anyone looking to move

February 16, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Jessica , we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

Rated 5 out of 5 stars

Highly recommend

Superman with a Van offered reasonable prices for our house move and were very responsive in the run up to moving day.

On the day, they sent a very efficient and hardworking team who managed to move our furniture down 4 flights of stairs in no time! They provided extra materials to ensure our belongings remained safe in transit and took care of everything. They were very polite and made sure everything was in order before leaving.

We would highly recommend the team to anyone looking for a removals company.

January 23, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Ishani , we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

Rated 5 out of 5 stars

Great service

I made a last minute evening booking to remove and deliver some extremely heavy items
The customer service was very good and the two removal men were amazing so helpful and professional
I would definitely recommend and use again

January 15, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Gemma , we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

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Rated 5 out of 5 stars

Really liked their professionalism and…

Really liked their professionalism and attention to details, we moved a 4 bed house and everything got packed professionally the day before and we are really happy with the move, really happy with the service

January 15, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Anthony , we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

Rated 5 out of 5 stars

Really helpful move with Denzel

Really helpful move with Denzel! Went above and beyond with a few tricky items

January 10, 2022
Unprompted review
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Reply from Super Man with a Van

Hi Bianca , we are glad to hear that the quality of our service matched your expectations, we are looking forward to helping you move next time.

Rated 1 out of 5 stars

Utter catastrophe of an experience

Tried to use these guys to move a sofa from a family house to a new build flat. They ended up charging me hundreds of pounds to take it away to a skip (never got evidence it went to the skip..) as they said it was too heavy to go up the stairs to the new flat. I didn't feel that they tried properly. Was a real nightmare and the removal van man was not helpful. Sofa was worth £1k

January 7, 2022
Unprompted review
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Reply from Super Man with a Van

Hi John, Thank you for your feedback, but unfortunately we can not find your booking and we have no evidence that you booked with us, we have also contacted you and also Trustpilot has contacted you asking you to provide proof of your booking with our company but we have not received a response, looking forward to helping you

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