Supernova Asbestos Surveys & Fire Safety Reviews 

794
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff members for their professional attitude, thorough approach, and clear explanations provided during scheduled home visits. Consumers deeply appreciate the remarkably fast service, noting that property inspections and final results documents are scheduled and delivered very quickly. People find the entire service engagement extremely smooth, efficient, and remarkably easy to navigate from the very first initial inquiry all the way onward. Some reviewers were not happy with communication issues, mentioning frustratingly delayed email responses, difficulties reaching customer support lines, and a complete lack of replies to initial messages.

What people talk about most

Service

Customers had positive experiences with service, noting that staff members were professional, polite, and... See more

Staff

Clients share positive opinions on staff, frequently describing team members as friendly, professional, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast turnaround and... See more

Customer service

People report positive experiences with customer service, noting that support teams are very responsive,... See more

User experience

Consumers find user experience to be very efficient and smooth from start to finish. Reviewers note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many of the other companies I called did not respond or the price quoted was very high. Supernova understood what I wanted and needed. They gave a great quote for the job. The inspection took place... See more

Rated 5 out of 5 stars

Promptly responded to my enquiry. Super friendly and helpful. Liaised directly with the estate agent to book the survey. Report sent though the next day. Thank you so much. Highly recommend.

Rated 5 out of 5 stars

As someone who knows little about asbestos surveys, I found this business helpful in the planning of the survey. From setting the survey date to receiving the final report, it all happened in a ti... See more

Rated 5 out of 5 stars

Very quick response Only emailed Friday evening Quoted confirmed job done Monday Expecting a big delay in the work we needed to do No hesitation recommending them Oh by the way Cost was good as... See more

Company replied


Company details

  1. Asbestos Testing Service
  2. Fire Protection Consultant

Written by the company

We carry out asbestos surveys and fire risk assessments across London, Essex, Hertfordshire, Kent, Sussex , Surrey and nationwide


Contact info

4.8

Excellent

TrustScore 5 out of 5

794 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(794)

233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful service

Very helpful service - responsive team and very helpful surveyor, all done with quick turnaround. Many thanks

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Supernova Group experience was one of…

Supernova Group experience was one of the best collaboration. Their customers service and surveyors were very friendly, helpful and professional. Also, reports were issued promtly. I will highly reccomend their services.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Supernova were really good and…

Supernova were really good and efficient when carrying out their survey, Chris was helpful on the phone prior to the survey, and the surveyors were helpful and knowledgeable. Overall, a really positive experience. Thank you.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend! Ryan came to do my fire risk assessment, he was very friendly, helpful and knowledgeable! He will be glad to know I have two new fire extinguishers (the right ones) on the way! Will definitely use again in the future!

July 25, 2026

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