Super Pet Travel Reviews 

186
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and friendly during every stage of the pet transport journey. Travelers also appreciate receiving regular live updates, photos, and feeling completely confident that their animals are in safe and caring hands. Though some customers noted that planning international relocations was initially stressful, the team quickly stepped in to manage paperwork and ease their worries. People consistently mentioned that drivers arrived punctually, handled border control efficiently, and provided a smooth and comfortable ride from start to finish.

What people talk about most

Service

Consumers find service to be positive, highlighting professional and supportive drivers who make pet travel... See more

Staff

Customers consistently note positive experiences with staff, describing them as exceptional, professional,... See more

Location

Users describe positive interactions with location, noting seamless pickups and clear meeting points.... See more

User experience

Reviewers express strong satisfaction with the user experience, highlighting an easy trip and brilliant... See more

Delivery service

Clients share positive opinions on delivery service, noting smooth pet transport across different countries.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mo and team were exceptional! Not only were they quick and responsive but also reasonably priced considering other quotes received. We made the move from the US and so happy to have used Super Pet Tra... See more

Rated 5 out of 5 stars

My dog & I were picked up from our home in North London and driven to Paris. Would I book with Super Pet Travel again? Absolutely. Why? - [ ] Spacious & comfortable van - [ ] Early arrival at... See more

Rated 5 out of 5 stars

Mo and Rozh were super helpful bringing my dog over from Spain, they sorted out everything that was necessary passport wise as well so she has one for life now, couldn’t recommend these guys enough! T... See more

Rated 5 out of 5 stars

Fantastic experience with Super Pet Travel who transported our miniature poodle from Kent to Merseyside when I couldn’t due to work. Booked less than 2 days in advance, great communication during book... See more


Company details

  1. Pet Moving Service
  2. Pet Boarding Service
  3. Taxi Service
  4. Transportation Service

Written by the company

At Super Pet Travel, based in the heart of Folkestone, we specialise in hassle-free pet transportation between the UK and Europe or vice versa. Whether you're traveling for work, moving home, or heading off on holiday, our expert team is dedicated to providing safe, comfortable, and stress-free journeys for your furry family members. We specialize in seamless travel via the LeShuttle (Eurotunnel), offering a smooth and efficient route for both you and your pets. As fellow pet owners, we understand how important your pets are to you, which is why their comfort and safety are our top priorities. Whether you need a reliable pet taxi between major European cities and the UK, or you're looking for a bespoke transportation service to suit your travel plans, we're here to meet your needs. We pride ourselves on offering personalized, flexible services tailored to your requirements—whether that’s an airport pickup, a train station drop-off, or a door-to-door transfer. Our fleet of luxury vehicles, including the stylish Mercedes-Benz Vito Tourer, the top of the range Mercedes V-Class, spacious Volkswagen Sharan, and elegant Mercedes-Benz GLC220d, ensure your pet travels in comfort and style. We are passionate about the high-quality service we provide and fully understand the importance of trust and confidentiality for both our customers and their pets. As a team of professional transporters, we hold DEFRA Type 2 licenses for both UK and EU travel. Our fleet of fully insured, DEFRA-approved vehicles is equipped with all the necessary provisions for safe and comfortable travel. This includes air-conditioning, GPS tracking for real-time updates, and full veterinary cover for your peace of mind. Whether you’re traveling with your pets to popular destinations across Europe or returning home to the UK, we offer free, no-obligation quotes tailored to your needs. We recognize how deeply important your pets are to you, which is why we treat them with the utmost care, respect, and attention. Our services are designed to be friendly, safe, and reliable, ensuring your pets' journey is as smooth and stress-free as possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

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4.9

All reviews

(186)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a brilliant experience with Mo…

We had a brilliant experience with Mo at Super Pet Taxis. From the very first message, he was responsive, reassuring, and clearly knew exactly what he was doing. He picked me and my dog Dennis up in Paris after a long international flight and drove us safely to the UK. Mo even helped us sort out Dennis’s EU pet passport along the way — something I couldn’t have done without his help. He treated Dennis with such care and kept me calm during a stressful journey. Highly recommend Mo if you need reliable, knowledgeable pet transport. He really goes above and beyond!

May 14, 2025
Unprompted review
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Reply from Super Pet Travel

Dear Kathryn,

Thank you so much for your lovely review! We're so pleased to hear that your experience with Mo and Super Pet Travel was a positive one.

International travel can be stressful, especially with a pet, so we're thrilled that Mo was able to support both you and Dennis every step of the way. It’s wonderful to hear that you felt reassured, safe, and well cared for throughout the journey, and we’re especially glad we could assist with Dennis’s EU pet passport, too!

Your kind words and recommendation mean a lot to us. Wishing you and Dennis all the best, and we’re always here if you ever need us again.

Warmest Regards,
The Super Pet Travel Team

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Rated 5 out of 5 stars

Absolutely Outstanding Service – Highly Recommend!

I recently used this company to relocate my beloved pet, and I cannot praise them enough for the exceptional service they provided. From start to finish, the team demonstrated true professionalism, care, and attention to detail that made the entire process stress-free—for both me and my furry friend!

The communication was clear and reassuring from the very beginning. Every question I had was answered promptly, and they walked me through each step with patience and kindness. I could tell they truly care about animals, not just as a business, but with genuine compassion.

On the day of the transfer, everything went smoothly. The team arrived on time, handled my pet with such gentleness, and ensured that all the necessary documentation, and comfort arrangements were in place.

I wholeheartedly recommend them to anyone who wants reliable, caring, and professional pet transportation. They truly go above and beyond. Thank you for taking such wonderful care of my pet!

May 23, 2025
Unprompted review
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Reply from Super Pet Travel

Dear Golnaz,

Thank you so much for your thoughtful and heartfelt review. We're absolutely delighted to hear that you had such a positive experience with our team — it truly means the world to us.

Relocating a beloved pet is never easy, so we’re proud to know we could help make the process smooth and stress-free for both you and your furry friend. Your kind words about our communication, care, and professionalism really speak to what we strive for every day.

Thank you again for trusting us with such an important journey. We're always here if you need us in the future!

Warmest Wishes,
The Super Pet Travel Team

Rated 5 out of 5 stars

5* Service!

Would recommend Mohammed’s services to everyone! Punctual, friendly and made the travel experience for my pet a breeze and super comfortable. Thanks Mohammed :)

May 17, 2025
Unprompted review
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Reply from Super Pet Travel

Dear Arvin,

Thank you so much for your kind words and 5-star review! We’re so glad to hear that you and your pet had a smooth and comfortable experience.

Mohammed always aims to make each journey as easy and stress-free as possible, so it’s wonderful to know his efforts made a difference. Your recommendation truly means a lot!

Thanks again for choosing us — we’re always here if you ever need us in the future.

Warm Regards,
The Super Pet Travel Team

Rated 5 out of 5 stars

Mohammed was a star

Mohammed was a star. He picked my wife and adopted rescue puppy from Paris and brought them over to the UK, where I met them in Folkestone. I was naturally nervous because getting the correct paperwork in Mexico was impossible, so we were faced with the prospect of being stuck in Calais. Mohammed assured me it would be ok, and he was right. It all went very smoothly.

May 14, 2025
Unprompted review
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Reply from Super Pet Travel

Hi David!

Thank you for leaving us such a kind review. We are so happy that we left a lasting, good impression. We hope that everything is up and running wherever you may be in the UK, and we look forward to potentially working again with you.

Kind Regards,
The Super Pet Travel Team

Rated 5 out of 5 stars

Simply the best!

Mo and Tariq were simply the best during our trip through the Eurotunnel. They offer a great service at a reasonable price, they even managed to accommodate some last minute changes. This company is the real deal if you're traveling with pets. Highly recommended!

April 30, 2025
Unprompted review
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Reply from Super Pet Travel

Hi Richard!

Thank you for such a kind review. We greatly appreciate the time you have taken to write one.

The Super Pet Travel Team are glad to know that Mo and Tariq were the best during your trip. We always aim to excel for customers.

Good luck with everything in the future, and we hope to cross paths again.

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Rated 5 out of 5 stars

Mo is the don!

Very lovely staff who were very accommodating! to me in the car if I could give any higher review i would absolutely brilliant!!!!

March 21, 2025
Unprompted review
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Reply from Super Pet Travel

Hi Fin!

Thank you for such kind words. Me and the Super Pet Travel team look forward to helping you create more memories in the future.

Kindly,
The Super Pet Travel Team

Rated 5 out of 5 stars

Mo is wonderful and my new pet handled…

Mo is wonderful and my new pet handled beautifully with a friendly lovely smile.
Thank you so much

April 21, 2025
Unprompted review
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Reply from Super Pet Travel

Hi Vonny! Thank you for such a kind review. We hope the pup has settled in just fine!

we look forward to working with you in the future.

Rated 5 out of 5 stars

Best service

Butter came to us in such a good mood after such a long drive!
Very helpful and friendly service.
Would use again

April 15, 2025
Unprompted review
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Reply from Super Pet Travel

Hi Danielle,

Thank you for voicing Butter's experience to the rest of the public. We are very appreciative of everything. Thank you for choosing Super Pet Travel!

We look to the future now and we hope you are in it!

Rated 5 out of 5 stars

If we could give 100 stars we would

If we could give 100 stars we would, Mohammed was simply amazing this weekend, professional, communicative, reassuring. He’s also a very good driver and we felt safe on the roads. He made our difficult situation so much easier, and we are so glad we found Super Pet Travel.

April 12, 2025
Unprompted review
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Reply from Super Pet Travel

Hello Sarah,

Thank you so much for this kind review. I caught wind of the journey with Mo. I have got to admit, it was extremely impressive. We are extremely happy your journey was made easier by our driver and our customer service team.

Super Pet Travel really hopes to hear from you again!

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Rated 5 out of 5 stars

We had a fantastic experience with Mo…

We had a fantastic experience with Mo at Super Pet Travel. They were incredibly knowledgeable about the requirements for bringing our dog in and out of the EU, which made the whole process much less stressful. They arrived on time, communicated clearly throughout the journey, and even went the extra mile by helping us move our boxes and bags. On top of that, they were genuinely kind, great with our dog, and made the trip smooth and easy. Highly recommend!

February 28, 2025
Unprompted review
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Reply from Super Pet Travel

Hi Victoria!

Thank you for leaving such a kind review. We are glad your experience was a good one. We look forward to hearing from you again!!

Kind Regards,
Super Pet Travel

Rated 5 out of 5 stars

Calais to Folkestone

Excellent service!
Special thanks to Mohammed who was very friendly, professional and accommodating. Provided very helpful information and suggestions about the whole process. He eased all the stresses and worries of transporting my dog. I strongly recommend Super Pet Travel. Absolutely 5*****
Thank you very much:)

February 26, 2025
Unprompted review
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Reply from Super Pet Travel

Hi!

Thank you for such a kind review. We are glad you enjoyed your experience with Super Pet Travel.

We look forward to working with you again in the future!!

Kind Regards,
Super Pet Travel

Rated 5 out of 5 stars

Booked twice, highly recommend

We've booked Mo twice now to drive us to France to bring our pets from Calais to Folkestone. The first time (Dec 24) we were so nervous because we'd never traveled with pets before but Mo put us at ease. He was confident with our rescue pets (cats) and even operated the microchip reader at UK customs for us. He was very understanding of our situation. We booked him again to bring our other cat back in Feb 25 and were so much more relaxed because we knew Mo had everything driving/transport related in hand.

Would strongly recommend - Mo has lots of experience and made a really stressful process a lot less stressful!

February 20, 2025
Unprompted review
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Reply from Super Pet Travel

Hi Amber,

We are glad this journey was made easy for you by Mo, not once but twice! We hope to work with you again in the future!

Kind Regards,
Rozh Rahman

Rated 5 out of 5 stars

I travelled from Portsmouth to Skegness…

I travelled from Portsmouth to Skegness with my two cats. Excellent service, smooth ride and the cats were very comfy. Really recommend.

February 22, 2025
Unprompted review
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Reply from Super Pet Travel

Hi Diane,

Thank you for your kind review. We are glad the Super Pet Travel team was able to provide you with excellent service.

We look forward to working with you in the future.

Kind Regards,
Rozh Rahman

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Rated 5 out of 5 stars

Gatwick to Newport

Booked Super Pet Travel for our transport from Gatwick to Newport with our dog. Communication with Mo was great, he was able to pick us up just in time for our dog's release from the Animal Reception. Our car was also spacious and clean. Overall, great experience, will definitely book again once we needed transport for our dog 💯

February 14, 2025
Unprompted review
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Reply from Super Pet Travel

Hi Arby,

Thank you for your kind words. We are glad Mo's communication with you was good and that the vehicle was both spacious and clean. We look forward to working with you again in the future.

Kind Regards,
Rozh Rahman
Super Pet Travel

Rated 5 out of 5 stars

I recently used Super Pet Travel and…

I recently used Super Pet Travel and Mohamed Rahman Dog Transport for transporting my pet from Paris to London, and I couldn't be more satisfied with the experience.

Super Pet Travel provided an incredibly professional and well-organized service. Their team was knowledgeable about all the necessary paperwork and ensured that my pet's journey was smooth and stress-free. The vehicle was clean, comfortable, and well-equipped for pet travel. The communication was excellent from start to finish, with updates throughout the trip, which reassured me that my pet was in safe hands.

Mohamed Rahman Dog Transport also provided outstanding service. He was punctual, friendly, and clearly experienced in handling pets during long journeys. My dog was well taken care of, and the journey through the Eurotunnel went seamlessly. His attention to detail and care for animals truly stood out, making the experience even better.

I highly recommend both Super Pet Travel and Mohamed Rahman Dog Transport to anyone looking for a reliable and safe way to transport their pets between Paris and London. Five-star service all around!

February 12, 2025
Unprompted review
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Reply from Super Pet Travel

Hi Ajay!

Thank you for such a kind review. Customer satisfaction means a great deal to us, and the fact that we left the drop-off location with a positive impression of Super Pet Travel means we must be doing something right. Thank you for voicing your opinion, and thank you for making it such an easy job for us! We hope to work with you again in the future.

Kind Regards, Rozh Rahman

Rated 5 out of 5 stars

Incredible Service

Mo and his team are nothing short of excellent. From the very first communication (where we were in eastern Germany) to the very last minute of dropping our cat off in Canterbury, Mo kept us informed of every step, with live updates and locations, constant communication; I could go on and on.

During a very chaotic travel day for us, every time we had contact with Mo, it was always pleasant and professional.

We thought we would arrive first since we were flying, but Mo patiently awaited our arrival at our house, still smiling, 5 minute handoff and all was well....

I truly can't thank Mo and his team enough for taking a large piece of stress out of our move; would give some more stars if I could...... Thank you

February 11, 2025
Unprompted review
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Reply from Super Pet Travel

Hi Jeff!

Thank you for such a kind review. Customer satisfaction means a great deal to us, and the fact we left the drop-off location with a positive impression of Super Pet Travel means we must be doing something right.

Thank you for voicing your opinion, and thank you for making it such an easy job for us!

We hope to work with you again in the future.

Kind Regards,
Rozh Rahman

Rated 5 out of 5 stars

This service was amazing

This service was amazing! We were running late and our driver, Mohammad, helped us problem solve and get over the border!

February 2, 2025
Unprompted review
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Reply from Super Pet Travel

Hello Aisha,

Thank you for your kind words and for taking the time to inform others about Super Pet Travel. It means a great deal to us!

We look forward to working with you again in the future!

Kind Regards,
Rozh Rahman

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Rated 5 out of 5 stars

Highly recommend this service

Highly recommend this service, great communication and made the process very smooth and comfortable!

December 31, 2024
Unprompted review
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Reply from Super Pet Travel

Hi Neil,

Thank you for your kind words. It means an awful lot to us!

We hope to see you again soon.

Kind Regards,
Super Pet Travel

Rated 5 out of 5 stars

Our experience with Super Pet Travel…

Our experience with Super Pet Travel was incredible from start to finish. We had to book very last minute due to a breakdown in France and Super Pet Travel were so accommodating and made what was an incredibly stressful situation much much easier! We were super unlucky and had a second disaster with a hire but our amazing driver went above and beyond to make sure we could still get home! We could not recommend Super Pet Travel enough!!! Thank you again for saving us (twice!!)

January 5, 2025
Unprompted review
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Reply from Super Pet Travel

Hello!

Thank you for taking the time to write such a kind review for us. It means an awful lot, and we are grateful to have been able to serve you.

The job was made easy for the Super Pet Travel team due to your quick and easy to understand communication. Thank you for that.

We hope to host you again in the future.

Kind Regards,
Rozh Rahman

Rated 5 out of 5 stars

An extremely positive, professional and stress free service

Things involving our beloved pets are always very difficult and anxiety inducing so to have a company like SuperPetsTravel and someone like Mo there to make the entire process stress free is absolutely invaluable. We had to transport our pets from Thailand to the UK via Paris and we hired SuperPetsTravel to pick us up from Paris and drive us through to Bristol via the Euro Tunnel (LeShuttle). Mo was so helpful end to end in the process from enquiry all the way through to dropping us off at our final destination. He was very polite and friendly and had a deep knowledge of all the processes involved in what we were doing as he is also very very experienced. He gave us live tracking on his car when he was on his way to us and was always available on the run up to the day for enquiries or amendments. Mo is polite, friendly, interesting and thoughtful and provided an array of snacks and drinks for us for our long journey. He was helpful at the boarders and reassuring all the way through. He knew exactly what to do at every step and took control over all the processes when crossing boarders etc so it really made the entire experience absolutely stress free for us. After a long flight already and a lot of preparation, having this professional and friendly service really made our day. We got to where we needed to be quickly and safely and actually ended up really enjoying the experience even though we had been dreading it for months thinking it would be a nightmare, but it wasn’t at all and that’s all thanks to Mo!

January 3, 2025
Unprompted review
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Reply from Super Pet Travel

Hi Tomas!

Thank you for your kind review and all words of praise will be passed onto Mo. We are thrilled that he was able to make such an impact on your travels.

As for the snacks, I have been told you enjoyed the grapes very much and we are glad we were able to cater for you both before the journey and during the journey!

Also note that there will never be a stressful moment when your booked with us at Super Pet Travel and we are also delighted that we relieved any stress that may have occurred in the months before the journey.

We look forward to hosting you again but until then feel free to reach out to us!

Many Thanks,
Rozh Rahman

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