Superprof Canada Reviews 1,569

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the platform's user-friendliness, noting its intuitive design and smooth operation. Many appreciate the wide selection of tutors available across various subjects, making it easy to find suitable instructors. People also praise the platform for effectively connecting them with motivated students and for simplifying the process of managing schedules and communication. However, some customers were dissatisfied with the pricing structure, specifically mentioning a recurring monthly fee that was not always clearly communicated upfront. Additionally, some users experienced issues with the website's functionality, finding it frustrating to navigate or encountering problems with the login process. There were also occasional reports of tutors being unresponsive or unprepared, leading to negative experiences for a few individuals.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. Many customers appreciate the platform for connecting them... See more

User experience

Customers had positive experiences with user experience. Many reviewers praise the platform's ease of use,... See more

Staff

People report ambiguous experiences with staff. While many customers praise tutors for being patient,... See more

Website

Users describe ambiguous interactions with the website. While many reviewers find the platform solid,... See more

Price

Clients share negative opinions on price, with many expressing dissatisfaction over hidden fees and a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was charged $49 a month just registering on the site, which was charged to me without my knowledge. There was never a clear notification explanation about this fee. Update: the charge has been... See more

Company replied

Rated 4 out of 5 stars

This is a very useful program for making the connections between Student and Tutor. Nearly all features are effective. Yet one issue is that the login process is convoluted- wouldn’t an app be more... See more

Rated 4 out of 5 stars

Overall it’s okay it’s just I wish the client service could be more efficient. The tutors are overall great, but do be careful because there ARE suspicious people out there too.

Rated 4 out of 5 stars

Here's a rephrased version: Thanks so much for all your support this year! Wishing you an amazing 2026, filled with success and growth. Looking forward to seeing what the future brings! 😊.


Company details

  1. Educational Institution

Information provided by various external sources

Superprof is the largest community of passionate teachers in over 1200 subjects. Superprof is present in 28 countries and boasts over 10 million tutors worldwide. Whether you're interested in learning French, guitar, or hockey, Superprof is helping to connect those who want to learn with those who want to teach. We all have something to learn or share. With Superprof ♥, you can share and discover your passion!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Rated 3 out of 5 stars

Beware scammers

*** UPDATE ***
Support finally reached out, removed the offending "tutor" and refunded the pass fee. Thanks.
A simple code check to prevent alleged tutors from countering with a session in the past is to check current time before posting. Please save others the same headache.
**********
Beware scammers
I came in looking for an at home teacher, I found one, contacted with detailed request and specific dates, accepted with a "generic" reply showing she didn't even read my message, only to counter-propose a time slot in the PAST! and saying she doesn't go to homes anymore. And of course all the while I got charged for a stupid "Student Pass" before even getting any service, and obviously for a service I will no longer pursue. Support? Non-existent. Stay away

September 27, 2025
Unprompted review
Superprof Canada logo

Reply from Superprof Canada

Hi there.

We sincerely apologize for the negative experience you had and the issues you encountered with the tutor.

Your feedback is important to us as we continually strive to improve our service.

Please provide us more information through our request on Trustpilot, in order to locate your account and address your case properly.

We regret any inconvenience this experience may have caused.

Best regards,

Rated 1 out of 5 stars

tutor was a fake and no real response from Superprof after reporting it... only AI autoresponse

tutor was a fake. I reported it, reported also that has moved to another category (sewing to tap dance). Still getting AI to respond that someone will get back to me... That a human will look into it. No one and now a feedback request. The site is not safe, you have no recourse to really know if fake. I got scammed and still trying to get my money back from a tutor pkg class that do not exist. My worry now is that whomever doing this has my information. Frustrated, disappointed, angry . Be very careful when hiring a tutor from this site. You do not have a safety net nor much way to verify. I am sure some are good and real connections but there are a lot of fake and Superprof not doing much to stop. They will charge you a membership and you are on your own so do you home work. Lots of fake profiles and scams...

September 25, 2025
Superprof Canada logo

Reply from Superprof Canada

Hi Marcela,

Thank you for bringing this to our attention. We sincerely apologize for the negative experience you had and the issues you encountered with the tutor.

Your feedback is important to us as we continually strive to improve our verification processes.

Our team has already taken swift action and reached out to you to resolve the matter.

We regret any inconvenience this may have caused and appreciate your understanding.

Best regards,

Rated 5 out of 5 stars

Nice Superprof use experience

1. Easy and very fast to find a good teacher.
2. Convenient to pay to teacher for tuition fee.
3. Answer my questions very quickly and clearly and patiently by email.
4. Webcam is good for online learning.

September 17, 2025
Rated 5 out of 5 stars

Superprof Makes Teaching and Learning Easy

My experience with Superprof has been wonderful. The platform is very user-friendly and makes it easy for both students and tutors to connect. I really appreciate how transparent the process is, from creating a profile to scheduling lessons.

As a tutor, I value the flexibility it provides me to share my knowledge while reaching students who are genuinely eager to learn. Communication tools and support from the platform make the whole process smooth and reliable.

Overall, Superprof is doing an excellent job in creating a trustworthy space where teaching and learning can flourish.

September 8, 2025
Rated 5 out of 5 stars

I had a wonderful experience using…

I had a wonderful experience using Superpro. The platform made it easy to find the right professional, and the whole process was smooth and stress-free. Communication was clear, scheduling was simple, and the quality of work exceeded my expectations.

I truly appreciate the professionalism and care shown throughout—I felt supported and confident from start to finish. I would happily recommend Superpro to anyone looking for reliable and excellent service.

September 11, 2025
Rated 1 out of 5 stars

Horrible

Horrible - I reached out to 4 tutors who said their reply time was 24 hours, 3 did not reply and 1 who did after 3 days said they would accept tutoring and then would not confirm a proposed session. I was charged the 49$ subscription even though no session was booked. Had to open a Paypal dispute to get it refunded. I wasted hours on this. Appears that anyone can post as a Tutor without vetting or accountability to be available.

September 7, 2025
Unprompted review
Superprof Canada logo

Reply from Superprof Canada

Hi there,

I'm really sorry to hear about this negative experience you had with our platform.

Could you please reply to our information request through Trustpilot, so we can locate your Superprof profile and assist you further?

We look forward to your response.

Best regards,

Rated 4 out of 5 stars

Super prof is super

Easy to navigate website and teachers are Canadian.🇨🇦
I really appreciated the free trial lesson as a chance to get to know the teacher and their teaching style.

September 4, 2025

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