Superprof NZ Reviews 156

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are satisfied with the user experience, finding the platform easy to navigate and use. People appreciate the freedom to arrange lessons and payments directly with students, and many tutors have found a steady flow of students through the service. The website is often described as well-organized and effective for connecting with students. However, some people were dissatisfied with the payment system and pricing. Customers reported issues with recurring fees and unexpected deductions. There are also mentions of difficulty in finding tutors that meet specific needs due to issues with filters, and some found the overall service confusing.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to navigate,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the platform, noting that it... See more

Payment

Clients share negative opinions on payment, with many reporting unexpected charges and a confusing system.... See more

Website

People report ambiguous experiences with the website. Many reviewers find it a great platform for finding... See more

Price

Users describe negative interactions with price, frequently citing unexpected and high costs. Many reviewers... See more

Based on these reviews

Rated 3 out of 5 stars

Still a lot to navigate around and would be nice to have ongoing updates after each lesson on payments especially if you have gone over time. Also would be great as a tutor if you can show days you ar... See more

Company replied

Rated 5 out of 5 stars

Hi, I am Fareeha and I am an English teacher living in Christchurch, New Zealand, currently. With Superprof, life became quite easy. Students approach me for various types of lessons in English. To... See more

Rated 5 out of 5 stars

I’ve been a tutor at Superprof for a while now. I really love the platform! It gives you the freedom to arrange lessons and payments directly with students. It also has a wide variety of great, ta... See more

Rated 5 out of 5 stars

I’ve been using it for about 2 years to teach Spanish. Superprof is a great system to teach. With its own video-call platform, chat, board and payment system, it results in a complete experience. T... See more


Company details

Written by the company

Find the perfect teacher on Superprof.


Contact info

3.7

Average

TrustScore 3.5 out of 5

156 reviews

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Rated 5 out of 5 stars

The sign up is simple and whether…

The sign up is simple and whether you're looking for a tutor or doing some tutoring yourself I find that this is a good place to put an ad up or start. The students I have had are great and the tutor I went to was very understanding

March 31, 2026
Unprompted review
Rated 4 out of 5 stars

I have been using this platform for a nice side hustle

I have been using this platform for a few years now and am mostly happy with it. They could have provided an upgrade guide or video when it was upgraded as the new format differed greatly from the previous one and at times it was frustrating to relearn everything.
Other than that, ticking over nicely.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

A great way to advertise

I have been with Superprof for three years and am grateful for how much they promote me.

They are very helpful with how to create a winning profile and ways to become a super tutor.

I've tried advertising on my own and it's very expensive with little reach. I also joined another leading tutoring company and left quickly as it seemed quite scammy.

Superprof is 100% legit, they won't spam or bombard you or take massive cuts from your hourly fee.

I would recommend to anyone.

March 31, 2026
Unprompted review
Rated 3 out of 5 stars

Still a lot to navigate around and…

Still a lot to navigate around and would be nice to have ongoing updates after each lesson on payments especially if you have gone over time. Also would be great as a tutor if you can show days you are available to make propositions much smoother and easier.

March 24, 2026
Unprompted review
Superprof NZ logo

Reply from Superprof NZ

Hi Odessa,

Thank you for taking the time to share your feedback—we really appreciate it.

You’ll be pleased to hear that improvements to timetable management are currently in development, which will make it much easier to show your availability and streamline lesson proposals. We’re also in the process of rolling out a brand-new app designed to make the overall experience more intuitive and efficient for tutors.

Your feedback is incredibly valuable in helping us shape these updates, so thank you again for sharing your thoughts.

If there’s anything else you’d like to suggest, we’d love to hear from you.

Kind regards,
The Superprof Team

Rated 1 out of 5 stars

This service tricks you into exorbitant subscription fees without informing you how tehy actually function

Superprof does not indicate whatsoever that they will be charging you for a subscription fee of 59$, but then they will charge you that amount monthly, making it seem like you are paying money directly for a lesson rather than simply paying them huge amounts of money.

March 27, 2026
Unprompted review
Superprof NZ logo

Reply from Superprof NZ

Hi Maxwell,

I’m sorry that some aspects of the platform weren’t immediately clear when you joined Superprof.

Details about the Student Pass are always available in our Help Center and in our Terms and Conditions.

On the payment page, we indicate that the Student Pass is a subscription, without commitment, and only charged if a tutor accepts your request. We also explain that it provides unlimited access to all tutors across all subjects.

When you subscribed, we sent a confirmation email outlining how Superprof works. This included a reminder that the subscription renews each month automatically until you choose to cancel it.

As an online platform, all our communication is done via email, so we encourage checking your inbox regularly.

Please don’t hesitate to reach out if you need help finding a tutor or have any other questions.

Kind regards,
Superprof NZ

Rated 1 out of 5 stars

They will charge you even if their tutors are not available

Tried to get a lesson for something, choose a tutor, after me having to follow up a couple of times, the tutor wasn't on the platform/rejected the request. They still charged me for a lesson, and I am currently waiting to hear back from them about a refund. Terrible system. would not recommend. I understand that the tutor might not be available but then still charging me and not responding for days when asked about it is very frustrating. I will have to complete a charge back from my bank.

February 16, 2026
Unprompted review
Superprof NZ logo

Reply from Superprof NZ

Hi Arnold,

In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.

If your teacher was unable to accept your lesson request, then please don’t hesitate to contact us at hellonz@superprof.com, and our support team will be happy to help find the best solution.

We’re here to help if you need further support.

Kind regards,
The Superprof Team

Rated 1 out of 5 stars

Superprof is a confusing to use

Superprof is a confusing to use. Customers had to pay $59 to talk to the tutor. I have found a piano tutor Daeun in Pakuranga Auckland for my kid. But before I found out she lives too far, she already accepted my request. Which is ridiculous to pay for something before agreeing to purchase. Then Daeun refused to help to cancel the request saying it’s not her job to do so. However, the customer service confirmed that the tutor can cancel the request, which would’ve been much easier. Had to go through the platform for refund that took about 2 weeks.

Might as well go on to local Facebook groups for help

January 3, 2026
Unprompted review
Superprof NZ logo

Reply from Superprof NZ

Hi Chad,

In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.

The Student Pass has lots of great benefits such as allowing you to safely communicate with your tutors and securely pay for lessons via the platform. Also, remember that even after you unsubscribe from the Student Pass you can continue using these great features with the tutors that you've already connected with.

Additionally, included with the monthly subscription you can contact and exchange with all teachers on the platform and usually take the first lesson for free to help you find the right person.

That said, I'm sorry to hear that your tutor was a little bit too fat but happy to see that you were refunded.

Should you require further information or have any queries, don't hesitate to reach out to us at hellonz@superprof.com.

Warm Regards,
Superprof NZ

Rated 5 out of 5 stars

Great website to find students/teachers

This is a great website to find students/teachers
Most of the students I have right now (I am a spanish teacher) have come to me through the app, the listing is easy to create and its very straightforward.
Warmly recommended!

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

The teacher I requested classes with…

The teacher I requested classes with never accepted the request, yet I was charged $59. I’m still trying to get a refund

February 7, 2026
Unprompted review
Superprof NZ logo

Reply from Superprof NZ

Hi Vani,

In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.

That said, if your tutor wasn't able to accept your lesson request, please reach out to our customer support team at hellonz@superprof.com.

We're here to assist you and find a solution to any issues you encounter.

All the best,
Superprof NZ

Rated 5 out of 5 stars

Maths/English/Science tutor

I found it difficult to build up a base of long-term clients-this may be because tutoring companies is a saturated market. The website was easy to use, and I appreciated email reminders.

February 7, 2026
Unprompted review

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