Superprof.com 

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Rated 5 out of 5 stars

I have been teaching by meeting clients on Superprof for a few years. It is a great way to find people all over the world, who are looking for a tutor with the specific knowledge they are seeking. The... See more

Rated 3 out of 5 stars

Took £39 payment as it was a subscription which wasn’t made entirely clear that it would be taken the following month, however after many emails the monies have been processed as a refund. However it... See more

Company replied

Rated 5 out of 5 stars

Superprof beats the rest. As a coach and instructor who teaches across multiple domains, Superprof.com has emerged as the best site to showcase my talents. The site assembles some among the best in... See more

Rated 5 out of 5 stars

I have started giving lessons and tutoring on Superprof recently, and I got to say that us enjoy it. The platform is easy to use, there are many different type of students, and the premium price is fa... See more

Company replied

Company details

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Superprof US is a private tutors directory in the United States with more than 100000 private tutors, teachers and mentors registered to teach face-to-face and online. Need help? Contact us by e-mail hey@superprof.com.


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Rated 5 out of 5 stars

Superprof is an excellent platform!!!

Superprof has been an excellent platform for me to advertise my tutoring expertise!!! I love how the platform is extremely supportive to my needs and has offered me assistance when I have needed it. My overall user experience has been phenomenal!!! The website is super easy to navigate and I would recommend Superprof to anyone!!! Tutors and students alike!!! There are so many skilled tutors on Superprof and there are so many new things waiting to be learned!!!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I have been teaching here for years

I have been teaching by meeting clients on Superprof for a few years. It is a great way to find people all over the world, who are looking for a tutor with the specific knowledge they are seeking. The site has video conference ability of its own, though you can also arrange to meet through other venues if necessary.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been a tutor on Superprof since…

I’ve been a tutor on Superprof since 2024 and it has been an amazing experience connecting with students and teaching vocals. The in-site video calls can be improved upon but overall, it is very effective to work with. Seamless payment and all.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Learning Experience

I had an amazing experience using Superprof. The platform is incredibly easy to navigate, and it connects you with highly qualified tutors from all over the world. What I loved most is the flexibility—being able to choose a tutor that perfectly matches my learning style and schedule made a huge difference.

The tutors are professional, knowledgeable, and genuinely passionate about teaching. My sessions were engaging, productive, and tailored specifically to my needs. I’ve seen real improvement in my skills and confidence.

I highly recommend Superprof to anyone looking for quality learning and reliable tutors. It’s truly a game-changer in online education!

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible non-responsive customer service

Horrible and non responsive customer service. I messaged one tutor and his response made me feel uncomfortable moving forward with this service so I immediately decided to deactivate my account and request refund. After many emails, still no one has gotten back to me. I believe this website to be a scam. They claim to have a great Customer Service and get back to you quickly, but they don’t get back to you at all so beware!

April 22, 2026
Unprompted review
Superprof.com logo

Reply from Superprof.com

Hello Amy,
We are sorry for your experience. We take the issue very seriously if someone made you feel uncomfortable and will investigate the issue accordingly.
We answer emails in the order received and are in the office from M-F, 9am to 6pm. While we haven't been able to locate your account based on the information given, we hope that you'll reach out to us as hey@superprof.com if you still require assistance.
Best regards,
Superprof US

Rated 1 out of 5 stars

NEGATIVE STARS!!

NEGATIVE STARS!!! Superprof website markets messaging tutors initially for free, regardless of what their contradictory terms and conditions hidden on the site say. Their terms say: "In order to message tutors, you will be asked to pay a monthly subscription fee of $49, which is not connected with an individual tutor's rates. Your initial payment will only be fully processed once you have received an accepted request from a tutor." This is a contradictory statement and nulls and voids their terms legally due to that... they also market it on the home page as being free to reach out to several tutors requesting lessons AND first lesson free. Whether or not they are affiliated with/ supplied (AI or otherwise) the fake tutor that "accepted" my lesson fraudulently without following through is not in my visibility. But what was visible was a dishonest "tutor" who accepted my lesson so I was charged $49 and never offered me any lesson but rather sent me a venmo requesting additional money! The fact that the "tutor" was dishonest and my lesson was never actually accepted in the honest/ follow-through capacity it should have been, means that Superprof owes me a refund. I will update this IF I ever get one. But I would not be surprised if they are using AI scammers or AI scammers hacked them and are using their loose business model with contradictory terms/ marketing and cracks galour to exploit and try and get more money out of people through venmo!

April 22, 2026
Unprompted review
Superprof.com logo

Reply from Superprof.com

Hello Pamela,
We're sorry for your experience. We've tried to find your account, but are unable to locate any records in our system. Please reach out to us at hey@superprof.com if we can assist you further in the matter.
Kind regards,
Superprof Team US

Rated 1 out of 5 stars

Horrible customer service and a VERY…

Horrible customer service and a VERY difficult refund process. Signing up as a student is not transparent at all and if you get a tutor that is a scam, they don't help you out with refund process.

April 27, 2026
Unprompted review
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Reply from Superprof.com

Hello Mei,
We're sorry that you weren't satisfied with the way in which the platform works. If we can provide any additional clarity, please don't hesitate to contact us at hey@superprof.com.
Best regards,
Superprof US

Rated 5 out of 5 stars

I have been using super prof as a…

I have been using super prof as a teacher for years. Their page is super easy to navigate and I consistently receive a good stream of clients via there page. Everything runs smoothly, would highly recommend.

April 26, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam!!

This is a scam! Do not use Superprof! They will take your $49, and never provide the services. I never received a tutor for my child, who was supposed to be at my house--surprise, she lied and said she couldn't do it. Now, I'm stuck with my bank trying to get this money refunded back to me. Superprof said that this refund is out of their hands. Bullsh1t.

March 1, 2026
Unprompted review
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Reply from Superprof.com

Hello Josh,
We're sorry for your experience and have attempted to contact you via email. We're also sorry that you weren't able to find a suitable tutor for your child and have issued a refund. Please let us know if we can be of any additional assistance at hey@superprof.com.
Kind regards,
Superprof US

Rated 1 out of 5 stars

Charged $833 over 17 months for a service I never used. No price disclosure in any email.

I signed up for Superprof to find a tutor in September 2024. Their payment page showed "$49" but never indicated it was a recurring monthly charge. It said "Non-Binding Subscription," which I read as no obligation.

They charged me $49 every month for 17 months. $833 total. I never had a single tutoring session. Not one.

None of their emails ever mentioned the $49 charge amount. Their renewal reminder said "free lessons" and "no commitment." No price. No dollar amount. Nothing.

When I contacted them citing the federal disclosure law (ROSCA), they refunded 12 months but refused the other 5. Called it a "gesture of goodwill."

If you sign up for Superprof, screenshot everything. Check your credit card statements monthly. Their payment page and emails do not clearly tell you that you're entering a recurring monthly subscription. I learned that the hard way.

April 23, 2025
Unprompted review
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Reply from Superprof.com

Hello Chad,
We're sorry to hear that you forgot to cancel your subscription and were charged for the additional months past when you wished to have canceled. We sent several reminder emails concerning your subscription and apologize if they were missed. We've offered the maximum refund allowed by accounting principles. Please let us know if there is anything further that we can do to assist you at hey@superprof.com.
Best regards,
Superprof US

Rated 1 out of 5 stars

Absolute scammers

Absolute scammers. Paid £39 to get access to their instructors. Booked in a lesson. No show from instructor. Asked for my refund, they refused to give it as apparently i didnt schedule anything. After opening a case with my bank against superprof showing evidence i booked. My bank returned my money. AVOID AT ALL COSTS. LIARS as well as THIEVES.

April 22, 2026
Unprompted review
Superprof.com logo

Reply from Superprof.com

Hello Halima,
We as that you please move your review to the appropriate platform- superprof.co.uk where your review might be more useful to UK Trustpilot users and there you may be further assisted.
Best regards,
Superprof US

Rated 1 out of 5 stars

Its a scam

Its a scam. If you pay once they will take your money monthly. And the "teachers" dont reply to messages.

April 22, 2026
Unprompted review
Superprof.com logo

Reply from Superprof.com

Hi Simon,
We're sorry to hear that your experience was anything but positive. We'll be happy to assist you in finding a suitable tutor and address any concerns you may have if you contact us at hey@superprof.com.
Kind regards,
Superprof USA

Rated 1 out of 5 stars

Subscription Fee for Fake Tutors / Shares Private info with scam centers

Superprof had four "vetted" in-person tutors in my area. All 4 turned out to be fake profiles of people who don't exist. It appears to connect you overseas scam centers.

On additional research I found that some of the Superprof green checkmark vetted profile pics are used a dozen times with different names on Superprof. All listed in different locations / countries.

Clearly they are willing to lie about vetting and provide your personal information to scam centers in order to get you to sign up for their service which requires a subscription in order to attempt to contact anyone.

Update: their "Help" chat is broken you cannot enter information (tested in multiple browsers) and their email address that they encourage all low star reviews to email just replies with generic form letters (AI?).

Their score on here is artificially high as there are multiple examples of the same person posting regular 5 star reviews at intervals.

April 20, 2026
Unprompted review
Superprof.com logo

Reply from Superprof.com

Hello Josanna,
We're sorry for your experience. Superprof continues to grow, but sometimes certain tutors aren't yet available in certain areas. We're sorry to hear that you came across a profile that wasn't genuine. We've issued a refund and hope that this improves the outcome. Our customer relations managers are available at hey@superprof.com should you wish to address any further concerns.
Kind regards,
Superprof Team US

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars, I would. I booked 3 sessions through this app. The first one it said was free, but I was charged immediately after booking. After we did the session, the tutor mentioned payment, which I responded by saying I paid on the app through PayPal although the first class is supposed to be free. However, I paid her in cash and decided to try another tutor next time as she was pretty rude. The next time I booked, it also said first class free and I was charged immediately after booking. The tutor cancelled, asked me to reschedule and provided her availability. I rescheduled in the app and was charged again immediately. The tutor canceled again later that day. It’s impossible to get a refund from these people unless you file a chargeback with your bank. I’m out $150 and had to find my daughter a tutor somewhere else. This business is a complete scam and very misleading. Not even the tutors know what’s going on. If you use them, expect to be charged more than the app says and expect to be cancelled on or told by the tutor the payment wasn’t received. Screw the people that run this app and their horribly managed social media pages!

March 21, 2026
Unprompted review
Superprof.com logo

Reply from Superprof.com

Hello Jason,
We're sorry to hear that your experience was anything but positive. If the tutor's ad listed that their first lesson is free and this turned out not to be the case, we would appreciate you getting in touch with us at hey@superprof.com so that we might assist in the matter as it is imperative that the information displayed on the tutor's ad is accurate.
There may be some confusion here with the Student Pass fee which is required to contact tutors on the platform since the pass allows you to contact as many tutors as you wish during the 30-day period. I suspect that the 30-day period had passed and that this was the renewal fee for the pass. The Student Pass can be canceled at any time. For instance, once you've found the tutor(s) with whom you'd like to continue lessons as you remain in contact with and can continue lessons and payment for those lessons on the platform with all the tutors whom you have contacted during the 30 days.
I hope this helps to clarify, but if you have any additional questions, don't hesitate to email us at the above mentioned address.
Kind regards,
Superprof US

Rated 1 out of 5 stars

Very deceptive company

Very deceptive company. Only showed me the lesson cost next to the tutor as $49 . No where it was mentioned that is only the subsrciption cost and top of that you have to pay anywhere from $60-90 for the tutor one hour as separate fee.

April 19, 2026
Unprompted review
Superprof.com logo

Reply from Superprof.com

Hello Rashi,
We're sorry to hear that it was unclear that the Student Pass is necessary to contact tutors on the platform. This information is present at checkout and a welcome email is explained detailing the pass upon signup.
Our tutors are in charge of their own rates and you can filter your search by hourly rate. The average rate for Clarinet tutors on the site is $44/hour, however, there are many tutors offering lessons for under $10/hour.
If we can do anything further to assist you, please don't hesitate to email us at hey@superprof.com.
Best regards,
Superprof US

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