Superprof.com 

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Rated 5 out of 5 stars

I have been teaching by meeting clients on Superprof for a few years. It is a great way to find people all over the world, who are looking for a tutor with the specific knowledge they are seeking. The... See more

Rated 3 out of 5 stars

Took £39 payment as it was a subscription which wasn’t made entirely clear that it would be taken the following month, however after many emails the monies have been processed as a refund. However it... See more

Company replied

Rated 5 out of 5 stars

Superprof beats the rest. As a coach and instructor who teaches across multiple domains, Superprof.com has emerged as the best site to showcase my talents. The site assembles some among the best in... See more

Rated 5 out of 5 stars

I have started giving lessons and tutoring on Superprof recently, and I got to say that us enjoy it. The platform is easy to use, there are many different type of students, and the premium price is fa... See more

Company replied

Company details

Written by the company

Superprof US is a private tutors directory in the United States with more than 100000 private tutors, teachers and mentors registered to teach face-to-face and online. Need help? Contact us by e-mail hey@superprof.com.


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Breach of guidelines

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Rated 5 out of 5 stars

Decent Visibility

Superprof has been a great platform for me as a tutor. It has generated a small but consistent stream of students, and it’s a solid way to build tutoring business over time. Like anything, you get out what you put in—if you stay active, respond quickly, and keep your profile updated, it can definitely pay off. I’d recommend it to tutors who are willing to be persistent and engage regularly with the platform.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with this online…

Very disappointed with this online tutoring. I spend a month trying to get a tutor and evertime I schedule it was always a excuse from a tutor or no response. I never got to schedule a tutor for my Son. They always canceled.
This site is fake.
I emailed them for over two weeks to get a refund for my following month and still to this day they havent responded.
Lost of time and MONEY!!!!
DONT SPEND YOUR MONEY WITH THIS SITE!!!

March 16, 2026
Unprompted review
Superprof.com logo

Reply from Superprof.com

Hello,
We're sorry to hear that you had anything other than a positive experience. I've tried finding your account with the information provided, but have been unable to do so.
If you could reach out to us at hey@superprof.com, we'll be happy to look into your case.
Kind regards,
Superprof US

Rated 1 out of 5 stars

Bait-and-switch pricing — tutors advertised by hourly rate but hidden $49 subscription

Superprof’s website prominently advertises tutors with hourly rates everywhere — “$25/hour”, “$40/hour”, etc. The entire browsing experience is built around comparing tutors by those hourly prices, which naturally makes you believe you are paying the tutor’s rate to start lessons.
What is not made clear during browsing is that contacting a tutor actually triggers a $49 monthly “Student Pass” subscription. This requirement is not shown alongside the advertised hourly rates and only appears later in the payment process after you’ve already selected a tutor and entered payment information expecting to pay that tutor’s rate.
Because the platform heavily emphasizes tutor hourly pricing, the subscription requirement feels buried in the process. The result is a bait-and-switch pricing experience where users think they are paying the tutor’s hourly rate but are instead charged a monthly subscription to message them. I never received any tutoring services.
I contacted support immediately after seeing the charge and canceled right away, but my refund request was refused.
Designing a platform this way — highlighting hourly tutor prices while inserting a separate subscription fee later — shows a serious lack of transparency in how the service is presented to customers. Anyone considering this platform should understand how the pricing actually works before entering payment details.

February 16, 2026
Unprompted review
Superprof.com logo

Reply from Superprof.com

Hello Paul,
We're sorry that the website design isn't satisfactory for you. We try to provide the most transparent service possible. The Student Pass fee is mentioned at checkout, in our welcome email and throughout the website. We are available at hey@superprof.com should you require any additional assistance.
Best regards,
Team Superprof US

Rated 4 out of 5 stars

Superprof is a great platform

Superprof is a great platform, easy to navigate, and supported by a very responsive customer service team. Although payments can take a few days to process and the booking system can feel somewhat cumbersome when managing multiple ads or blocking availability, I still recommend the platform overall. I use it to teach communication and presentation skills to both students and professionals.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Program!

This is such a great program for those who want to learn something! I’m currently learning Thai and I look forward to my lessons every week with my Tutor! Also fairly inexpensive for one on one lessons!

March 8, 2026
Rated 1 out of 5 stars

Misleading payment process

Misleading payment process. They make you sign up for a subscription when you’re trying to book a lesson. Refused to give a refund. Borderline scam.

March 14, 2026
Superprof.com logo

Reply from Superprof.com

Hello Oliver,
We're sorry that the subscription-based nature of the platform was unclear to you. It appears that you've been able to make contact with some pretty great tutors and for that, we require that you purchase the Student Pass. The pass can be canceled at any time, once you've found the tutor(s) with whom you'd like to continue lessons, for instance. We hope you'll let us know if we can be of any further assistance and can be reached at hey@superprof.com.
Kind regards,
Superprof US

Rated 5 out of 5 stars

As a tutor

As a tutor, I am very happy using Superprof. The system makes it easy to communicate with parents of potential learners. The website is user-friendly, and I like that this allows me to work with people all over the country.

March 13, 2026
Rated 1 out of 5 stars

This is a scam based in India

This is a scam based in India. Your booked tutor will suddenly be unable to attend and the Indian substitute will provide the lesson. The money will already have been taken from you. There is nothing you can do. The lesson did not deal with the Welsh specification as I had asked.

March 13, 2026
Unprompted review
Superprof.com logo

Reply from Superprof.com

Hi Jenny,
We're sorry for your experience, but this doesn't sound congruent with our business practices. Please contact us at hey@superprof.com so that we might investigate further.
Thanks in advance,
Superprof Customer Care

Rated 5 out of 5 stars

I had a wonderful experience teaching…

I had a wonderful experience teaching through Superprof.
The platform makes it easy to connect with students who are genuinely interested in learning.

As a flamenco instructor, I appreciate how simple it is to communicate, schedule lessons, and share my passion for dance with students from different places.

Superprof provides a great space for both teachers and students to meet and grow together.

March 12, 2026
Rated 5 out of 5 stars

Superprof is great!

I had a fantastic experience with Superprof. The platform makes it incredibly easy to find qualified tutors for almost any subject. The variety of teachers, flexible scheduling, and clear communication tools make learning convenient and enjoyable. I highly recommend Superprof to anyone looking for reliable, professional tutoring.

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

We found a great basketball skills…

We found a great basketball skills coach for my daughter immediately on this app. But the app itself could use some UI upgrades. Navigation is a little confusing. It took me 20 minutes to figure out how to leave a review for the coach.

March 4, 2026

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