No complaints with Superspares other than their choice of delivery services. Two parcels dispatched on the same day and time from them, one with Aust Post, the other with Aramex. Aust Post delivered o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service very professional. I put down the wrong address sent an email and swiftly sorted out. Never had a business respond be as professional or kind and caring and helpful. Thank you.... See more
Company replied
The service is very reliable and quick delivery. They stock a good range of products which are competitively priced I have used Superspares multiple times they're always prompt at despatching the good... See more
Company replied
My dealings with Superspares have always been positive. They have a great range of products for a wide variety of vehicles. Their online platform is simple to use, listing the parts that are availa... See more
Company replied
Company details
About Superspares
Written by the company
Superspares is a trusted Australian online retailer for auto parts, accessories, and performance upgrades. Our wide range covers replacement parts, 4WD upgrades, detailing products, and vehicle protection from leading brands such as Bosch, DBA, Ryco, and Penrite.
Superspares make it simple to shop online with fast nationwide shipping and free delivery on orders $99 and above. Every purchase is backed by a 30-day return policy, giving customers peace of mind.
With clear product information, competitive pricing, and reliable service, Superspares is committed to helping drivers keep their vehicles running smoothly and looking their best.
Our promise to you
Written by the company
- Super brands at super value!
- Superspares stands by the quality of its products, all of which come with the assurance of the manufacturer's warranty. We act as the intermediary between you and the manufacturer during a claim.
Our Shipping Guarantee
How soon will I get my order?
Once your payment is confirmed, weʼll dispatch your order within 1-2 business days. Youʼll receive a tracking number by email once your order is on its way. You can also check your order status anytime via our Track Order page.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
How are shipping rates calculated?
Shipping costs are based on the size and weight of your order.However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
Contact info
159 woodpark RD, 2164, SMITHFIELD - NSW, Australia
- 1300 791 058
- sales@superspares.com.au
- superspares.com.au
Trust Superspares for Automotive Parts
4.1
Great
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service and quick processing…
Fantastic service and quick processing time.
Will definitely use superspares again and happily recommend to ALL my family and friends.
December 21, 2025
Reply from Superspares
We're happy to hear that you had a fantastic experience with our service and quick processing time. Thank you for your recommendation; we appreciate your support!
very helpful really good communication
December 2, 2025
Reply from Superspares
We're happy to hear that our communication was helpful. Thank you for your positive feedback; we appreciate it.
False representation of product as…
False representation of product as photos were very deceptive
December 17, 2025
Reply from Superspares
We appreciate you bringing this to our attention. We're sorry the photos misled you, and we'll review them to ensure accurate representation.
Reply from Superspares
We are delighted you found a great variety of products. Thank you for your positive feedback; we appreciate it!
Product is good as expected
Product is good as expected! However the delivery was so quick it made my week!
December 14, 2025
Reply from Superspares
We're happy to hear that you are satisfied with the product. It's great to know our fast delivery made your week! Thanks for your positive feedback.
Reply from Superspares
We're happy to hear that the item was easy to find! Thank you for your positive feedback; we appreciate it.
Carrier Complaint. Parcel still not received by 5th January. Very disappointing. I have had to go and buy replacement parts elsewhere.
No complaints with Superspares other than their choice of delivery services. Two parcels dispatched on the same day and time from them, one with Aust Post, the other with Aramex. Aust Post delivered on time and easily tracked. Still waiting on the parcel through Aramex a week later and their tracking has not updated since the first day. I am urgently waiting on this parcel and Aramex are not helpful. I will only reorder parts if assured Aust Post is the carrier.
December 22, 2025
Reply from Superspares
We appreciate your feedback. We're sorry to hear about the Aramex delivery issues and the tracking problems you experienced. We know it's frustrating when a delivery is delayed, especially when you need it urgently. We'll review our delivery options to improve our service. Thank you for bringing this to our attention.
Great website and easy to navigate…
Great website and easy to navigate parts arrived on time and good pricing
November 7, 2025
Reply from Superspares
We're happy to hear that you found our website easy to use and your parts arrived on time and at a good price. Thank you for your positive feedback!
Quality & service
Great customer service fast delivery and correct part to the description online . Part is fitted and ready for Christmas thankyou
December 12, 2025
Reply from Superspares
We're happy to hear that you received great customer service and fast delivery! We're so glad the part matched the description and is ready for Christmas. Thank you for your positive feedback.
Trying to sell items that don't exist. Only list what is actually in stock
Only list what is actually in stock. The item I bought on your website didn't exist. Then I had to compromise with another item two days after finding out you didn't have my original order. Then you send it on the worst freight company in Aramex Australia.
December 9, 2025
Reply from Superspares
We appreciate you bringing this to our attention. We're sorry the item wasn't in stock, causing a compromise. We'll review our inventory system to prevent this. We'll also investigate the delivery issues you experienced. Thank you for your feedback.
Reply from Superspares
We're happy to hear that you received the correct parts quickly, even with the Christmas rush. Thank you for your positive feedback!
Items listed in stock aren't
Items listed in stock aren't.
Always takes long time to ship with this company
December 19, 2025
Reply from Superspares
We appreciate you bringing this to our attention. We regret that items listed as in stock were not, and that shipping took longer than expected. We will review our processes.
I feel like it took you a long time to…
I feel like it took you a long time to advise me it couldn't be shipped to my address, I would think you should be able to tell straight away, its your business. We arranged to collect it from your warehouse that day when told, Those days then add even more days when you need to book in installation etc.
December 10, 2025
Reply from Superspares
We appreciate your feedback and apologize for the delay in advising you about the shipping limitations to your address. We are sorry for the inconvenience this caused with collection and installation arrangements. We'll review our processes to improve our response times.
Reply from Superspares
Thanks Bob!
Ordered a part for delivery
Ordered a part for delivery, nothing indicated that it couldn't be delivered only collected from Sydney. Huge waste of my time.
December 18, 2025
Reply from Superspares
We appreciate you bringing this to our attention. We're sorry to hear that the delivery information was unclear, and your time was wasted. We'll review our processes to prevent this issue from happening again.
Very efficient
Very efficient. Good communication. Fast shipping.
Good competitive pricing.
December 19, 2025
Reply from Superspares
We're happy to hear that you had a positive experience with our efficient service, communication, fast shipping, and competitive pricing. Thank you!
Not happy Not happy Not happy
Stuffed around for over a week then charged extra for parts because failure of their website giving misinformation on parts that fit was told I would be reimbursed still hasn't happened then still be given wrong parts and missing parts from my order 10 days from when I first ordered them poor website not working most of the time properly wrong parts and information given out you can not see which warehouse parts are located in before buying very slow delivery Allied Auto online website and business runs circular around superspares in how they operate I am truly disappointed with this behaviour in a business
December 10, 2025
Reply from Superspares
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the website, incorrect parts, missing items, and delays. We'll investigate the website errors and parts information to prevent this from happening again. Your feedback is valuable as we work to improve our service.
Superspares ran out of what I ordered
Superspares ran out of what I ordered, but very happy with customer service. They offered options and upgraded my order.
Thankyou
December 10, 2025
Reply from Superspares
We're glad our customer service was helpful when the product you ordered was unavailable. We appreciate your positive feedback and are thankful for your understanding.
I’m a happy returns customer as the…
I’m a happy returns customer as the service is great,the staff are helpful when a customer needs help with parts…😀
December 17, 2025
Reply from Superspares
We're happy to hear that you had a great experience with our service. It's wonderful to know our staff could assist you effectively with the parts you needed.
Quick service and delivery!
Called to ask for a recommendation for my car shocks, got a quick reply and delivery! Thanks
December 2, 2025
Reply from Superspares
We're happy to hear that you received a quick recommendation and delivery for your car shocks! We appreciate you taking the time to leave us this positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.