supertails.com Reviews 868

The paw effect Diwali gift is meant for simply cheating customers. When we order through supertail we expect some thing for pets and not gifts like lamp etc.

The free container They have given is totally damaged

Have had an amazing experience since Day 1, starting with the consultations. The service is amazing, deliveries are prompt and early. Thank you for the regular gifts - really cool, and quite sweet. My... See more

I ordered medicine for my dog from Supertails earlier, and during checkout it asked for details like my dog’s name and birthdate. I didn’t think much of it at the time—but when my dog’s birthday cam... See more

The best store to buy medicine from They send free gifts for your babies tooo ❤️🎀

I ordered bellota wet cat food on June 11th and I needed it urgently and it was showing one day delivery. It's been delayed by 5 days already and I am still waiting for it. They won't even let me can... See more

This is the first time I tried Supertails, primarily because cat food prices on Amazon, HUFT, NetMeds, and others have gone through the roof -- I am shelling out upto ₹4000 a month now. Their... See more

I ordered dog food from Supertails with an expected delivery date of 7th August, but it was only delivered on 11th August—a full four days late. There was no explanation provided for the delay, an... See more

Supertails is horrible. Thei customer service is the worst. I have placed 4 orders on Supertails, there are problems each and every time, and then getting gaslighted by the customer service guys, then... See more

I would not recommend supertails for the following reasons. 1. Pathetic customer service . Very Pathetic 2. Return/exchange policy is not honoured 3. Highly priced when compared to other pet... See more

One of the worst, harrassing service..if u dnt knw how to run your business.better stop wasting ur money on customer service,cheapest and pathetic service....I guess owner is on cloud nine by keeping... See more

SCAM site, paid a lot of extra including price shipping and platform fee etc on a medicine bcoz it said same day delivery by 10pm. Didnt even ship same day. Even after order clearly said arriving toda... See more

The login system is ABSOLUTELY PATHETIC.In my humble opinion the software team needs to be sacked or preferably shot at dawn. The app goes through the endless cycles of enter details, get OTP LOGIN... See more

AWEFUL service... PATHETIC... No Customer Centricity.... REFUND is being discussed for non delivery of order on time ... they are just sleeping on nondelivery of orders ..., POOR SERVICE ... Do NOT BU... See more

Avoid this website like the plague. The delivery experience and the customer support is horrific. In this day and age, I shouldn't be expected to repeatedly askt he customer support about the status o... See more

First of I was referred to use super tails by my office colleagues. Because of their services earlier. Now it has been pathetic. Delivery guy will ask u to come n collect your courier on the road as t... See more

Poor delivery standards and customer service. I order for some meds on 23rd/24th August and received a call from their vet to confirm the order, which was fine. after that they conveniently forgot teh... See more

They use a really bad delivery service that guarantees you don't receive the product. After that they are very difficult to get refunds from. Had to call them multiple times and finally make threa... See more

I ordered a medicinal spray from their website, and it was mentioned that they could deliver it before 10 PM on the same day. I waited the whole day and eventually called their customer care to a... See more

We have a worst experince with supertails, we booked vet visit to our house by 6:30 am by paying Rs 199 and vas schduled by 12:30. But even by 2:30 no one turned up nor got call. Even after we calli... See more

I ordered a cushion for my dog a few days ago and i didn't receive any information or confirmations afterwards. I don't know if or when the cushion is getting deliverd while i need it to fly with my... See more

I ordered Farmina dry cat food 5kg pack and it was delivered with a big hole chewed right on top. Their customer svc person Vincent is the only best thing in Supertails. He was courteous and helpful.... See more

Terrible company and terrible service. Founders did not do proper research before jumping to an online pet store startup from a meat delivery startup. This company did not identify warehousing,... See more

The order was promised for same-day delivery, but instead I was repeatedly fed blatant lies about “failed delivery attempts” because I was supposedly unreachable. No one called. No one showed up... See more

As a warning note to any pet parents wanting to buy from Supertails - DO NOT BUY FROM THEM - absolutely disgusting customer service. They have basically delivered a sack of food opened from its origin... See more

Worst platform ever!! My father ordered 2 toys for my dog. And now it shows order is delivered and we haven’t received anything!!! They have no customer support. Fully fake setup!! Order ID:... See more

The standard of Supertails has exponentially decreased in the last 3 months. It started with the wrong items being delivered to unavailability to pay from their website and today it reached a whole lo... See more

"I'm a loyal customer of SuperTail, and I've been ordering food for my dog and two cats, spending around ₹5,000-7,000 per month. I even have a cat in my village, and I order food for it too. How... See more

The product was not delivered. They have not investigated. Their call center doesn't pick up or call back.

I had high hopes when I decided to try Super Tails, especially after being disappointed with Amazon’s service. I wanted to support a pet-focused platform, so I placed an order for an entire month’s st... See more

I placed an order for a raincoat for my pet dog from SuperTails six days ago, with an expected delivery date of 2nd July. However, to my surprise, I received a call on 1st July asking me whether... See more

Item not delivered even after 7days of reaching the nearest hub. No refund, no reply from customer care as well.

Worst company I've ever used in my life Item never delivered Full of lies and deceit Amazon much better

We have been regular customer with Supertails however the last couple of experiences have been terrible. Hello, Your service has been absolutely unprofessional. I had placed an orde... See more

Extremely Disappointed with 4-Day Late Delivery My recent experience with Supertail was incredibly frustrating and unprofessional. I placed an order on 31 August, with a guaranteed delivery date of... See more

As a pet parent, this was my first experience with Supertailsand unfortunately, a very disappointing one. Based on our vet’s recommendation, we opted for hypoallergenic Royal Canin fo... See more

Worst vet service to trust on. They just show off the product line but not in service and customer satisfation. Our pet would have died if we had waites for their vet.

The free gift delivery partner till mrng he is saying only one thing cmng cmng now time is 6:11 evening where he is

I would've given zero star if I had that option. I ordered cat food a week ago and it never got delivered to me. I only got updates about me missing the delivery on doorstep. While the truth is, no... See more