Supplied Direct Reviews 53

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Stay away. Customer service is shocking. The part was incorrect and they were adamant it was correct. Picture and description different to what was actually supplied. But apparently that's my fault!... See more

Rated 5 out of 5 stars

Easy to use website, very competitive prices when comparing with others. Items arrived promptly having paid extra shipping fees. Overall great experience. Noisy Boilermate now quite once more. Tha... See more

Rated 5 out of 5 stars

Item ordered wasn’t in stock but company kindly sourced from a third party and shipped express in 2 days to far north highlands of Scotland at no additional cost. Impressive customer service. Would de... See more

Rated 4 out of 5 stars

For me it all went wrong as I had been given a part number by Gledhill but when it arrived, it turned out to be wrong. Not the fault of Supplied Direct but they were very good in handling its return... See more

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3.5

Average

TrustScore 3.5 out of 5

53 reviews

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Rated 2 out of 5 stars

Waiting in vain

I was sent an incorrect order (which, on the plus side, was sent promptly). Almost a week after returning it I have not heard anything as to the progress of the order, or whether the return was received.

May 21, 2022
Rated 5 out of 5 stars

Boiler Part

I needed a rocker switch for an old boiler which was not easy to find. Eventually found it through Supplied Direct and it was delivered in less than 24 hours. Excellent service!

April 17, 2022
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Rated 4 out of 5 stars

Good service

For me it all went wrong as I had been given a part number by Gledhill but when it arrived, it turned out to be wrong. Not the fault of Supplied Direct but they were very good in handling its return.

I was a bit disappointed in the original delivery time - I paid for express but although ordered before the cutoff time, it took two days to arrive.

August 17, 2021

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