SupplyVan.com Reviews 24

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Recently, I bought Metabo Drill Machine, BE 10 from SupplyVan , a online hardware store in UAE. It is a very good product, it has forward and reverse rotation and it also handles with non slip soft gr... See more

Rated 5 out of 5 stars

SupplyVan is customer friendly online website where you can get an excellent customer support from their team through e-mail or Whatsapp. The quality of items are good at a low price.

Rated 1 out of 5 stars

This is my first and would say last experience. After confirming my order on 5 days, today they are sending whatsapp messages to let me know the material is not available. We have PO for this material... See more

Company replied

Company details

Information provided by various external sources

Supplyvan.com is a Dubai based online tools and hardware store to buy industrial goods, MRO products, General office supplies and Tools. We offer ✔ Wholesale Price ✔ Free Shipping* ✔ 7 Days Return* ✔ COD.


Contact info

4.2

Great

TrustScore 4 out of 5

24 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great Product and Outstanding Customer Service

I purchased three Sci Traffic Cones, TC5, 1 Mtr x 5.5 Kg, Red from SupplyVan.com, and I am very pleased with the entire experience.

The customer service was excellent, with clear and professional communication throughout. I would especially like to thank Ms. Sonali for her helpful support and prompt responses.

The delivery was fast, and the quality of the cones exceeded my expectations—they are sturdy, well-made, and clearly built from high-quality materials.

Thank you, SupplyVan.com, for the smooth and professional service. I will definitely return for future purchases.

May 12, 2025
Unprompted review
Rated 3 out of 5 stars

Good but there's a downside

All is good but the the delivery schedule is quite loooong... 5 days after order placed is literally ages. I suggest to process it within 48 hours after placing the order.

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

The Joke Company called SupplyVan

Please please stay away from this company. They are a bunch of clowns, and I really don’t know how they are still in business. I ordered some light bulbs from them that they stated they had in stock, after 11 days I heard nothing from them, and then I got an email on the 12th say to say they have cancelled my order because they don’t have stock. I then proceeded to give them a 1 star review on google and guess what?? They called me to say sorry but they do have the items in stock!😂😂😂. You can imagine my response, which went along the same lines as this review “they can keep their bulbs and their joke company” I will never ever ever use them again and please warn you not to use them. They have cheaper prices than other places but this is all smoke and mirrors. You will not get your order and you will not get any communication. I hope the go out of business so the can stop scamming customers.

April 20, 2024
Unprompted review
SupplyVan.com logo

Reply from SupplyVan.com

Thank you for NOT extending your patience and understanding during the extended Eid holidays and the subsequent record downpour in Dubai. Your order was received just before the Eid holidays. When the items were out of stock, you were updated on the same. When they came back in stock after a partial supply chain opened up, you were informed of the same but you chose to focus on the negative and rush to publish a negative review which you seem so proud of. Despite the challenges faced which were beyond our control our team tried their best to fulfill your order. We will continue to support our customers and endeavor for the best customer service possible.

Rated 1 out of 5 stars

Terrible company with a very poor…

Terrible company with a very poor regard for customers. I bought a Makita jigsaw with 5 blades. They delivered 1 blade and refused to take it back or provide me with the 5 blades when i raised it.

You should avoid this company.

April 30, 2023
Unprompted review
SupplyVan.com logo

Reply from SupplyVan.com

Sorry for your experience. Can you provide an order number to investigate further what happened?

Rated 1 out of 5 stars

Material not available in Stock

Material not available in Stock. Take long time to deliver and to return. Not recommend

May 12, 2023
Unprompted review
SupplyVan.com logo

Reply from SupplyVan.com

Sorry for your experience with us. We strive to do better but fail sometimes. We will do better I assure you.

Rated 1 out of 5 stars

Don't Throw your money away

Don't Throw your money away, it's the worst company ever. They want you to guess that the product sucks, if you open the box, they don't accept the product as a return. Don't buy anything that is electric or battery powered. You will not see your money back. All of their products, are very poor quality, cheap copies from China. Horrible and poor quality, 💯 % fake copies from China. Terrible customer service 😑 😒. Worse online shopping I have experience in my life. Never ever again 😡😡

March 29, 2023
Unprompted review
SupplyVan.com logo

Reply from SupplyVan.com

We take back a product if there is an error on our part without any question. In this part of the world, no one takes the product back if it is not in resellable condition. If we cant sell it after you have opened up the box and damaged it in the process because its not what you wanted, its a loss to us and our vendors. Like you, no other customer will buy an open box item. You ordered what you ordered. We sell utility items where it's understood what you buy is what you need after checking the details and specifications. And we sell over 2000 Branded products from reputed manufactured from the biggest distributors in the region and internationally and have no control over where it is manufactured. Your phones are made in China btw.

Rated 1 out of 5 stars

they are the worst ever

they are the worst ever, poor sales ppl, they dont understand what they doing, bad organization, they just sells you lies, guys please dont ever purchase from these ppl, if you really wanna risk your money go ahead and deal with them !

April 21, 2022
Unprompted review
Rated 1 out of 5 stars

Supply van will get you BLACK LISTED

This is my first and would say last experience. After confirming my order on 5 days, today they are sending whatsapp messages to let me know the material is not available. We have PO for this material from our customer and we can't say not available after accepting the PO. Commitment rating, I would give is - ( minus ). Never to visit their website again.

September 26, 2021
Unprompted review
SupplyVan.com logo

Reply from SupplyVan.com

We are working on improving our B2B offerings to assure availability of orders and committed pricing. Do give us another opportunity.

Rated 1 out of 5 stars

Delivered Late and Didn't work

I ordered 5 new window ACs.. paid by card over 5 thousand dirhams.. they arrived a week late after I called them 3 times a day.. sometimes they say the driver had an accident.. or it was out for delivery and someone will call me but never got a call.. and when they finally arrived the ACs didn't work!!!!!! I mean what!! The reviews here were so good that I didn't see that one coming!
Never buy from them.

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great work

Great work, excellent direct support and reach, follow up, delivery as promised.

May 27, 2021
Unprompted review
Rated 5 out of 5 stars

great service & good price

SupplyVan is customer friendly online website where you can get an excellent customer support from their team through e-mail or Whatsapp. The quality of items are good at a low price.

April 25, 2021
Unprompted review
Rated 5 out of 5 stars

I received the product on time

I received the product on time. The product they delivered is genuine and quality. I like their customer service. they can assist you to add an additional order even an ordered was confirmed.

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

Good experience of support and pricing

I recommend supplyvan, as they provide the best pricing for so many products I wanted, and their pre-sales and post-sales support is really helpful for me, making us comfortable for online transactions, by different means of communication such as email, phonecall and whatsapp. Now I'm a frequent buyer from them and I am recommending them to my friends and clients also, as they are very reliable compared to others. Please try and experience yourself.

January 29, 2021
Unprompted review

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