Support Lenovo Reviews 

Horrible service. I have called them about 8 times in the past 7 months explaining the same issue again and again. Was promised i would hear back from them once they get the reply from their Backoffice (not sure that thing even exists, maybe was just used as an excuse to get rid of me). Was told it might take a week or two. 7 months later - nothing. Called again and again - same promise - nothing.
Better say you do not care directly, instead of wasting my and your time. 7 months of assuring me they would come back to me… unbelievable. Never experienced such a bad service/customer support anywhere.
Will do my best to never order from Lenovo again, neither my family will. Really a pity. They have good products. But with such attitude and (no)support - no, thanks. There are plenty of other options on the market.

Lenovo has stolen my money. 1 month dealing with them and my laptop is nowhere. I have to start a legal claim
Unbelievable how bad is their customer service

Just like David Webb, I am being led around in circles. Lenovo support are straight up lying.

I had ordered a laptop from Lenovo which was customised. I noticed it had gone on offer two days after I placed my order. My laptop hadn't started production, I hadn't been charged and still had the option to cancel the order.

I decided to contact Lenovo support via phone and ask if I could cancel the order so I could reorder it with the current offer. The guy on the phone told me not to cancel the order, but rather just take a screenshot of the offer and send it to lenovo support via email. Which I did.

My laptop arrived weeks later and still nothing from support. Since then, I have contacted Lenovo support and asked for the refund of the difference. They keep asking me to send a screenshot of my order and the offer that was available at the time. I keep sending them but they keep stating that the pdf files are not attached to the email when they quite blatantly are.

I am sick of this unprofessional attitude and lack of accountability.

I sent in a request to solve a purchase issue with details, apology came back saying some one would deal with problem, then received an email requesting same details I'd already sent, this cycle has repated six times contacting them via email, phone and social media - social media is quicker but still goes round in circles

Useless and lying to customers
The P11 Pro Gen2 tablet should already have Android 13 since Q1, they pushed it to Q2 and to Q3 after a while.
Support is only copy pasting empty responses with no clear resolution

yoga 7 keys falling off called to discuss was told they dont cover anything like that so no warrenty on their goods stay away from lenovo previos lapytop last 5 years which i stil use teh new ones are rubbish 2 months old and falling apart

I reached out to lenovo support about an issue with my battery in the hopes that it would be covered by my warranty. They later told me that issues with the battery are not something they would cover, but they did not tell me this before messing around with my computer for a few hours, updating drivers, and doing who knows what else. Now my keyboard light won't turn off, and it has turned the computer functionally useless for me. Every time I have reached out to lenovo support, they have not only not helped me, but they have made everything worse and/or created new issues. This has happened at least half a dozen times in the past. This is the last lenovo product I will ever purchase. I can't say I have ever regretted a purchase as much as this.

I bought the on-site premium
warranty for our laptop which includes accidental damage.

The power supply is not working.

They didn’t look at it or ask any questions at all - they just said power supply problems are caused by the user and so are not covered - and that was that.

Bought their premium onsite support, and Lenovo support technician did the most basic test over the phone (in fact a useless/non-test - was asked to remove all of the cables and power, then press the power key for 30 seconds.. (as if that's going to do anything with no power...) Then he told me it wasn't repairable on site and would have to be sent in. I'd already diagnosed it as a system board issue, so knew exactly which part was required, and also that it would take ~15 mins to replace (probably 10 screws total including the case !). Why advertise and sell onsite support if you don't even come and look at the issue. It appears the service providers are offering an on-site service they have no intention of honouring.

Bought a Lenovo legion. After few month of usage, latch issue. Send in for repair. 3 weeks later ask for status, no respond. Few days later send another reminder, another email from premiumsg auto reply. No status. Call the hotline for 3 consecutive days, promise to call me back to advise, no call received. Can't use my laptop for work for more than a month, no choice got to buy another laptop to use, of course not Lenovo. Surprise to see such service happen in first world country. What's the point of buying or offering competitive price or specs where at the end of the day, end up buying another laptop to use. Hopeless. Don't understand why this service centre even exists.

So far Lenovo won't fix my laptop (Thinkpad Z13).

When in a quiet environment (my home) the laptop makes a quiet but high pitch electrical buzzing noise which can be heard from across my living room (it's inaudible in a busy workplace). I'm sensitive to this type of high pitch buzz, so i've been unable to use the laptop at all while at home. The laptop came with Lenovo Premier Support, but so far they've dismissed the issue as coil whine & have effectively said 'we can't/won't fix this, you'll just have to live with it', leaving me with an unusable laptop.

I've used higher & lower power laptops, less expensive & more expensive laptops, & none of which had this issue, but Lenovo seem to not care their laptops have this defect & won't rectify this.

I'd give them 0 stars if I could. Their warranty isn't worth anything, so I will avoid in future.

Edit (19/06/2023) - The Laptop was returned to Lenovo for further inspection, & they again insist the issue is coil whine, won't do anything to fix it, & keep insisting this is to be expected (even though I've used many laptops, older/newer, more/less performance, & with no issues, only Lenovo seem to not be able to design a competent device). The laptop is being returned to me, it will be immediately sold, & i'll never buy another Lenovo product again.

I did purchase a Lenovo Yoga I7 laptop and in few months the latch broke off which is a manufacturer defect that they are aware of. after multiple calls Lenovo asked me to ship the laptop for repair. They did repair the laptop hinges however wiped out my laptop which was not necessary. all my important documents, pictures, videos, emails, and entire office 365 package/windows 11 opearting system etc. after calling multiple times from overseas call centers no one couldn't help or interested in fixing my problem. they ask me to contact Microsoft support. Microsoft want product key and recovery key etc. they washed there hands and want $49 every six month to install the program which Lenovo wiped out. when i purchased my laptop the operating system i paid and came with it. unbelievable that these greedy people don't want to listen or solve my problem.

Lenovo technician came out and made the issue worse. Initially, the issue that was being run into was an "No operating system detected" error on bootup. Technician came out, replaced the motherboard, and the computer wouldn't boot period. He came back out to replace the motherboard again. The PC was receiving power but was once again running into the "No operating system detected" error. The entire time, he complained about our lack of tools, and cursed at the computer. He sliced his finger open on his open box cutter and bled all over the floor. He didn't clean it up. He couldn't even get the case back on. He ran the BIOS check, and it came back clean. After getting the error again, he left. His name was Robert.

Sent my IdealPad 5 in for WiFi disconnects, they replaced the WiFi card with a different model. Few weeks later, same thing happening and was given instructions to send it back for repairs. Only had notebook for 4 months and already been in repair almost as long as I have used it. First time I think it was 15 days from time I sent it to the time I got notebook back. This time the estimate is about 3 weeks. This was so unacceptable I had to go out and buy another notebook to use. Decided to buy a Apple MacBook Air which I hope will be more reliable. Unfortunately this seems to be a trend with Windows notebooks of late. Even the midrange or above notebooks seem to be very reliable. The long repair status seem to indicate that a lot of notebooks are requiring service under warranty. I should not have to send a 4 moth old notebook in for the same problem twice and waste at least a month and half without a notebook.

The people are usually nice and trying to help it seems. But over I've spent hours on hold, getting hung up on, shuffled around constantly. Always asking for info and not putting it in my case.
Cherry on top, they said they ordered a windows flash drive for me 2 weeks ago, find out today they never did, didn't tell me about failure to, and then closed my case without my agreement. No apologies, no accountability at all. After 10 years this is my last lenovo

Lenovo customer service is the worst on planet earth and beyond. Inept morons fielding for someone who doesn’t want to work is their idea of customer service. Anyone I talk to repeats the same spiel and would hang up when the issue gets complicated for them, then the request for a review and rating. 0 for all of you.

Update: Still 0 star. My refund has been going on for almost a month now. Same run around, same spiel. Beware, they like to hold on to your money.

I've had a service ticket that is now over 48 hours old after upgrading and paying for their premier support (24 hours on-site). Premier support is a joke and they don't even stand by it. I haven't had any contact with them since opening my ticket. So now I have a system that's not usable nor will they support it since they don't even update, or sell it anymore, but I have a warranty for another 20 months. I've been shuffled between Premier support and post-sales to complain about the issue, but the person on the other end of the phone tells me "It's not my concern!" (exact words). You can't get escalated to a manager because they are never available no matter when you call. The bottom line is after you've bought your product Lenovo Does Not Care, you are on your own. So premier support has been a complete waste of money and is now impacting my business. Now I've got to buy another system and it won't be a Lenovo

Liars. Contractors they hire for the equipment repairs are liars too. I have a laptop with a dead motherboard. They reported a bad battery instead of admitting a failed motherboard and sent me an invoice for battery replacement which by the way is working fine. Never buying Lenovo junk again. Worst experience dealing with support people.

The website is useless, can't find a part I need or even a part number for it, Lena bot chat is useless as well as there is no option to describe your issue and it's not listed in given options. Had eventually have a call from someone based in Germany with a very strong accent that I couldn't understand, I was told to send the device for diagnostics (it's not broken! Just need to replace a cracked screen!), was told that I have to pay for postage and diagnostics! Hhrrrr . I used to deal with Huawei and Xiaomi repairs before and they are fantastic, they would send you a secure tracked giffy bag and if you are not happy with the repair quote they would send your device back free! I'm not buying any other Lenovo devices ever again!!!