It's great to be able to find a tech person when you need them. Supportwave makes that really easy. It's almost astonishing to watch their timer suggest someone will respond in 60 seconds - and it... See more
Company replied
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Excellent! Easy and simple. 5 minutes after landing on the site I was speaking with a knowledgeable helpful IT expert. It was quite a technical issue. Previously we've used freelancer sites for IT job... See more
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I felt safe using their tools to share my passwords and screen. My support person worked very quickly and found a solution much faster than I thought was possible. NerdApp is a great service and I hig... See more
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Got my laptop Lockscreen problem taken care of. Happy that my tech was able to talk me through getting screen unlocked after I forgot my password. Bonus was after we did a factory reset, my original d... See more
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Company details
Written by the company
Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.
Contact info
United States
- supportwave.com
Excellent service ! Never was so easy to get IT help!
Excellent service! Everyone can have IT Tech Support ASAP! Amazing professionals committed to customer satisfaction! The platform is easy to use and connects you directly with the professional!
February 15, 2022
Unprompted review
Reply from Supportwave
Hi Anivaldo, thank you so much for such a great review. We appreciate it. Keep well, Caitlin!
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Reply from Supportwave
Hey Clayton! Thanks so much for your support. We appreciate it. Warm regards, Caitlin
Good service
Good service = very timely nerd who picked up project and tried to solve the issue, price not bad and hourly which is why i selected this platform to use. I will probably use again in the future
February 11, 2022
Reply from Supportwave
Hi David, thanks for you feedback we appreciate it! Keep well,Caitlin
Had spent all day with various…
Had spent all day with various different tech support - Waiz was able to get to the problem and sort it efficiently.
Many thanks
February 11, 2022
Reply from Supportwave
Hi Jenifer, I’m glad we could help and Waiz was able to sort your problem out. Please can you contact us to let us know where we can improve if you have any suggestions? Thanks so much for the review! Kelvin
Reply from Supportwave
Hi Mark, thank you for your feedback. We are here whenever you need us! Keep well, Caitlin
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Excellent and fast service
Excellent and fast service. Very bright and friendly nerd...
February 9, 2022
Reply from Supportwave
Thanks for your review Mark. We appreciate it!
Adam was a pleasure to work with and…
Adam was a pleasure to work with and very knowledgeable. He solved my issue in a timely manner and I wouldn't hesitate to recommend. Thank you again, great service and platform.
February 9, 2022
Reply from Supportwave
Hi David. We are delighted Adam was able to assist you. If you favourite him on the platform, you will be able to request him directly for any future tech problems. Keep well, Caitlin
Shawn was a professional and expedited…
Shawn was a professional and expedited my repair with efficiency and professionalism !!!!
Many thanks !!!
February 9, 2022
Reply from Supportwave
Hey Chris! Thank you so much for your feedback. We will let Shawn know he did an awesome job. Keep well, Caitlin
Not as quick as I expected which caused extra fees
Not as quick as I expected which caused unexpected charges, plus extra charges from my bank for foreign transaction, but completely satisfied with result.
February 6, 2022
Reply from Supportwave
Hi David, thank you for your feedback! If you don't mind, a member of our team will be in touch shortly to find out more about the transaction fee that you incurred. Keep well, Caitlin
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Great service!
Andrew quickly and systematically resolved my issues. It was easy to communicate with him. He made me feel very comfortable during the entire process. I couldn't be happier with the value and quality of the service. I will definitely use this service again in the future.
February 3, 2022
Reply from Supportwave
Hi Brad, thank you so much for your positive review. We will be sure to let Andrew know he did a great job. We are here whenever you need help with your tech. Keep Well, Caitlin
Bryce was OUTSTANDING..
Bryce was OUTSTANDING... Zach wasn't able to continue and fix the issue, so Bryce came on. He actually called me and explained what the problem was and what needed to be done. He felt bad that he couldn't fix things, but he pointed me in the right direction.
February 1, 2022
Reply from Supportwave
Hi Bryce, thank you so much for the great review. Please let us know if we can help you further and we will get one of our most senior nerds on the case. Hoping you have a great week ahead, Kelvin.
Really easy service to use
Really easy service to use. The Nerd was ace and my problem resolved. Would use again.
January 30, 2022
Reply from Supportwave
Hi Zoe, that's great to hear! Thanks so much for taking the time to leave a great review! I will pass your feedback on to the nerd. Hoping you have a great week ahead, Kelvin.
We changed from Windows 10 to Windows11…
We changed from Windows 10 to Windows11 and it seems allot is missing
Pictures, Backgrounds, Email, addresses, etc. I would like to have Emerson help me find it if it still can be found.
January 28, 2022
Reply from Supportwave
Hi Richard, thanks for getting in touch. You can book Emerson directly from this link for a day and time that suites you:
https://www.nerdapp.com/Nerd?token=7b0873ec-da0f-4ab1-85da-8fdecd883c83
Hopefully he can try his best you help you retrieve your files!
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found the right guy
found the right guy, be picky...get great, went above and beyond will use again!!!
January 26, 2022
Reply from Supportwave
Hi Sean, thanks for the feedback! We appreciate it and are here whenever you need us. Best Regards, Caitlin
Very helpful
January 26, 2022
Reply from Supportwave
Hi George, glad we were able to assist you! Keep well, Caitlin
NerdApp was so easy to use and solved…
NerdApp was so easy to use and solved my problem between 2 digital products that were driving me crazy! My technician solved it in 12 minutes. Expertise at fair prices.
January 24, 2022
Reply from Supportwave
Hey! Thank you so much for your feedback. We were so glad we were able to assist you. Keep well, Caitlin
Excellent Delivery
Excellent! Easy and simple. 5 minutes after landing on the site I was speaking with a knowledgeable helpful IT expert. It was quite a technical issue. Previously we've used freelancer sites for IT jobs extensively for business and found them hit and miss, this is a hit. Just some constructive feedback when I went to my inbox afterwards there were about seven emails confirming things, maybe you could slim that down but it's a very small thing. Fantastic delivery.
January 21, 2022
Reply from Supportwave
Hi Mike, thank you so much for your detailed feedback, reviews like this are so important to us as we are always looking for ways that we can improve. I will pass this on to management. Keep well, Caitlin
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Nothing went wrong
Nothing went wrong. The nerd was intelligent and professional; fixed my problem; was personable,friendly. Don't know how it could have been better done.
January 18, 2022
Reply from Supportwave
Hi Paul, thank you so much for your review. We are so glad a Nerd was able to assist you. We are here whenever you need help with your tech. Keep well, Caitlin
Reply from Supportwave
Hi Jonathan, thank you for your review. We are here whenever you need help with your tech! All the best, Caitlin
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