SurePayroll Reviews 

Great payroll solution! Easy to use, has everything what I need and affordable price.

Easy to navigate and customer service is great! Vanny made setting up our account easy, and his explanations for services, payments, payroll, etc. were easy to follow. He is quick to follow-up with any issues or questions you may have. I haven't automated payroll just yet, but running payroll is simple. Highly recommend!

I love that I can set payroll and forget about it. It is so easy to use.

Olivia is awesome. She helped me set things up and handles our account

I am giving 4 stars because it is difficult to communicate with a representative once you become a client a they get the contract. I have been calling a person who is the representative that was in charge of my account, and he does not answer neither my calls nor my messages.He completely ignores my messages, and at the beginning he used to be very nice. When I finished the enrollment, the communication changed from 10 to 0. At this time I am not able no to communicate with anybody from the company. I just wanted to add an extra withholding to my payroll, and had to call a friend to help me because the company never answered my calls

Simple to use
Great customer service

SurePayroll is easy to use and makes running payroll quick and stress-free. Tac filing is straightforward, and customer service has been helpful when I needed support. Overall, a solid payroll option.

Working with Dan and Surepayroll has been a wonderful experience. Dan makes the process seamless. Great customer service and easy to use program.

Easy to use and quick response

Excellent customer support onboarding. Easy to use and set up auto payroll.

My rep is bomb

Easy to set up, edit and process

Impossible to reach customer service for anything. If there was zero stars, I would have given it. After hours on hold, even when you reach someone they still can’t help you. They make excuses that it’s the end of the month, not my problem. They are real good at selling you the service on the front end, but then there’s no help after the sale.

Very helpful guidance throughout the initiation process and very accessible whenever there are questions.

Absolutely awful. Would not recommend. Their process is buggy, and customer service unhelpful. We used them about 3 months and switched back to the previous provider. None of the payroll providers are great, but this was an absolutely awful experience all around.

Love it. We switched from Gusto.

Would not recommend this service at all unless you get them at the start of your calendar year. They filed federal tax paperwork incorrectly which required a ton of work and corrections on our end. WAY too much trouble and one of the payrolls we processed didn't "go through". Just a nightmare. 6 months and we are DONE.