Sureserve Reviews 

Professional and quick service.
Friendly engineer
Thank you Mario!

Avoid this company AT ALL COSTS!!!
Avoid this company AT ALL COSTS!!!
I'm having to post this again because after my initial review Trustpilot and Sureserve asked for more details to better understand my experience. But i didn't reply on time and they removed my review.
So i will post it again because this dreadful company is not going to get off scot free this time.

I rarely write reviews but I feel I have to do this to warn potential new customers of how dreadful this company is.
This is the SECOND time their engineers claimed to have attended for a job at my property and never turned up. The first time, the guy came to the door, did not knock and just slipped a missed appointment card through the letterbox and just walked off. Everything was caught on the security cameras.

The second time they didn’t even bother to show up and didn’t even call. On both occasions they claimed they showed up but no one was home even though I was literally home all day waiting for them.

Absolutely despicable company. I only gave them a one star rating because there is no option for zero stars.
If you like wasting your time and money then go ahead with this disgusting company. You’ll find out the hard way.

Billy
Sonny
Chris

These guys were bloody amazing can’t fault them at all ! They looked after us in every way even with little things we needed measured so we can put things back in there place after the work.
I honestly can’t thank the guys enough more than builders and joiners ! They are a credit for the company made us feel so comfy in our own home kept us informed and looked after our property floor covers and all ! Really good funny bunch of guys

One thing ….. guys please don’t quit the day job 😂😂😂 the work is amazing the singing is somewhat questionable would need a drink or 8 to compare to Elvis 😂😂😂

Gave me plenty of notice for when he was going to arrive. He worked quickly and really high quality work. Stephen Howe’s work was really tidy and has made our electricity box area much tidier for it.

Sureserve Compliance are just one of the Poor contactors who are employed by Guinness Partnership Housing Association.
Sureserve is contracted to maintain and repair Guinness Partnerships gas boilers on a yearly basis or when needed etc.

It is well known that Sureserve Compliance are renowned for failing to attend their appointments just look through their reviews on here and the Guinness Partnership Trustpilot page and you will see first hand how they provide such a poorly disorganised service, similar to what we have sadly experienced on many many occasions over the several years they have been contracted by Guinness Partnership, so it's not our first experience of being let down and lied too by Sureserve. These two examples below are part of the many failures we have experienced by Sureservre including our latest let down.

Even some of Guinness Partnerships own staff have now acknowledged to us that Sureserve cause them a large headache and offers a terrible service.

Be aware that Sureserve often have a habit of trying to blame the tenants for missed appointments when their engineer has failed to attend, or alternatively they use the parts never arrived at the suppliers line.

Thankfully when they accused us of not being at home in the past we had CCTV (so make sure you have a little CCTV camera so your able to prove there untruths like we did just keep it facing the door). It definitively proved the engineer was lying and had been no whear near our house so they are very helpful in situations like this.
Sureserve soon changed their stance when challenged on their untruth and admitted the lies because they couldn't fight against our clear evidence of failing to attend.
This latest failure to attend was on the 11th June 2026, at nearly 2pm it was clear that the Sureserve engineer wasn't going to attend as a first Am visit which had been pre arranged by Sure, so we rang Sureserve Compliances Southwest office and a young female employee then went on to claim that the parts weren't at the merchants despite them being allegedly ordered the week before so that's why he did not attend.

So when it was pointed out to the young lady that the engineer new first thing at 8am there weren't any replacement parts and that we were his first job and that he had failed to follow his job description and ignored his duty by failing to ring the office and notify them until later in the afternoon. We also noted to her that he also didn't bother to inform us with his handy mobile phone to save us from sitting and waiting thinking will he or won't he arrive.

I will note that after making a formal complaint to Sureserve we did receive a letter of apology stating what they alleged happened but only after I insisted they do so before allowing them to attempt to return and replace and service the boiler with a trustworthy engineer ( we will see on the 6th July2026 if they get it right this time).
Just be aware Sureserve Compliance use the same excuses time after time too so many residents it's like the truth is a dirty word nowadays.
My Advice to anyone is to steer away from Sureserve Compliance ltd.
Use a local gas safety engineer who will be more attentive appreciate of the work and money for his family and will provide you with a far better service than Sureserve Compliance and will more than likely attend on time and when they say they will probably of not notify you.
Avoid this shambolic multi national profit driven excuse for a heating contractor at all times and your life will be less stressful.
Maybe Guinness Partnership will do the same soon and save it's 140,000 tennants potentially having to keep going through the same lies and experiences from Sureserve Compliance.

Our smart meter installer, Owen Ward, got in contact 30 mins before arrival, as per the confirmation we were sent, this was within the timeframe we also had confirmed. He explained everything before starting, then got on with the install which was quick & tidy. Excellent, problem-free service

I spoke to Reg Davidson via FaceTime, he was pleasant and very helpful, he also helped with solving my boiler issue. I was very pleased with the service, thank you.

Stephen Howe provided an excellent service from start to finish. He was professional, friendly, and punctual, and took the time to explain everything clearly. The work was carried out efficiently, and he made sure everything was completed to a high standard before leaving. I really appreciated his helpful attitude and attention to detail. A great experience overall, and I would highly recommend both Stephen Howe and SureServe to anyone needing their services.

Hi

I would like to make a complaint on the mistreatment by your Enfield division Sure Serve company. It all started with a black plumber that came to my flat on 22/05/26. He used inappropriate language telling me I am not his slave, l found offensive as I too am black old enough to be his father. He was meant to replace my heating zone valve, but because of poor customer service by him this did not take place. Since then, the plumbers have twice called to me home outside SLA hours agreed, 0800-1300 that came at 1650 ish and another came at 1340ish outside the dates and time agreed by your customer service staff. I am unable to communicate via your staff as the communication has broken down and now communicate via L&Q. The staff are lying on their attendance report, stating NO ACCESS on several occasions and photo graphed my intercom stating they called me, but was a lie. Morgan Sindall tested my intercom and is working and I waited for the plumber inside. Please can you sort out these issues that has being going on for 32 days.

On Monday 29th June 2026 I had a gas and electric smart meter fitted by Dominic from Sureserve on behalf of Octopus Energy. His communication was great, contacting me the day before the fitting, on the morning and twice during the day to update me of his time of arrival as his previous job had overrun, When he arrived he was friendly, polite, courteous and professional. He pulled out all the stops with his service. A credit to Sureserve.

I have been without hot water for almost two weeks. I keep getting past from pillar to post saying they can't get hold of suppliers, They say they called me and it went through to voicemail this is an absolute lie. When i spoke to sureserve i was promised my number had been passed when spoke with 1st lot of engineers they had my old number, I can only assume the engineer that came back and said he called me had done so on old number, Since then i have been fobbed off. Terrible service.

Engineer Sian Highlands (hopefully we got your name right. If not, we were the customers seen at 07:30 in the N21 area) and installed a new boiler for us this morning with an apprentice; they were both brilliant! They arrived on time, and worked incredibly hard to get everything sorted for us - exemplary service. It was also very interesting seeing an apprentice get taught the ins and outs of boiler installation, too!

K jordan engineer was spot on putting new meters in

Absolutely lousy company been a joke from the start, the lies this company tell are probably on a daily basis, damaged my garden and denied it but they didn't know they were on camera, electrician just didn't turn up,with no phone calls customer support just fobs you off, and the job of 8solar panels still hasn't been connected up after 3 weeks this company must only survive on council contracts hence why we are treated like mugs your a disgrace to the working community and I do not need you to respond to this review with more of your bull....

Dev was very processional, polite and explained everything he had to do.
He called to advise he was on his way.

Smart Meter renewals ,well done Dev no problems with this Technician 10/10

Very professional company.
From start to finish.
Gerry the surveyor explained how the new installation would be carried out and what we needed to do prior to the job starting.
Garry the engineer and his fellow teammates Junior. Kenny, Chris and Wullie completed the job in 2 days then the carpet fitter returned to refit the carpets.
Faultless from start to finish.
Sureserve and their team provided a 5 star service.
Thank you
Anne Stewart
Bearsden

Engineer Dominic was so professional and polite and new exactly what he was doing and checking at every stage
Would highly recommend his work to anyone

Great experience upgrading smart meter technology. Advance communication was excellent. K Jordan the engineer was polite, friendly and very efficient, explaining exactly what he was doing and how to use the new smart meter.

Owen Ward arrived on time and did a very professional job.