Very professional company. From start to finish. Gerry the surveyor explained how the new installation would be carried out and what we needed to do prior to the job starting. Garry the eng... See more
Company replied
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Dominic installed my smart meter at my property. He was friendly and explained everything he was doing, he even took time to demonstrate safety feature with my gas hob offering reassurance to how safe... See more
Company replied
Dev came to fit a smart gas meter for octopus for my house. After being told it couldnt be done by another engineer and needed to be looked at by cadant and being ran around in circles for months, Dev... See more
Company replied
The two technicians who came and worked throughout from 8.30am until after 6pm in 32°C heat. Yes THAT day in Scotland.🥵 Moving my boiler position , loft to kitchen and installing new pipework and... See more
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Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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Chris Wemyss was polite professional…
Chris Wemyss was polite professional and informative. Appointment was on time and a phone call to say he was nearby 10 mins before.
Professional service
June 18, 2026
Unprompted review
Reply from Sureserve
Mark Robinson,
We're delighted to hear about your positive experience! We appreciate you highlighting the punctuality and professionalism of our service. Thank you for your feedback we will pass this on to Chris and his manager,
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Had great customer service today from…
Had great customer service today from Mario, informed me all about my solar panels, great information, done his job very speedy, well with a smile on his face!
Thanks again Mario!
June 18, 2026
Unprompted review
Reply from Sureserve
Jessica,
We are so glad to hear about your positive experience with our team member! We appreciate you sharing your feedback about the helpful information and speedy service. We will pass this on to Mario and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Absolutely awful experience with this…
Absolutely awful experience with this firm from not turning up on the day which was arranged, then myself chasing them up asking if the engineer is coming! Having taken the day off work with a young family 3 weeks without hot water they said he can come tomorrow! Which he did Mark his name fitted the boiler but he still couldn’t get any hot water then said you’ll going to have to get a new cylinder! To which I politely ask him to clear up all his mess and leave! I’m now trying to get my money back and they can take there boiler back and definitely goin to use a proper firm! Another tip don’t use the video call as that’s what they do to do your quote absolute garbage! Local firm all the way now
June 17, 2026
Unprompted review
Reply from Sureserve
Mark,
We sincerely apologize for the unacceptable experience you had with our service, especially the missed appointment and the ongoing hot water issue. We are truly sorry for the inconvenience and frustration this has caused you and your family. Can you please supply your full name, address, postcode and contact details an we will follow this up.
Kindest Regards
catriona.jenkins@sureserve.co.uk
Sureserve
SESUK.enquiries@sureserve.co.uk
Dev changed out my electricity and gas…
Dev changed out my electricity and gas meters on behalf of Octopus today - communication leading up to the appointment was great and Dev really took the time to explain what was being done and what comes next. He is a credit to Sureserve!
June 17, 2026
Unprompted review
Reply from Sureserve
Matt Sands,
We're so happy to hear about your positive experience! It's wonderful that our team provided such clear communication and excellent service. We truly appreciate your kind words and we will pass them on to Dev and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great communication skills
Great communication skills with Reg today. Explained everything in detail, in a calm, caring manner. Very respectful and the job was completed very well.
Great customer service skills. Definitely should be Employer of the month.
June 17, 2026
Unprompted review
Reply from Sureserve
Julie Paisley,
We're delighted to hear our team member provided great communication, explained everything clearly, and was respectful. We appreciate your positive feedback and will pass it on to Reg and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter installation
Dominic was very professional and helpful. He explained every step and guided me through my options so that when he left I felt confident
June 17, 2026
Unprompted review
Reply from Sureserve
Linda Simpson,
We are happy to hear about the professional and helpful service! We appreciate you mentioning the clear explanations and confidence. We will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Super friendly efficient service
Alex Goddard ID 17772 called me the day before and told me what to expect. He called the morning of the appointment and told me what time to expect him. He arrived introduced himself and went about the work quickly and efficiently. He was super friendly and was very helpful.
June 17, 2026
Unprompted review
Reply from Sureserve
Ed R,
We appreciate you sharing your positive experience. We're happy to hear about the clear communication and efficient work. We're glad the service was friendly and helpful. We will ass this on to Alex and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Very polite and helpful man
Very polite and helpful man, Steven explained everything to me
June 17, 2026
Unprompted review
Reply from Sureserve
Helen Irving,
We're glad you enjoyed your experience. We appreciate your positive feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great service
I’d like to thank James Forde for installing my new smart meters. Very professional, friendly and explained everything. Would definitely recommend.
June 17, 2026
Unprompted review
Reply from Sureserve
Karen W,
We're happy to hear our engineer was professional, friendly, and explained everything. We appreciate your positive feedback and recommendation and we will pass this on to the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I can’t thank Stephen Howe enough he…
I can’t thank Stephen Howe enough he was very informative took care of my property and advised how the smart meter works a great representative of the company
June 16, 2026
Unprompted review
Reply from Sureserve
Ilain Marshall,
We're delighted to hear our engineer was informative, took care of your property, and explained the smart meter's operation. We appreciate your positive feedback! We will pass this on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Derek was excellent
Derek was excellent - fast, friendly and efficient
June 16, 2026
Unprompted review
Reply from Sureserve
Roslyn Boath,
We're happy you found our service fast, friendly, and efficient. Thank you for your feedback, we will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Proffessional
Brilliant 👏
Stephen was class in all aspects of his work.
June 15, 2026
Unprompted review
Reply from Sureserve
steven johnston,
We're so glad you enjoyed your experience with us. Thank you for your kind words!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Milon come to mine to fix my boiler and…
Milon come to mine to fix my boiler and fixed it within the same day!
Very helpful!
Amazing worker! With a very good understanding! Thank you again for your amazing work!!
Ox10
June 15, 2026
Unprompted review
Reply from Sureserve
Chantelle Isle,
We're so pleased to hear our engineer provided such prompt and effective service for your boiler. Thank you for sharing your positive feedback! We will pass this on to Milon and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Nik Sithole was an absolute legend
Nik was a total gent! Went above and beyond, not just swapping our electric meter but actually re-wiring every connection in our cupboard from scratch.
June 15, 2026
Unprompted review
Reply from Sureserve
Kane Vardy-Mason,
We're so glad to hear about your positive experience! It's wonderful to know our team went above and beyond. Thank you for your kind words. We will pass this on to Nik and his manager/
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer Stephen Howe did very well
Engineer Stephen Howe did very well. Even putting up with my dog barking. Explained everything to me
June 15, 2026
Unprompted review
Reply from Sureserve
Marie,
We're so glad to hear our engineer provided excellent service and explained everything clearly. Thank you for sharing your positive experience! We will pass this on to Stephen Howe and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Our engineer
Our engineer. Chris Weymis was excellent. He explained everything he did and worked very efficiently.
June 12, 2026
Unprompted review
Reply from Sureserve
PAMELA FARNIE,
We're happy to hear our engineer was excellent, explained everything, and worked efficiently. We appreciate your feedback and will pass this on to Chris and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Absolutely awful after service and customer support
Absolutely awful after service. Had heat source pumps and heating system fitted after two weeks developed and pressure leak had to turn off the system (their advice). 2 weeks no hot water or heating. Repairs appointments cancelled or changed. Customer service very uncooperative to help.
June 12, 2026
Unprompted review
Reply from Sureserve
MR ANTHONY THORNTON,
We are truly sorry to hear about the ongoing issues with your heating system and the inconvenience of no hot water. Can you please supply your full name, address, postcode and contact details and we will investigate the cancelled appointments and uncooperative customer service.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Extremely polite and considerate
Extremely polite and considerate. Answered all my questions clearly and made sure that I understood everything. Capable and reassuring. Did the work quickly and cleanly. Very impressed with him.
June 12, 2026
Unprompted review
Reply from Sureserve
Di Bulmer,
We're delighted to hear our team member was polite, considerate, and clearly answered all your questions. We appreciate the quick and clean work. Thank you for your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Sureserve is the pits! Avoid like the plague
God-awful company. Would love to give no stars if I could!
I have been waiting 9 months for a new wireless thermostat. When they book an appointment with you, the vast majority of the time they do not turn up! You are left waiting at home all day. No text. No phone call.
Over those 9 months, after endless chasing, I have had 3 different home visits from engineers and they still can’t get it right, so I’m still waiting for the thermostat.
Dreadful to communicate with as you get passed about and no one answers honestly .
Was told on one of my booked visits the engineers van had broken down so they cancelled my appointment last minute. Then, 50mins later the engineer turned up. I asked I thought your van had broken down and he said no my van is fine so I guess lying to their customers is what they do too and is all part of the service!
Sureserve is the worst company I have ever had the displeasure of dealing with!
June 2, 2026
Unprompted review
Reply from Sureserve
Alex,
We are truly sorry to hear about the significant issues you've experienced over the past nine months regarding your thermostat and appointments. We understand your frustration with the repeated missed visits and communication difficulties. We are taking your feedback seriously and will investigate these matters thoroughly to improve our service. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I highly recommend Shaun
I highly recommend Shaun. A fantastic joiner. Trustworthy, communicative, reliable and very capable.
June 12, 2026
Unprompted review
Reply from Sureserve
R - Irvine Ayrshire,
We're so pleased to hear you had such a positive experience. We appreciate your kind words and recommendation.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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