Surex's online portal was very easy to use and is definitely industry leading. I was contacted immediately by an Alberta-based advisor (Frank) who was amazing to work with the whole way through. Other... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ive been with surex for almost 2 years and I have to say my insurance broker Jessica Baracetti" has been the most amazing person I could have ever dealt with! She is professional,efficient, quick and... See more
Company replied
Awesome experience! I made an initial inquiry regarding online Auto & home insurance quotes and was lucky enough to connect with Erich R. Through out the 2-3 week process he made himself available... See more
Company replied
I dealt with Jennifer De Paola and she was upfront and honest. She walked me through the entire process and what to expect. She explained all the options and answered all (and there were many) questio... See more
Company replied
Company details
- Auto Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Broker
About Surex.com
Written by the company
We are an online Insurance Marketplace™, we have over 10 of Canada's Top Insurance Providers all working with us to help you find the best coverage at the best rate. No generic call centers, just good advice when you need it. A place to Compare, Shop, and Buy all online and with a trusted Insurance Advisor there to help at any time.
Start a quote today!
Get an Auto Insurance Quote
Find Home Insurance
Surex Insurance - We are Canada's Top Insurance Marketplace. We help you shop, compare and buy insurance all online.
Written by the company
- Compare, Shop and Buy all Online! We believe more choices = more savings!
- We have over 5000 reviews with an average rating of 4.9! All these great reviews can't be wrong. We work with you to find the best coverage at the best rates.
Surex - Canada's #1 Insurance Marketplace
We work with over 10 of Canada's Top Insurance Carriers to save You Time and Money! Also we pair you with a Dedicated Insurance Advisor who is your go to person every time you need something!
No extra fees to work with us, we keep things simple, work on your time, and save you money.
Contact info
130 South Centre Street, T0K 1J0, Magrath, Canada
- 8552426612
- reviews@surex.com
- surex.com
4.5
Excellent
8K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jolie made the transition to a new car…
Jolie made the transition to a new car insurance easy.
My car insurance needs were met with ease,
December 15, 2025
Reply from Surex.com
We're happy to hear that the car insurance transition was easy and your needs were met. Thank you for sharing your positive experience with us!
Always get response on timely manner
Always get response on timely manner, also answer all queries as well as best customer care services.
CAA offer best Auto and Residential insurance rate in the market.
November 27, 2025
Reply from Surex.com
We're happy to hear that you consistently receive timely responses and that our team addresses all your questions. We appreciate your feedback!
Jason Peterson & Staff are excellent
My advisor Jason Peterson and his staff are amazing. Anytime I've needed something they get back to me within minutes.
December 19, 2025
Unprompted review
Reply from Surex.com
We're happy to hear that you had such a positive experience! It's great to know our team's responsiveness has been helpful to you. Thank you for your feedback.
My first experience in Canada…
This was my first experience in Canada using an insurance broker, and I was introduced to Surex through Primerica. The process was clear and well organized, with most of the communication handled through phone calls and email.
I had a positive experience working with Erich Rother, who explained the insurance options clearly, answered my questions patiently, and followed up by email when needed. As a first-time car owner and first-time insured driver in Canada, this guidance was very helpful. Now, my policy has been active for about one month so far.
November 13, 2025
Unprompted review
Reply from Surex.com
We're happy to hear that your first insurance experience in Canada was well-organized and clear. It's great to know that the guidance provided was helpful as a first-time car owner. Thank you for sharing your positive experience!
i think i pay to much for car…
i think i pay to much for car insurance, especially when i have a drivers training certificate
December 15, 2025
Reply from Surex.com
Thank you, Jermaine, for sharing your review. While many factors influence insurance pricing, completing driver training can often help reduce costs. Unfortunately, Surex does not control insurance rates, but we’re happy to review your options at renewal to see if better rates are available. Please let us know if you’d like your advisor to reach out. Thank you again!
Great and fast service.
December 15, 2025
Reply from Surex.com
Thank you for your positive feedback; we appreciate it.
Erich was the best!
- I started shopping around and connected with Erich. I replied on email saying I wasn’t prepared to move forward with the vehicle. He was still very professional and very helpful. Suggested I reach out if I changed my mind. His response time is unmatched! His first impression really is what convinced me to consider him first when I did decide on a vehicle. He took care to answer all of my questions and was clear on the information he needed from me to build the quote. I Would 110% suggest him to anyone looking for insurance. He helped me get insurance very efficiently and was so helpful !
December 17, 2025
Unprompted review
Reply from Surex.com
Thank you for sharing such a great experience! We’re so glad Erich’s professionalism, quick responses, and clear communication made such a strong impression. It’s wonderful to hear he supported you every step of the way and helped make the process efficient and stress-free. We truly appreciate your recommendation!
The agent
The agent, Mr. Erich Rother was very helpful. He replies to my queries in a timely manner.
December 13, 2025
Unprompted review
Reply from Surex.com
We're happy to hear that Erich was helpful and responsive to your questions. We appreciate your positive feedback!
Transition to another institution went…
Transition to another institution went well. The current broker that is now handling my car insurance did not have a hard time with the transfer, it was a smooth one.
December 15, 2025
Reply from Surex.com
We're happy to hear that your insurance transition was smooth. Thank you for sharing your experience; we appreciate your positive feedback and your time.
Great people!
Great people, willing to work with you, after that its just forget, and they do their job, month after month.
December 15, 2025
Reply from Surex.com
We're glad you enjoyed your experience and that our team was helpful! We appreciate your feedback and are thankful for your review.
Reply from Surex.com
Thank you for your 5-star rating!
My experience in communication
My experience in communication and requesting information was very positive
December 14, 2025
Reply from Surex.com
We're happy to hear that your communication and information request experience was positive. Thank you for sharing your feedback with us!
Surex's services are very excellent
Surex's services are very excellent. The management and staff, general insurance advisors are always communicating and found solutions when there are inconveniences occurring.
I will gladly recommend SUREX to friend and families, and to whomever I met who needs house and automobile insurance coverage.
Elsie Manriquez
Long time client
December 15, 2025
Reply from Surex.com
We appreciate your kind words! We're happy to hear that our team has consistently provided excellent service and effective solutions for you. Thank you for recommending us to your friends and family!
I have the best broker I’ve ever met
I have the best broker I’ve ever met.
Kathy Dang. She’s very attentive to my needs.
December 14, 2025
Reply from Surex.com
We're happy to hear that you had such a wonderful experience. We appreciate you sharing your positive feedback with us.
Reply from Surex.com
We appreciate your kind words! We're glad our staff could accommodate you and provide great service.
Our broker Erich Rother has been…
Our broker Erich Rother has been professional and understanding and very helpful from finding us the right home insurance to bundling our home and auto together just recently.
December 15, 2025
Reply from Surex.com
We're happy to hear that Erich was helpful in finding the right home insurance and bundling your policies. We appreciate your positive feedback!
The person I dealt with was very…
The person I dealt with was very friendly and knowledgeable.
December 15, 2025
Reply from Surex.com
We appreciate your positive feedback and thank you for sharing.
Quick to answer my questions
Quick to answer my questions. Very reasonable.
November 3, 2025
Unprompted review
Reply from Surex.com
We're happy to hear that our answers and prices were helpful to you. Thank you for your feedback!
You guys are too manipulative
You guys are too manipulative, especially with house insurance.
December 15, 2025
Reply from Surex.com
Hello Hervege,
Thank you for your review. We asked your Advisor to reach out, and it sounds like you’re currently working through an insurance claim. While we don’t handle claims directly, we can advocate on your behalf with your insurance company to help move things along.
Additionally, your Advisor can provide a requote to see if there’s another insurance company that may better fit your needs.
I cant get any new quotes for better…
I cant get any new quotes for better rates. Its been over a month wait with nothing.
December 15, 2025
Reply from Surex.com
Hello,
We’re truly sorry to hear that you’ve been waiting for over a month. I’ll contact your Advisor right away and ask them to reach out to you as soon as possible. Thank you for bringing this to our attention—we appreciate your patience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.