Surex.com Reviews 7,887

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting that agents go above and beyond to assist with various needs. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth, stress-free process of setting up insurance. However, some customers also noted issues with pricing, mentioning unexpected increases or quotes that were not honored without bundling additional services. A few other people felt that the service had declined over time, experiencing slow responses or delays in receiving quotes, which led to dissatisfaction.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, frequently highlighting the quick, reliable, and friendly... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the helpfulness and attentiveness of... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express satisfaction with... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the prompt and timely responses... See more

Based on these reviews

Rated 5 out of 5 stars

Surex's online portal was very easy to use and is definitely industry leading. I was contacted immediately by an Alberta-based advisor (Frank) who was amazing to work with the whole way through. Other... See more

Company replied

Rated 5 out of 5 stars

Ive been with surex for almost 2 years and I have to say my insurance broker Jessica Baracetti" has been the most amazing person I could have ever dealt with! She is professional,efficient, quick and... See more

Company replied

Rated 5 out of 5 stars

Awesome experience! I made an initial inquiry regarding online Auto & home insurance quotes and was lucky enough to connect with Erich R. Through out the 2-3 week process he made himself available... See more

Company replied

Rated 5 out of 5 stars

I dealt with Jennifer De Paola and she was upfront and honest. She walked me through the entire process and what to expect. She explained all the options and answered all (and there were many) questio... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Home Insurance Agency
  5. Insurance Broker

About Surex.com

Written by the company

We are an online Insurance Marketplace™, we have over 10 of Canada's Top Insurance Providers all working with us to help you find the best coverage at the best rate. No generic call centers, just good advice when you need it. A place to Compare, Shop, and Buy all online and with a trusted Insurance Advisor there to help at any time.
Start a quote today!
Get an Auto Insurance Quote
Find Home Insurance

Surex Insurance - We are Canada's Top Insurance Marketplace. We help you shop, compare and buy insurance all online.

Written by the company

Compare, Shop and Buy all Online! We believe more choices = more savings!
We have over 5000 reviews with an average rating of 4.9! All these great reviews can't be wrong. We work with you to find the best coverage at the best rates.

Surex - Canada's #1 Insurance Marketplace

We work with over 10 of Canada's Top Insurance Carriers to save You Time and Money! Also we pair you with a Dedicated Insurance Advisor who is your go to person every time you need something!

We work with over 10 of Canada's Top Insurance Carriers to save You Time and Money! Also we pair you with a Dedicated Insurance Advisor who is your go to person every time you need something!
No extra fees to work with us, we keep things simple, work on your time, and save you money.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 5 out of 5 stars

Just a huge thank you to Jessica for…

Just a huge thank you to Jessica Baracetti for helping us getting insurance for my daughter. Jessica was really helpful and patient with all my emails and phone calls to get my daughter her freedom 👍
Thank you Jessica again for all your help it meant alot to both of us 😊

March 24, 2026
Unprompted review
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Reply from Surex.com

Thank you! We’re so happy Jessica could help your daughter get set up—your feedback means a lot!

Rated 5 out of 5 stars

Thank You Patti!

Patti was fast, helpful and to the point. Thank you so much!

March 25, 2026
Unprompted review
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Reply from Surex.com

We're happy to hear that Patti provided you with prompt and helpful service. Thank you so much for your feedback!

Rated 5 out of 5 stars

Preetpal Bedi really eased my mind in…

Preetpal Bedi really eased my mind in relation to my auto insurance renewal. He completed my complex form and submitted everything for me.

March 24, 2026
Unprompted review
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Reply from Surex.com

We're happy to hear about your positive experience! It's great to know we could assist with your auto insurance renewal and simplify the process. Thanks for your feedback.

Rated 5 out of 5 stars

Best service provided

Jessica has been amazing in helping me find the best car insurance! She has gotten me every discount she can find and truly seems to care for her customers. I appreciate her hard work in helping me with a reasonable price and I’m grateful.

March 23, 2026
Unprompted review
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Reply from Surex.com

We're happy to hear that you had such a positive experience! It's great to know that Jessica was able to find the best options for you. Thank you for your feedback!

Rated 5 out of 5 stars

Jessica Baracetti has been an amazing…

Jessica Baracetti has been an amazing broker over the last while. She answers my emails quickly and can always count on her when I need her!! Highly recommend her!!

March 19, 2026
Unprompted review
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Reply from Surex.com

Thank you for your kind words! We’re so glad to hear Jessica has been such a reliable and responsive support for you. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Devin M J

The experience with process has been very positive for my family

March 19, 2026
Unprompted review
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Reply from Surex.com

Thank you for your feedback and 5-star review!

Rated 5 out of 5 stars

Manjinder Singh was amazing help

Manjinder Singh was amazing help ! First time business owner. He took his time, was polite and professional. Got me the best quote for my insurance! Highly reccomended to anybody looking for insurance.

March 19, 2026
Unprompted review
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Reply from Surex.com

We're happy to hear that you had a positive experience! It's great to know that Manjinder was helpful, polite, and professional in assisting you with your insurance needs. Thanks for your recommendation!

Rated 5 out of 5 stars

Manjinder Singh is a great pleasure to…

Manjinder Singh is a great pleasure to work with ! Very knowledgeable and professional throughout the entire process ! Worked fast and explained everything to me in detail. Would recommend anyone to work with him as this was the great experience from start to finish.

March 18, 2026
Unprompted review
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Reply from Surex.com

We're happy to hear that you had such a great experience with Manjinder! It's wonderful to know that the process was smooth, fast, and informative for you. We appreciate your recommendation!

Rated 5 out of 5 stars

Devon was amazing great broker he…

Devon was amazing great broker he helped me right away 5 stars thk u so much I was in such a panic and he calmed me down right away and put me at ease thks again u are the best

March 17, 2026
Unprompted review
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Reply from Surex.com

We're so happy to hear that Devin's assistance helped ease your worries! Thank you for sharing your positive experience; we appreciate your feedback and are grateful for your kind words.

Rated 5 out of 5 stars

Mr. Devin Jeffrey

I had a wonderful experience with Mr. Devin Jeffrey! I had several insurance needs and Mr. Jeffrey helped me with everything. Devin was dedicated and informative. He took the time to explain everything to me through out the entire process. And he saved me a considerable chunk of money compared to what my previous insurance company was charging me. Top shelf service Devin! Keep up the great work. I hope I can refer all my clients directly to you!!!!

March 9, 2026
Unprompted review
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Reply from Surex.com

Thank you for your amazing review! We’re so glad to hear Devin provided such dedicated, informative support and helped you save money along the way. It’s great to know you felt well taken care of throughout the process. We truly appreciate your kind words and your willingness to refer others—it means a lot to us!

Rated 5 out of 5 stars

Very clear

Very clear, kind and helpful!

March 16, 2026
Unprompted review
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Reply from Surex.com

We're so happy to hear that we were able to provide such a positive and helpful experience for you!

Rated 5 out of 5 stars

Great experience

Great experience. Shout out to Erich Rother who was an extremely helpful advisor throughout my application process!

March 12, 2026
Unprompted review
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Reply from Surex.com

Thank you for the great feedback! We’re so glad Erich was able to support you throughout the application process. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Erich provided exceptional support…

Erich provided exceptional support throughout my insurance process. He explained everything clearly, made sure I understood my options, and guided me step‑by‑step with patience and professionalism. I felt genuinely supported, and he made what could have been a stressful experience feel simple and manageable. His communication, knowledge, and attention to detail really stood out. Overall, Erich is doing an excellent job and delivers the kind of service that builds trust and confidence.

March 11, 2026
Unprompted review
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Reply from Surex.com

Thank you for your thoughtful feedback! We’re delighted to hear Erich provided such clear guidance and supportive service throughout your insurance process. It’s great to know his communication, professionalism, and attention to detail helped make the experience simple and stress-free. We truly appreciate your trust in Surex.

Rated 5 out of 5 stars

Fabulous advisor at Surex!

Patti Gustafson is my advisor. She is very knowledgeable and friendly. She got me the best price and was so quick to get everything finalized so I can start driving my new car right away. Customer Service and communication is top notch! I would highly recommend her and Surex to anyone.

March 10, 2026
Unprompted review
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Reply from Surex.com

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding Patti's knowledge, friendliness, and efficiency in securing the best price for you. Thank you for recommending us!

Rated 5 out of 5 stars

My customer service rep Jennifer…

My customer service rep Jennifer DePaola was amazing. I had an excellent experience and wanted to take a moment to recognize the outstanding customer service I received. From the moment I reached out, the she was professional, friendly, and genuinely focused on helping me.

She took the time to listen to my questions, explained everything clearly, and made sure I felt comfortable with the entire process. It’s rare these days to find a company that combines efficiency with such a personal and attentive approach.

What stood out the most was her willingness to go the extra mile to make sure everything was handled properly. The level of care and attention to detail really made a difference and left a lasting impression.

Overall, I’m extremely satisfied with the experience and would highly recommend them to anyone looking for reliable service and a team that truly values their customers. Thank you for the fantastic support!

January 29, 2026
Unprompted review
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Reply from Surex.com

Thank you for your kind and detailed review! We’re delighted to hear Jennifer provided such attentive, professional support and made the entire process clear and comfortable for you. We truly appreciate your recommendation and your trust in Surex.

Rated 5 out of 5 stars

Prompt Quotes and Honesty

I dealt with Jennifer De Paola and she was upfront and honest. She walked me through the entire process and what to expect. She explained all the options and answered all (and there were many) questions about the pros and cons about the optional jnsurance coverages. She even contacted me with updates on a policy adjustment before I received it in the mail. She broke down the initial larger payment, due to the time of year my switch was taking over (Jan 5/26) She was able to save me $800 a year between home and car!!

December 15, 2025
Unprompted review
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Reply from Surex.com

Thank you for your thoughtful review! We’re so glad Jennifer provided clear guidance, honest advice, and kept you informed throughout the process. It’s great to hear she was able to help you understand your options and save you money on your home and auto insurance.

Rated 5 out of 5 stars

Phenomenal staff

Ashley made the process super easy to move forward after find a great quote for my auto and tenant insurance! You’re doing a great job Ashley!!

March 4, 2026
Unprompted review
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Reply from Surex.com

We're happy to hear that the process of finding a great quote for your auto and tenant insurance was super easy. We appreciate your positive feedback and are glad you had a great experience!

Rated 5 out of 5 stars

Good experience with anchal for last 4…

Good experience with anchal for last 4 years. Thanks for your suggestions and better deals!

February 28, 2026
Unprompted review
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Reply from Surex.com

We're happy to hear that you've had good experiences over the last four years with Anchal. Thank you for your kind words and appreciation!

Rated 5 out of 5 stars

Anchal at Surex is the best

I highly recommend Anchal as an insurance broker. She is extremely professional, knowledgeable, and reliable. What truly sets her apart is that she is always available and genuinely cares about the people she works with.
She takes the time to understand individual needs, explains everything clearly, and makes sure you feel confident in your decisions. With Anchal, you never feel like just another client — you feel supported and well advised.
It is rare to find someone so dedicated, responsive, and truly committed to helping others.

February 25, 2026
Unprompted review
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Reply from Surex.com

Thank you for your thoughtful and detailed feedback. It's wonderful to hear that you felt supported and well-advised. We're happy that Anchal's knowledge and dedication made you feel confident and valued. Thank you for your recommendation!

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