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Astonishing. Called for assistance since I hadn't gotten a response requesting a return authorization on their website. The person was incredibly rude - kept saying how everyone else likes the cap, and I must be doing something wrong on their website, then literally said "congratulations" when I verified the email address that he said I could respond to. I have never experienced such rude "customer service"
Horrible service. Rude emails. Never shop at this place. They have no idea how to properly run A customer service business. They blame the partners that they choose to deliver their product. My parcel is stuck in LA for 3 weeks. If they cared about there customers they would use a different carrier.
Reply from Surgicalcaps
DR. Christopher Bearden Camel, Indiana
THE UNITED STATES POSTAL SERVICE processes and delivers 472.1 million mail pieces each day. USPS thanks you for your true healthcare compassion during Covid-19. USPS workers are OVERWHELMED by the volume of packages, SICK and DEAD.
August 17, 2020, 4:30 pm Delivered, In/At Mailbox
CARMEL, IN 46032 Your item was delivered in or at the mailbox at 4:30 pm on August 17, 2020
August 16, 2020, 1:53 pm
Arrived at USPS Regional Destination Facility
INDIANAPOLIS IN DISTRIBUTION CENTER ANNEX
August 3, 2020
In Transit to Next Facility
July 30, 2020, 2:53 pm
Departed USPS Regional Origin Facility
LOS ANGELES CA DISTRIBUTION CENTER
I sent an email inquiring about my order that I did 19 days ago and the reason for delay. I’m an ER Nurse in downtown Toronto. This was their answer:
-There is no delay. We shipped your order on time. We don't deliver the mail. The mail is enroute as per the tracking.You have the emails read and review them carefully.
ESTIMATED DELIVERY TIMES. In the USA there is a pandemic in Canada there is NO PANDEMIC, congrats. Delivery is by the CPS - CANADA POSTAL SERVICE.
Thanks!
It's called a PANDEMIC. Review your SHIPPING EMAIL all information is disclosed.
NO TRACKING OUTSIDE USA.
DELAYS ARE NORMAL. NOW.
CONTACT the CPS - CANADA POSTAL SERVICE, CANADA GOVERNMENT they can explain what is going with CANADA'S MAIL POSTAL SYSTEMS.
Reply from Surgicalcaps
READ and REVIEW: CANADA POSTAL SERVICE PROBLEMS: Customers should anticipate delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes. Please track your item. Our call centres have no further information. REVIEW
https://www.canadapost.ca ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED.
Parcel delays to continue as Canada Post delivers at record levels
OTTAWA – Canadians should anticipate parcel delays for the foreseeable future, even as Canada Post delivers at record levels. As Canadians continue to ramp up and diversify their online shopping, Canada Post is responding to unprecedented parcel volumes while maintaining important physical distancing measures in all our facilities. Processing record parcel volumes in plants that were never designed to keep people two metres apart takes more time.
Record parcel volumes and bulky items
Canada Post is delivering in record numbers and also handling a wider variety of items. With parcel deliveries growing at a record pace from April to May, Canada Post hit an all-time, one-day record on Tuesday, May 19 with 2.1 million parcels delivered to Canadians. That’s roughly three times the norm for this time of year. It’s not just the volumes that are causing challenges, the number of larger household items, like mini-fridges, patio furniture and barbecues coming through our network have also increased. These bulky items often require a two-person lift which creates additional safety challenges and delays.
Reply from Surgicalcaps
POLICIES ARE CLEARLY POST AT CHECKOUT.
3/1/2020 : SORRY NO RETURNS, NO EXCHANGES UNTIL FURTHER NOTICE AS PER THE CURRENT RECOMMENDATION of the CDC, Centers for Disease Control and Prevention and World Health Organization (WHO), DURING THIS WORLDWIDE HEALTH CRISIS.
Thanks infect us with COVAD 19
If I could give 0 stars I would customer service for this company is a total nightmare. They do not care about the needs of their consumers they arw not a US based company. I ordered caps for staff caring for Covid 19 patients and the bad attitude related to me and the lack of concern for my problem was horrible. BUYERS BEWARE
Reply from Surgicalcaps
This is a 100% FAKE FRAUDULENT REVIEW. USA MADE - Los Angeles, California. BEWARE OF FAKE REVIEWS, TRUST PILOT IS FULL OF THIS GARBAGE. THE 5000+ 5 STAR A+ REVIEWS NOT ON TRUST-LESS PILOT.
Terrible customer service after I asked why the package was not delivered within the time lapse that was supposed to.
I did not get the opportunity to see the caps yet, since the package has been for 30 days somewhere between Madrid and Barcelona. They keep saying that the package is in transit when it is obviously lost...
The prime components of being successful are these: promptness, dependability, good service and quality productss. Surgical Caps has exceeded these qualities consistently. I highly recommend them.
I bought some items from UK two months ago. I have not taken them yet. There is a shipping problem but i can not do any claim in UK. According to USPS rules online inquiries can only be initiated by the U.S. Sender. But they dont care. They did not do anything.
Went to website found what i wanted with ease. Very easy to understand. Got my product in a few days and was satisfied with it. The surgical cap i ordered was the perfect gift for my coworker. Will recommend this site to my friends.
Fast shipment, even overseas. Good quality, washing and drying on high temperature is no problem. Also very nice with a personal thank you on the packing slip.
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