Surprisecake Reviews 

I ordered 11 days in advance, spent 125 bucks on a 5 dollar cake that was still 3 days late for her birthday . Emails and phone calls went nowhere. Ruined the surprise all together. Over promise and under deliver Over-promise and under-deliver then ghost your customers is a once and done learned lesson.

In case anyone looks at these reviews and wonders if Surprise Cake has improved… they absolutely have not. Wishing so much that I’d read these before ordering. Weeks in advance, I ordered a birthday cake for my out-of-state son (another person did the same thing in an earlier review). Up until the day the cake was to be delivered, everything looked fine. Day of delivery, the shipping advice suddenly says it’ll be FIVE DAYS LATE. Before you ask, do systemwide problems (ie weather, labor issues) with the shipper, and no specific problems delivering to my son’s address. Emailed customer service SIX TIMES in three days starting on Friday morning, so within their stated customer service business hours. I’ve received no reply. The cake may or may not arrive sometime next week. I’ll update with whatever condition it’s in if it shows at all. I’ve filed an appeal with my credit card company because even if it shows up and even if it’s edible, I paid $103 for the surprise and timing, not for a cake and candy arriving waaay too late. I’ll never again order from them and won’t trust any new company in the future without first checking Trust Pilot.

The Surprise is that your cake will not be delivered on the date of your Surprise Cake delivery!!! I ordered a special cake to surprise our daughter on her birthday to be delivered on a specific day. The total order was over $90 and the cake was delivered 2 days early, on a Saturday when she was out of town. Customer Service response was I hope you understand we can't control the shipping and we thank you for your business with a Happy Face. I am not wearing a happy face. The surprise was ruined. She lives 2000 miles away and I had to tell her of the "surprise", get her neighbor to take it off her porch, etc.... Not at all what I had envisioned. VERY VERY DISAPPOINTED and I see that I am not alone. DO BETTER, "Surprise" cake company. Totally unacceptable.

I am extremely disappointed with my experience with Surprise Cake. I placed an order expecting to receive the product as advertised, but unfortunately, the experience did not meet those expectations.

The biggest issue was the way my concerns were handled after there was a problem with my order. I made several attempts to resolve the situation and felt that I had to repeatedly follow up just to get assistance. As a customer, I should not have to continuously chase a company for a resolution when I have already paid for a product or service.

What was supposed to be a fun and memorable surprise instead became frustrating and time-consuming. Customer service and communication are especially important when a company sells products intended for special occasions.

Based on my experience, I would not recommend Surprise Cake. I hope the company improves its customer service, communication, and process for resolving problems when customers do not receive what they paid for.

Never order a cake from them. I have no words. I ordered a birthday cake for my son in Texas and paid almost 92 dollars for it. Instead, the cake was delivered to Naples Fl for my home, not to my son, and it was delivered one day early. This completely ruined my gift and the birthday surprise. I paid for a special delivery and the order was handled incorrectly in every possible way. They didn't refund the money; they just gave a discount for next time. It's just ridiculous.

DID NOT GET DELIVERED ON TIME AND CUSTOMER SERVICE WAS NO HELP AT ALL!!!
I ordered a cake for my daughter's birthday. She lives out of state so I thought it would be fun to send her a cake and have it record and watch her blow out the candle. Her birthday, the set delivery date, was on a Thursday. On Tuesday, I received a notification from UPS that it was shipped and would be there on Thursday. When I talked to her Thursday morning, I told her that she would be receiving a package and to look out for it. Later in the delay, at almost 5pm, she had not yet received the package so she called me. I checked the tracking and it told me that the delivery was now set for Friday between 2 and 4. My daughter was leaving town on Friday around noon so I reached out to UPS to have the delivery re-routed to my address (3 hours away) so that it was not sitting on her porch until Sunday night upon her return. It cost me an additional $16.99 to change the delivery address. I received the cake and held onto it until I could get it up to her. The delayed delivery ruined the whole point of getting the cake!! I sent an email to the company and the customer service rep just blamed the fact that I re-routed the delivery and blamed me for causing the delay. After going back and forth for 2 weeks, she never took accountability or offered any kind of reparations. On top of being OVERPRICED, they are unreliable and have horrible customer service. I will never use this company again and I do not suggest anyone else use them.

I ordered a week prior to my son's birthday. It seemed all set to arrive on his birthday. He is out of state by himself so this was something I wanted delivered and we could at least sing to him on a call. The day of, I get notification that it would be delivered the next day. When I reached out they said they can't help delivery service delays which is understandable. But as I mentioned to them, then they should ensure it arrives prior... never after. And I got no response back. The cost was over $100 for a small cake. I'll never spend that amount on this service again. Instead I'll order through someplace else and just have him pick it up himself. At least then I can be assured he'll have a cake on his birthday that we can celebrate with. I can't put my trust in a company that is unreliable. Especially for special occasions. I gave 2 stars since my son said the cake was decent.

I ordered a send a cake for my granddaughter 13 days before it was to be delivered. It was to arrive on a Friday (her birthday). It arrived on Monday! I also ordered the flowers to pop out they did not! I asked for a refund for my $70 something cake they said delay was due to weather. We had no weather problems in Buffalo or the surrounding areas. DO NOT ORDER FROM SEND A CAKE! There are other places

The order was placed over a week before chosen delivery date, 2 day shipping chosen. The cake arrived 4 days LATE! The graduate did not have the cake for the special day, and was gone by the time it arrived.
Customer service was not helpful, citing the cake is still edible. Who cares if it’s edible! An $80 gimmick cake is purchased for the gimmick, not the edibility! It was tiny and the mechanism was laughable.
Terrible company.
The website stated that if the cake was over today late, a full refund would be made.
THEY LIED.
Only the shipping fee of $15 was reimbursed, with great difficulty.
If you are reading this, find another way to celebrate your loved one.

Ordering was amazing. Delivery was three days late and getting hold of someone at that point was difficult with no help. The delivery was for ex fault but if you see your product isn’t getting there perhaps you take action. Surprise was ruined. Won’t order again

This place is terrible and you should not order anything from here. I was all excited about the birthday cake I ordered for my daughter and it never arrived. I picked this place because they would deliver on the actual date. When I asked for a refund they wrote that they hoped i understood UPS can be delayed. Really?

I ordered a cake specifically for a date and in advance for a very special birthday and it was 2 days late after the birthday ! Hence had no meaning and most got charged for nothing and a stale cake . Ridiculous . Only Surprise I received was a ripoff .

I ordered a surprise cake for a family member and instead of being delivered to the family member it arrived at my address.

When I reached out to the company they said,

when you put in the payment the apple pay system auto populated your address over the shipping address and since this isn't our company's fault ...

I want to make sure that this issue is out there for others who may want to use the payment systems that the company endorses... and recognize that they are well aware of the issues with apple pay and should work to address the issue with apple pay so that these $100 mistakes dont happen to their customers.

What a shame.

I would give them 0 stars if possible. I ordered a cake over a week before the delivery date for my daughter’s birthday and it never arrived. All they would offer was 15% off my next order. I am now going through my bank to get a full refund. Plus they are more expensive than Send a Cake. I have used them several times and I should have NEVER tried this company. Don’t order from here!!!!

I ordered a cake for on 2/15 to be delivered on 2/20. The cake arrived 10 days after I ordered it. The cake was so old, it had to be thrown out. Do not order from this company.

I would give a zero star if I could. I ordered and paid for a cake for my 6 year old grandson. I was asked about the delivery date. I was bringing it to him 400 miles away. It arrived a day later. Needless to say he didn’t get a cake on his special day. No apologies or refund. I was told “delays” happen. Order your cake with plenty of days to spare. Other companies offer the same product probably more reliable.

If I could give it no stars I would. Complete fail on surprise cake. I ordered my cake to be delivered 2/24. Received the tracker number and was excited to have my son surprised on his birthday. The cake never arrived. No email from surprise cake customer service about the delay in delivery. No apology. Nothing. I reached out and explained the problem that a late cake no longer has the same effect. I requested that they resolve this as it’s not acceptable to promise a delivery date and then ignore that it was not met. Again I was provided with a weather delay. By the way that’s complete BS. If I can get important docs overnight we can get a cake somewhere in a few days. But it’s probably more costly on their part but guess what I spent $100 a a $10 cake so the profit margin is going to shrink if you have to cover the cost to actually get it there on time. Complete waste. Awful customer service. Next time, I will use a local bakery or even have Walmart deliver a cake.

I ordered a cake as a birthday surprise for my daughter. The cake was delayed due to weather, which I initially understood. However, her birthday was three days ago, the weather has since cleared, and I still have not received the cake or any indication of when it will be delivered.

What’s most disappointing is the lack of customer service. Despite the missed delivery and the fact that the product is now useless for its intended purpose, the company is unwilling to offer any refund or accommodation.

This was meant to be a special moment, and instead it turned into stress and disappointment. I would not recommend this company based on reliability and customer support.

Surprise cake was a total letdown. It did not work at all like the video ad shows. I paid extra for it to play the Happy Birthday song, but it did not. The company says no refunds are issued for this product ever due to its edible nature.

I’m so disappointed with this service, I placed my ordered in the timeframe for the cake to be delivered, one day before my daughter‘s birthday. However, the cake was delivered two days past the original delivery date, one day after my daughter’s birthday.
I asked for a full refund because, I no longer needed the cake, I had made accommodation for the undelivered cake.
Still haven’t got any response about my refund.
I eventually open the cake, it was lovely my daughter loved it but it was one two days too late. 94.00$ down the drain not cool.