Survio.com Reviews 1,074

The user interface is very nicely designed, the skip to question based on answer logic is great unfortunately when you are designing a survey and want to validate a participants based on first yes or no questions also the noes are also counted within the responses which is not that great. The payment tiers are no very B2C friendly. On the other hand the sales team were very helpful when I contacted them regarding my usecase.

I forgot to cancel the subscription, I wrote them the same day as the money got taken away and the won’t do me a refund. I understand they have it in their conditions, but firm that’s making money on this is not goot firm for me

I was very satisfied with the Survio survey platform. The website is intuitive and easy to use, which made creating and managing my survey straightforward and efficient. The clear structure and helpful features significantly simplified my work. I used Survio for a university project, and thanks to the platform, I was able to collect and analyze my data smoothly and achieve a very good grade. I would definitely recommend Survio to other students and anyone who needs a reliable survey tool. Additionally, any questions I had were answered quickly and professionally via email. I would definitely recommend Survio to other students and anyone who needs a reliable survey tool.

The formatting and appearance of the questionnaire are great, the tools for analyzing the results, where they are automatically processed into graphs you can use to interpret the data are very useful.

I'm only missing some option to add conditional questions that get enabled/become visible depending on how people answered a previous question

Their support is great and answers really fast.
The programm is easy to manage and offers many possibilities.

Survio is a unique App that allows you to perform research in a wide spectrum of fashions. I really appreciate the user experience and they are always available for help. No other app of surveys have the functions available in Survio. As a seasoned consultant, I strongly recommend survio over other options in the market.

This Survey tool is very practical and simple to create your research.Excellent tool for SMB companies. Ideal if you want to get insight and reactions on NPD, customer service, etc. And with practical examples of professional questionnaires for all types of researches. Warmly recommended!

Survio is that kind of platform that really is the best for beginners. It's easy to understand and when there is a problem, the customer support will help you right away. The questionnaire evaluation especially is very clear, and nice to look at. It has a lot of options even though some of them aren't free. I just got a bit confused about some things regarding the Upgrade. I think there is a way to maybe explain the whole process better. But at the end I'm satisfied with the customer support and the platform overall.

Having already gained experience with other survey tools, we decided on Survio. Setting up a survey is quick and easy, the reporting options are good and visually appealing, which is a very important point for us. The support was prompt and resolved our issue.

The platform is easy to use and the customer service easy to reach and very responsive. What was missing is a feature that makes the survey harder for bots to enter.

Survio is a really great Tool to use when you want to make a Survey. In comparison with other tools like google forms you can do way more things and see a bigger variety of Statistics to your Survey. I would really reccomend this tool.

Very nice graphical interface. Creating my survey was a breeze.

I would highly recommend this app. I used it for my my thesis at university. It is really good for collecting data for my work. And it's also easy to use.

Bachelor’s Thesis
I chose this website to create questionnaires for my bachelor’s thesis, and I couldn’t have made a better choice. Everything is clearly explained, there are plenty of options for creating questions, and the system automatically analyzes the results in several formats based on the responses. Survio was recommended to me by a colleague who also used it for her final thesis, and I will continue to recommend it as well.

I got confirmation for the refund in excahnge, normally I was not eligible for a refund. I appreciate their support.

Same thing happens as to others. Just a scam service. Please avoid!! They say “one-time” everywhere where makes people confused and forget to unsubscribe and then decline to refund the renewal.
SCAM!

I signed up for 12 months with Survio for my university dissertation, and it was excellent for my survey. The support team were very helpful when I had a couple of small issues, however, the problems began a year later.

In February, I received an email from Survio with the subject: "Are you going to keep/renew your current Survio subscription?" This email made it clear that renewal was a choice I needed to confirm. Since I had no intention of renewing after I completed my studies over 6 months ago, I thought nothing more of it.

A week later, Survio unexpectedly charged me £278 - on a new credit card, as the one I originally used in 2024 had expired. This raises serious concerns about how they were able to charge a different card without my authorization.

I contacted them explaining that I had not used the service in over six months and did not agree to renew. Their response was dismissive, simply stating that they would not take any more payments from me, without addressing how or why they took this one in the first place.

Despite a few emails back and forth, they refused to issue a refund. I have since disputed the charge with my credit card provider, who have escalated this to Mastercard to prevent Survio from billing me again.

**Update in response to Survio’s reply**

Survio’s response perfectly illustrates the issue
- hiding behind T&Cs rather than acknowledging misleading communication.

Their customer retention email explicitly suggested that renewal was a choice, yet they now claim that auto-renewal is clearly stated in their T&Cs. If auto-renewal was the default, why send an email implying I had a decision to make? That’s deceptive, and no amount of small print changes that fact.

This isn’t about corporate clients with ongoing needs; it’s about students and one-time users who only require the service briefly but get caught out by misleading communication.

Their refund policy conveniently ignores the fact that I haven’t used the service in six months, have no need for it going forward, and didn’t knowingly authorize the charge. A few pounds here or there, maybe, but this is £278!

My credit card provider are handling the dispute. Based on other reviews, I am not the only person affected by this practice.

Survio - your handling of this situation isn’t just bad business; it’s deliberately misleading, unethical, and terrible business practice!

Be careful: this company is very unclear about payments. You sign up for a subscription, but it is absolutely unclear that you are "stuck with it", they write off money after a year without asking, without a reminder that your subscription has ended. They do not want to cooperate if you have problems with this, I would definitely use another website in the future. Their application works fine but is not unique.

Addendum: After posting this review I received an email stating that they would now refund the money that they had previously debited. I am grateful for that.

very well layered out and can be used easily.

very useful for getting a wide range of views

We have started using Survio to streamline the participant registration process for our events, and we must say that we are very satisfied. The platform is intuitive, easy to use, and allows us to quickly create customized questionnaires to meet our needs.

The only improvement we would appreciate is the ability to automatically send confirmation emails to participants after they complete the questionnaire. This feature would further enhance our communication with clients. However, for the purposes we require, Survio meets our needs perfectly and exceeds our expectations.

Overall, it’s a great platform that we would recommend to anyone looking for an effective and reliable solution for creating surveys and registration forms.