Susan Bay Reviews 4

TrustScore 4 out of 5

4.0

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4.0

Great

TrustScore 4 out of 5

4 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

I've become much more selective with…

I've become much more selective with online clothing purchases over the years so i dont order from new stores very often. This experience was refreshingly smooth from browsing to delivery. The styles felt feminine without trying too hard and the fit guide was genuinely useful when choosing sizes. It felt like a brand that understands what everyday women actually want to wear.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

I had to contact support after entering…

I had to contact support after entering the wrong delivery details. They sorted it out quickly and kept me updated throughout the process. It's always reassuring when a company actually communicates instead of making you chase answers. That left a positive impression.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

sizing help that worked

The customer service team was genuinely helpful when I had a sizing question. I received a clear reply the next day and the recommendation ended up being spot on.

June 12, 2026
Unprompted review

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