Susannestil Reviews 81

Completely untrusworthy. Items in the shop have nothing in common with the delivered items. Massive problems when asking to step back from purchase.

Do not buy anything from these people. They are absolute thieves. I order a dress in March of 2024 and it's the end of May yet I have still not received my delivery. I repeat they are a bunch of thieves and I plan on reporting them so they can get their site shut down.

SCAM! CRAP PRODUCTS FROM CHINA NOTHING LIKE PICTURED OR DESCRIBED!

This shop is a scam, and not in Germany. They are in China and they lie to you about everything. They show you nice pictures and once you get the parcel, the products look no way like the pictures on the website. My orders came with a long delay and without any etiquette on any of the products (as if they were second hand items). The products smelled terribly. I cannot even explain how bad the quality of the products was. The glue and plastic smell was all over my place once I unpacked the order. I did not even want to keep them after the seller offered me 70% off because the products were just not worth it. Also, the products did not fit and I would be embarrassed to give them away as gift to anyone. I thought it would offend the person to receive such low quality items. They have no real customers support. They communicate with email and use poor broken German. In the beginning when I wanted to ask for a refund, they sent me a form in Dutch instead of German. They obviously did not even understand Deutsch and Dutch are different languages. I paid 47 Euros to send 3.8 kg of absolutely useless products back to China. I have not gotten back the 340 Euros I spent on those products yet as they are stuck at the customs. I hope PayPal helps me get my refund.