Ross is a very reliable and pleasant person, who is efficient and knowledgeable and does the job extremely well. He has installed a new boiler for us and has serviced our heating system for a few y... See more
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Review summary
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Fantastic people. After calling multiple other companies, being hung up on, never getting a call back or simply the people on the phone being rude, we found The Sussex Heating Care Comp... See more
Company replied
I had my boiler installed by Ross at The Sussex Heating Care Company in 2020. Every year l get a reminder that the annual service is due. They are a family run service and for me they are first class.... See more
Company replied
Amazing company who couldn’t have been more helpful when my boiler and tank broke down. They were able to see me within 24 hours after adding me onto to a full days work. Excellent communication and... See more
Company replied
Company details
Written by the company
We provide boiler and central heating installation, service and repair in Bognor and the surrounding area. We are available day and night for all your central heating and hot water needs. If you’re looking for a new boiler or boiler replacement in Bognor or the surrounding area then look no further. Take a look at our website to find out more.
Contact info
Beulah House, Swansea Gardens, PO212JG, Bognor Regis, United Kingdom
- 01243820474
- enquiries@sussexheatingcare.co.uk
- sussexheatingcare.co.uk
4.9
Excellent
174 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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We needed our boiler sorting
We needed our boiler sorting. Ross came to see us and we felt very comfortable with his approach. He explained everything and allowed us time to consider and make our decision. There was no pressure. We opted for a new boiler and the process was efficient and painless. Very professional throughout. Thank you Ross. We have no hesitation in recommending The Sussex Heating Care Company and would definitely go back to them.
May 19, 2026
Unprompted review
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Annual boiler serviced
Although we had to change the date of our boiler service at short notice, it was not a problem and Kate organised a new date.
On the day Ross arrived on time, quietly got on with the service, ensured all was ok and when finished, left our property clean and tidy.
May 18, 2026
Unprompted review
Ross is very competent,does a wonderful…
Ross is very competent,does a wonderful job.
May 5, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your kind review. We’re really pleased to hear you found Ross’s work competent and of a high standard. We take great pride in the quality of our service, and your feedback means a lot to our family‑run business. If you ever need anything in the future, we’re always here to help.
– The Sussex Heating Care Company Ltd
Excellent
Ross, as always, was prompt, courteous and professional. We have used Ross ever since we moved down this way over 10 years ago. No reason to try any other company. Spot on.
April 29, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you so much for your kind words. It’s always a pleasure to look after your heating, and we truly appreciate your loyalty over the past 10 years. Ross will be delighted to know his prompt and professional service continues to make a difference. We look forward to supporting you for many more years to come.
– The Sussex Heating Care Company Ltd
Amazing from start to finish.
Amazing from start to finish.
I had an Air-conditioning unit installed and the service was efficient, friendly and knowledgable.
The booking process to installation was smooth and effortless.
I would highly recommend this family run business to anyone for all Air Conditioning and Plumbing needs.
March 26, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for such a fantastic review. We’re really pleased to hear that your air‑conditioning installation felt smooth and effortless from start to finish. Our team always aims to deliver friendly, knowledgeable and efficient service, so it’s great to know that came through. We truly appreciate your recommendation and are always here for any future Air Conditioning or Plumbing needs.
– The Sussex Heating Care Company Ltd
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Excellent service
Another great yearly boiler service from Ross at Sussex Heating Care,
Updated to the hour on the appointment arrival time,
Polite friendly service,
Clean and tidy,
Highly recommend this company for all your heating needs.
March 16, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your lovely review. We’re really pleased to hear you had another great yearly service with Ross. Keeping you updated, working cleanly and providing friendly, reliable care is exactly what we aim for. We truly appreciate your recommendation and your continued trust in us for your heating needs.
– The Sussex Heating Care Company Ltd
Boiler Service went great ....
Bought new house and Sussex Heating had installed and service the boiler for the previous owner so I thought sensible to get them to continue to look after it. Great service and helpful and will continue to ue them to look after my Central Heating System
March 17, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your kind review. We’re really pleased you chose to continue with us after moving into your new home, and it’s great to hear you’ve been happy with the service so far. We’re always here to keep your boiler and central heating running smoothly, and we appreciate your trust in our family‑run business.
– The Sussex Heating Care Company Ltd
Excellent
Excellent, friendly and efficient service, would recommend Ross and his company to anyone.
March 19, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your kind review. We’re really pleased to hear you received friendly and efficient service from Ross. Your recommendation means a lot to our family‑run business, and we’re always here to help with your heating needs.
– The Sussex Heating Care Company Ltd
Superb after sales service . Went the extra mile!
I noticed a small leak underneath my Worcester Bosch central heating boiler. I contacted Ross and he came that evening and diagnosed a faulty diverter valve. Because the appliance was still within warranty he advised me to contact the manufacturer. An engineer came next day and rectified the problem. Ross took the trouble to message me to see if everything was OK. Superb after sales service. I have no hesitation in recommending the Sussex Heating Care Company and will continue to have Ross and his team service and look after my Central heating system
March 10, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your detailed review. We’re glad we could help identify the issue quickly and point you in the right direction with the warranty. It’s great to hear the manufacturer resolved it the next day, and we’re pleased our follow‑up gave you peace of mind. We really appreciate your recommendation and look forward to continuing to look after your central heating system.
– The Sussex Heating Care Company Ltd
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Great boiler service.
It’s always a pleasure to see Ross from The Sussex Heating care Company to service our boiler every year. Always on time and always clean and tidy. And does a great service. See you next year.
March 5, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your kind words. It’s always a pleasure to look after your boiler each year. We really appreciate your loyalty and are glad you’re happy with the service. See you next year!
Arrived on time very helpful and…
Arrived on time very helpful and professional and reasonably priced
Top marks 👌
March 3, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your great review. We’re really pleased to hear you found the service helpful, professional, and good value. We appreciate your support and look forward to helping again in the future
Annual boiler service
Ross arrived promptly at the allocated time and did a very professional job of servicing the boiler. This is the second year we have used this company and will continue to do so in the future. We would certainly recommend them to others needing boilers servicing.
March 2, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your wonderful review. We’re delighted to hear you were happy with the service again this year. Your continued trust means a lot to us, and we really appreciate your recommendation. We look forward to looking after your boiler in the future.
Complicated Boiler Replacement handled with ease
Our ageing boiler was becoming increasing problematic, and at around 17 years old required replacement. This was far from a straightforward job, as we live on the top floor of a block of Flats, and our flue runs along the kitchen and then up through and onto the roof. And at 17 years old, the flue also required replacement.
We obtained several quotes, but as soon as Ross from Sussex Heating Care Company arrived we knew that we'd found the right person for the job. Ross spent a considerable amount of time explaining exactly what was required and we were very impressed with his in-depth knowledge and his friendly manner.
On the day of the boiler replacement Ross (with assistance from Richard Smith) tackled what was a complicated and challenging job with ease. Exceptional workmanship and customer service was maintained throughout. We are absolutely delighted with the new boiler, and would 100% recommend this company for any of your heating needs. 10/10.
January 22, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you so much for taking the time to leave such a detailed and generous review. It was a pleasure to help with your boiler replacement, and we’re really pleased you’re happy with the result. It was a challenging installation, but we’re glad we could make the process smooth for you. Your recommendation means a great deal to us. Thank you again for choosing The Sussex Heating Care Company Ltd.
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Great service from start to finish. Would highly recommend.
Great service from start to finish. New boiler fitted. Highly recommends.
January 9, 2026
Unprompted review
I had my boiler installed by Ross at…
I had my boiler installed by Ross at The Sussex Heating Care Company in 2020. Every year l get a reminder that the annual service is due. They are a family run service and for me they are first class. The heating in my house is really old, but it doesn't bother him at all, he thoroughly checks everything is working properly before he leaves. He is kind, courteous prompt and efficient. I highly recommend them.
January 7, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for such a lovely review. We’re delighted to hear you’ve been happy with your boiler installation and the annual servicing ever since. Ross is really pleased to know his thorough checks and friendly, efficient approach have made a difference, especially with an older heating system. Your kind words about our family‑run service and your recommendation mean a great deal to us.
Warm regards,
The Sussex Heating Care Company
A real pleasure to do business with
A real pleasure to do business with, great communication at all times, and clean and tidy when doing the job, one suprise the price was the price, no added extras, so an honest company as well as outstanding, would 1000% recommend
January 6, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for such a fantastic review. It’s wonderful to hear that you found the whole experience a pleasure, with clear communication and a clean, tidy job throughout. We’re especially pleased that our transparent pricing stood out — honesty and clarity are values we take great pride in. Your recommendation means a great deal to us.
Warm regards,
The Sussex Heating Care Company
Don’t google anyone else
Fantastic people.
After calling multiple other companies, being hung up on, never getting a call back or simply the people on the phone being rude, we found The Sussex Heating Care Company.
So polite, professional, organised and honest.
This company went above and beyond to make sure they got someone out to us to fix our boiler that day, even though their engineers were booked up until 8pm.
Absolutely fantastic company, always called back when promising to do so, and such lovely people.
I won’t bother googling any other company, The Sussex Heating Care Company are the only people I will used from here on.
Thank you so much
January 6, 2026
Unprompted review
Reply from The Sussex Heating Care Company
Thank you so much for your incredible feedback. We’re truly grateful you found us after such a frustrating experience elsewhere, and it means a great deal to hear how polite, professional, and organised you found the team. We always do our best to help as quickly as possible.
Your kind words about our communication and the way we look after our customers genuinely mean the world to us. Knowing you wouldn’t look anywhere else is the highest compliment we could receive.
Thank you again for taking the time to share your experience.
Warm regards,
The Sussex Heating Care Company
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Great company
Great company. I would and do recommend to all. Fantastic communication, prompt response, lovely polite team and most importantly they are super knowledgeable and experienced.
December 5, 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for such a wonderful review. We’re really pleased to hear you’ve had a great experience with our team and that our communication, prompt response, and expertise have stood out to you. Your recommendation means a great deal to us, and we truly appreciate your kind words.
Warm regards,
The Sussex Heating Care Company
Amazing company
Amazing company who couldn’t have been more helpful when my boiler and tank broke down. They were able to see me within 24 hours after adding me onto to a full days work. Excellent communication and explained everything so clearly. Highly recommend
November 21, 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for your wonderful feedback. We’re really pleased we could help so quickly when your boiler and tank broke down, especially on such a busy day. It’s great to hear that our communication and explanations were clear and reassuring throughout. Your recommendation means a great deal to us.
Warm regards,
The Sussex Heating Care Company
Ross is a very reliable and pleasant…
Ross is a very reliable and pleasant person, who is efficient and knowledgeable and does the job extremely well.
He has installed a new boiler for us and has serviced our heating system for a few years.
He is very approachable and makes himself available as promptly as he can.
We thoroughly recommend him and his work.
November 18, 2025
Unprompted review
Reply from The Sussex Heating Care Company
Thank you for such a thoughtful review. It’s wonderful to hear that you’ve been happy with the installations, servicing, and ongoing support over the years. Ross is truly grateful for your kind words about his reliability, knowledge, and approachability. Your recommendation means a great deal to us, and we’re always here whenever you need us.
Warm regards,
The Sussex Heating Care Company
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