Unreliable and unprofessional
Last year I applied for the warmer home scheme through this company and Berneslai homes, huge mistake! Work started on my property in February, some inside work has been completed however, a retractor fan was supposed to be installed in the bathroom, they couldn't fit a fan to the wall so they were going to put one in the window instead. The arranged to come and measure the window on 2 separate occasions and both times they never turned up.
A few weeks ago I was informed my attic bedrooms needed to be insulated, I didn't agree to this at first as it's my daughter's bedroom up there, she would have nowhere to sleep, I had too much furniture up there with nowhere to put it and I'd redecorated the whole attic the year before so I refused the work. Berneslai homes persuaded me to have it done as they had put a plan into place that would cause very little disturbance, I was assured the builders would move the furniture and put it back, clean up after themselves and that it would only take 4 days to complete the work. Last Monday the builders arrived, they worked on the spare bedroom and the landing, all of the furniture from that room was in my daughter's bedroom, the only work they did last week was a full day on Monday, the plasterer arrived Wednesday and claimed he couldn't plaster as the builders had made a mess, they had also insulated 2 inside walls that weren't on the plans, they came round that afternoon and was told they had made a mistake and it needs rectifying. They were supposed to come and fix the mistake last Thursday, the date and time was arranged with me, they never turned up, I complained to Berneslai homes and I was told they were on their way, and hour later still a no show! I had to clean all of their mess up and put the furniture back myself just so my daughter could sleep in her own bed, otherwise she would've been sleeping in with me for 6 nights. I was told the builders were supposed to be coming today (Wednesday 8th April) once again they haven't turned up! I am absolutely disgusted and upset about this as we are being forced to live in this mess, the sockets and lights are hanging out of the walls and ceiling, this is a violation of health and safety, I want the cowboys to come and fix their mistakes and then leave, I will not allow them to touch my daughter's bedroom after this fiasco!