I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... See more
Company replied
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Review summary
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Reviews shaping this summary
I had a lovely experience at Suttons & Robertsons in Victoria this week. I spoke and met with the lovely Gita Fadejeva. As well as the reception team, Gita was kind, informative, professional yet ve... See more
Company replied
Ruth was amazing. She explained the process perfectly, put all my anxiety at ease as this is the first time getting a pawn loan. She was polite, professional and informative. She has such a lovely per... See more
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First class service, excellent and friendly staff, professional and polite. I was welcomed in and dealt with promptly and efficiently by the staff today at the South Kensington office. Everything went... See more
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Company details
About Suttons and Robertsons
Written by the company
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contact info
127 Victoria Street, London, SW1E 6RD, London, United Kingdom
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4.7
Excellent
300 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great company and service
Great company and service. Staff is very friendly and helpful . Highly recommended
November 20, 2025
Reply from Suttons and Robertsons
Thanks so much for taking the time to leave this excellent review. We’re really happy to hear you enjoyed the service and found the team friendly and helpful. We’ll be sure to share your kind words with the staff.
Professional
I dealt with Kasia who was diligent, and professional. I would like to think what they offered me was fair.
November 15, 2025
Reply from Suttons and Robertsons
Thank you for your feedback. We are pleased to hear that you are happy with the service that you received from Kasia. We look forward to hearing from you.
Reply from Suttons and Robertsons
Thank you for your feedback. We are pleased to hear that you are happy with the service that you received from Kasia. We look forward to hearing from you.
Professional experience
Jeanette is extremely helpful. She goes out of her way to offer advice and maintains a professional attitude. Her assistance has been very knowledgeable and valuable.
November 14, 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your positive feedback. We are pleased to hear that Jeanette could provide you with a helpful and professional service. We look forward to hearing from you.
Very helpful man assisted us with all…
Very helpful man assisted us with all our items without rushing us
November 7, 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that you are pleased to hear our Victoria Staff could provide you with a helpful service.
We look forward to hearing from you in the near future.
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that you are happy with the service that you received while in contact with us.
We look forward to hearing from you.
Great service start to finish
Great service from my enquiry to my purchase. Clear instructions on the process, options I had to make my decision, and friendly atmosphere at the Victoria store. Easy to find. Reassurance that you are buying quality authentic items.
November 4, 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that our Victoria Store team could provide you with a friendly service.
We look forward to hearing from you in the future.
Liam and Ruth were extremely…
Liam and Ruth were extremely professional and helpful .
There is clear instructions and communication every step of the process.
I would use them again .
October 22, 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased that Liam and Ruth could provide you with a professional and helpful service.
We look forward to hearing from you in the future.
Knowledgeable staff that took an…
Knowledgeable staff that took an interest in the gold items I was selling.
October 18, 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that you received a knowledgeable service while selling your Gold items.
We would be happy to hear how we can improve in the future,
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased that you received a delightful service while in contact with us.
We look forward to hearing from you.
Great experience Kind and clear on the contract I signed
Kind and clear on the contract I signed
October 17, 2025
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that you received a kind and clear service.
We look forward to hearing from you in the near future.
All the people that I interacted with…
All the people that I interacted with during the process were very efficient and professional. Cannot recommend them enough. Cy, Ruth you were all brilliant, so thank you for making this a such a smooth experience.
October 19, 2025
Reply from Suttons and Robertsons
Thank you very much for your positive review.
We are pleased that Cy and Ruth could provide you with an efficient and professional service.
We look forward to hearing from you in the future.
Extremely professional & smooth…
Extremely professional & smooth transaction with fantastic communication.
Helpful & friendly.
October 18, 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to know that you had a professional and smooth transaction.
We look forward to hearing from you in the future.
Stress free throughout
From the moment I made my first tentative steps to completion the whole process was stress free and guided by the team .
October 18, 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that our team could assist whilst you were in contact with us.
We look forward to hearing from you.
Excellent, friendly and professional service
We visited the Old Brompton Rd shop and the service was excellent. I have had appointments with other jewellers in the past about selling some jewellery and, even when the items were expensive, were invariably treated in a superior / patronising way and left feeling like they were trying to rip us off. . Here, the gentleman who served us (the manager?) was polite, charming, professional and we felt the offer he made was genuine and considered. We accepted it and the funds were in our account later that day. Rachel, the assistant manager, was also a delight. We would definitely recommend and would happily use them again.
October 9, 2025
Reply from Suttons and Robertsons
Thank you very much for your positive review.
We are pleased that the South Kensington Store Manager could provide you with a polite and professional service.
We look forward to hearing from you in the near future.
Overall good experience
Overall good experience, kasha from the Victoria branch was very professional and nice.
October 11, 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that Kasia could provide you with a professional service.
We look forward to hearing from you.
Reassuringly fair, efficient and professional service.
I very recently sold an item with Sutton and Robertsons, and must say the process was absolutely seamless, the staff were all extremely polite and professional, and the price offered fair. I would definitely recommend them and use their services again to buy or sell.
October 5, 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that you are happy with the price offered and that our staff could provide you with a seamless service.
We look forward to hearing from you in the future.
Rachel was very pleasant and very…
Rachel was very pleasant and very friendly to speak with and very fair price given to me to the old jewellery i dont want anymore.
Highly recommended this company.
October 6, 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that you are happy with the service that you received from Rachel.
We look forward to hearing from you.
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that you are happy with the service that you received.
We look forward to hearing from you.
Kerry was beyond helpful and clear with…
Kerry was beyond helpful and clear with explaining the process of selling my Jewellery. Without doubt the best :
August 9, 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased that Kerry could provide you with a helpful service.
We look forward to hearing from you in the future.
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