SUV Prestige Reviews 

318
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Very accommodating & helpful. Friendly welcoming staff. We travelled from London, to collect our car & we’re given 5* treatment around the showroom. Our car was prepped right before collection, knowin... See more

Company replied

Rated 5 out of 5 stars

From viewing the car and arranging my own finance, although they do offer finance.The staff at SUV are very genuine and always on hand to help answer any questions,but leave you to choose your car at... See more

Rated 5 out of 5 stars

Thank you SUV PRESTIGE. Saw a car we liked for our daughter, test drove it and reserved it, they stayed on past closing time to answer all our questions and we have today picked the car up after its... See more

Company replied

Rated 5 out of 5 stars

Great experience collecting my new car. Bought unseen online via a third party site, but felt like an old customer when I went to collect, couldn't do enough to help, no hard sell of add-ons, just goo... See more

Company replied

Company details

  1. Motor Vehicle Dealer
  2. Car Dealer
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Used Car Dealer

About SUV Prestige

Written by the company




VIEW OUR STOCK


SELL YOUR CAR


SERVICE CENTRE


About Us...

SUV Prestige is a Multi-Award Winning Prestige Car Dealership located in the north of England. We pride ourselves on our expert teams going above & beyond to ensure our customers receive the very best experience our industry has to offer, whether that be face to face in our state-of-the-art showroom or via our Award Winning Virtual Sales Experience. We recognise that the world is evolving and aim to be at the forefront of Online Car Sales but will forever offer the personal touch with face to face business. Whatever form of business you prefer or wherever you are in the UK, you can trust that SUV Prestige will always deliver our Award Winning, friendly, professional sales & aftersales service every time.

MotorTrader Industry Awards 2023:
-Most Improved Dealership in the Year - Independent

MotorTrader Independent Dealer Awards 2023:
-UK Independent Dealer of the Year (Premium Car)
-Outstanding Achievement Award
-Digital Initiative of the Year

Highly Commended:
-Fastest Growing Dealership of the Year

Car Dealer Used Car Awards 2023:
-Dealer Principal of the Year

Car Dealer Used Car Awards 2022:
-Best Used Car Online Sales Experience
-Dealer Principal of the Year


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

318 reviews

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No recent history of asking for reviews

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4.3

All reviews

(318)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great service all round from personable…

Great service all round from personable salesman to efficient handover. Great selection of vehicles. Well recommended!

October 14, 2023
Unprompted review
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Reply from SUV Prestige

Thank you Geraldine! It was a pleasure to help you with your new vehicle. Wishing you many happy miles and memories from the whole SUV Prestige team and we hope to see you again for your next one!

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Rated 5 out of 5 stars

Super easy transition of getting our…

Super easy transition of getting our new car! Great staff and very friendly

October 14, 2023
Unprompted review
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Reply from SUV Prestige

Thank you Calum! It was a pleasure to help you with your new vehicle. Wishing you many happy miles and memories from the whole SUV Prestige team and we hope to see you again for your next one!

Rated 5 out of 5 stars

Superb experience

My main point of call was Harry. He was very accommodating, gave a perfect description of the car and sent me an in depth video answering all my queries. Even stayed behind after closing as I was traveling to the showroom from down south. The whole transition was made a lot smoother than I had anticipated. I would happily recommend SUV Prestige to anyone.

October 12, 2023
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Reply from SUV Prestige

Thanks Anthony, it was great to look after you. Lovely to hear you enjoyed your experience with us. Thank you again for your business, wishing you many happy miles and memories in the A8 and hope to see you again for your next one!

Rated 5 out of 5 stars

Friendly customer service

Friendly customer service, really informative and answered all my questions from initially looking at the car to purchasing it. Would highly recommend.

October 13, 2023
Unprompted review
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Reply from SUV Prestige

Thank you for your review Georgia. It was a pleasure to help you with your new vehicle. Wishing you many happy miles and memories from the whole SUV Prestige team and we hope to see you again for your next one!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, particularly Richard & Andy. Felt well looked after.

October 13, 2023
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Reply from SUV Prestige

Thank you for your review Jodie! It was a pleasure to help you with your new vehicle. Wishing you many happy miles and memories from the whole SUV Prestige team and we hope to see you again for your next one!

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Rated 5 out of 5 stars

Friendly clear advice that led to a…

Friendly clear advice that led to a satisfactory sale thank you Andy

October 11, 2023
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Reply from SUV Prestige

Thanks for your business and review Mike. Great to hear you enjoyed your experience with us and you're enjoying your new car. Wishing you many happy miles and memories from the whole team at SUV Prestige, hope to see you again for the next one!

Rated 1 out of 5 stars

Don't bother !!

Don't bother !!
Nearly all cars are "awaiting prep" and no prices on car windscreens
Dodgy dealers & record sales my ar@e 🤣
P.s. not one customer on site 🙄

October 12, 2023
Unprompted review
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Reply from SUV Prestige

Hmmm, a little unfair we think. After a number of record weeks of vehicle sales and many happy customers we have to focus on prioritising sold vehicles for any prep work required. So, yes some of our new arrivals are yet to be fully prepared. However, we make sure on collection day your new car will be beautifully prepared and ready to go. As for the no prices in the windscreens this was a decision we made for a couple of reasons, one waste. As a business we wish to be better to the environment and avoid unnecessary use of plastics and paper products. Second, with a very small team and over 300 cars in stock price changes can take a while, and take away from helping our customers. So we stay digital and provide QR codes to take you to our website with all our cars and prices. We price all of our vehicles to be the lowest in the UK and take prep seriously. We are sorry you feel we are "dodgy dealers", but, with the number of 5-Star reviews and awards we win for being great at what we do, we disagree. Thanks for your feedback though!

Rated 5 out of 5 stars

I was very pleased with the overall…

I was very pleased with the overall professional way that the staff handled my enquiries and was pleased with their friendly attitude.
It made for a pleasant experience.

October 11, 2023
Unprompted review
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Reply from SUV Prestige

Thanks so much for your review Peter. Great to hear you enjoyed your experience with us. Wishing you many happy miles and memories from the whole team at SUV Prestige. Hope we see you again for the next one!

Rated 5 out of 5 stars

Great experience for a distance buyer

Great experience for a distance buyer. Sales were great and answered all my questions supplying me with all the details I needed to fully look into the car. They did the work needed to secure the car with no fuss. I was honest in my assessment of my own car that I was part exchanging and they did not reduce it in my arrival so what I had been quoted was what I payed. As it was high milage I took out their warranty for peace of mind. Easy with no fuss especially for a distance buyer.

October 7, 2023
Unprompted review
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Reply from SUV Prestige

Thanks so much for your review Ewan. Great to hear you enjoyed your experience with us. Reviews liken this are so important for future customers to see, especially with those new to distance buying. Its daunting for those not used to it! Wishing you many happy miles and memories from the whole team at SUV Prestige. Hope we see you again for the next one!

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Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Sales was person able to provide whatever the information I requested and helped me to select the right car for me.

October 7, 2023
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Reply from SUV Prestige

Thanks for your business and review Alex. Great to hear you enjoyed your experience with us and you're enjoying your new car. Wishing you many happy miles and memories from the whole team at SUV Prestige, hope to see you again for the next one!

Rated 5 out of 5 stars

SUV Prestige - friendly and professional

SUV Prestige where very friendly and helpful. Harry was excellent. He gave me time to look at the vehicle I went to see, pass on the keys to take the car out for a run, talked me through the car spec etc. Making the decision to buy and then purchase the car (paper work) was easy.

I am just waiting on the car to be prepared - service, MOT and valet ready for delivery next week.

Very professional team.

October 5, 2023
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Reply from SUV Prestige

Thanks for your business and review Nigel. Great to hear you enjoyed your experience with us and you're enjoying your new car. Harry is absolutely brilliant isn't he! We are busy getting it all beautiful and ready for collection day!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Initial enquiry was dealt with over the phone by the sales team. I travelled over 200 miles to collect the car, it was exactly as described and in fantastic condition. The handover process was straight forward and efficient. I would highly recommend SUV prestige to anyone in the market for a high quality used vehicle

September 30, 2023
Unprompted review
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Reply from SUV Prestige

Thanks for your business and glowing review Nick. Great to hear you enjoyed your experience with us and you're enjoying your new car. Wishing you many happy miles and memories from the whole team at SUV Prestige, hope to see you again for the next one!

Rated 5 out of 5 stars

Top quality service and fantastic…

Top quality service and fantastic customer service

October 4, 2023
Unprompted review
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Reply from SUV Prestige

Thanks for your business and review Sami. Great to hear you enjoyed your experience with us and you're enjoying your new car. Wishing you many happy miles and memories from the whole team at SUV Prestige, hope to see you again for the next one!

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Rated 5 out of 5 stars

Great service

Great service, and friendly staff.
Amazing selection of vehicles

October 4, 2023
Unprompted review
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Reply from SUV Prestige

Thanks for your business and review Andrew. Great to hear you enjoyed your experience with us and you're enjoying your new car. Wishing you many happy miles and memories from the whole team at SUV Prestige, hope to see you again for the next one!

Rated 5 out of 5 stars

Great company to deal with and I’m so…

Great company to deal with and I’m so happy with my new car.

October 4, 2023
Unprompted review
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Reply from SUV Prestige

Thanks for your business and review Sabahudin. Great to hear you enjoyed your experience with us and you're enjoying your new car. Wishing you many happy miles and memories from the whole team at SUV Prestige, hope to see you again for the next one!

Rated 5 out of 5 stars

Everyone was very helpful from start to…

Everyone was very helpful from start to finish and made the process very easy and stress free.

October 3, 2023
Unprompted review
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Reply from SUV Prestige

Thanks for your business and review Harley. Great to hear you enjoyed your experience with us and you're enjoying your new car. Wishing you many happy miles and memories from the whole team at SUV Prestige, hope to see you again for the next one!

Rated 5 out of 5 stars

Car bought unseen

Car as described. Helpful guys. Straightforward handover. No issues.
John. Dumfries

October 3, 2023
Unprompted review
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Reply from SUV Prestige

Thanks for your business and review John. Great to hear you enjoyed your experience with us and you're enjoying your new car. Wishing you many happy miles and memories from the whole team at SUV Prestige, hope to see you again for the next one!

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Rated 1 out of 5 stars

Sharks

Arranged to view a car spent four hours out of my day to go view after arranging an appointment
The car went up in value by £750 within 12 hours of me showing an interest.
Wasted my time fuel costs and pretty low trick to be honest.
Still waiting for my hold money back that was fully refundable and had to chase it up.
Stereotype of a used car shark avoid

September 28, 2023
Unprompted review
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Reply from SUV Prestige

Hi Mr Foster, we can only apologise. At the moment the used car market is incredibly buoyant and therefore volatile. We price our cars to be the lowest prices in the UK for age, miles, colour and spec. All of these prices are dictated by the other equivalent vehicles on the market. Fresh ones enter and leave the market constantly so this will cause some of our prices to fluctuate. Unfortunately it seems the price of this one must have changed in-between you seeing it advertised initially and leaving your deposit. Our prices aren't adjusted by the sales team so sometimes these changes can go unnoticed from time to time. But we can assure you that it is never an intentional move based on interest. We apologise and understand how it could seem otherwise. We hope you can understand with an explanation into our pricing policy. The refund can take up to 5 working days, if it has been later than this please do give us a call.

Rated 5 out of 5 stars

Great people to deal with

Great people to deal with. Helpful and buying process really straightforward. Would definitely use again and recommend.

September 23, 2023
Unprompted review
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Reply from SUV Prestige

Thanks so much for the review Chris. Great to hear you enjoyed your experience with us. Hope to see you again for the next car! Wishing you many happy miles and memories in your new car

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish

September 29, 2023
Unprompted review
SUV Prestige logo

Reply from SUV Prestige

Thanks so much for your review Katrina.Great to hear you enjoyed your experience with us. Hope to see you again for the next one, wishing you many happy miles and memories from the whole SUV Prestige

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