Suzitee Reviews 896

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like blankets, mugs, and canvases are well-made, vibrant, and exceed expectations. Many people are also very happy with the delivery service, often receiving their orders sooner than anticipated and finding the packaging secure. However, some people were not happy with the order process and response times. There are instances where customers experienced significant delays, with orders arriving after promised dates, or even not at all. A few reviewers also mentioned issues with customer service, specifically a lack of response to inquiries about delayed or missing items.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers are delighted with their purchases,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers express satisfaction, praising the... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast delivery times,... See more

Response time

Reviewers mention negative feedback about response times. Many customers report a lack of responsiveness from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kool!!! Accurate!! Timely!! Email notifications at each step. Projected delivery date from start. Arrived sooner than anticipated. A valentines gift for my wife. Fit all 11 grandkids on it beautifully... See more

Rated 5 out of 5 stars

Easy to navigate website and use customizable parts to add and crop photo, lots of sample templates to choose from. Shipping time was as stated, packed very well, finished product as described and st... See more

Rated 5 out of 5 stars

Suzitee is an excellent company! Great products and great customer support. Bought 8 cups as Christmas gifts and everyone just loved them. Also had a slight problem with one shipment and Suzitee wa... See more

Rated 5 out of 5 stars

I found the quality of the duvet cover and shams to be terrific; color and graphics were well done. I bought these for my daughter's birthday she is so happy seeing her beloved dog in print.


Company details

  1. Gift Shop

Written by the company

Discover the Best in Personalized Gifts at Suzitee - Your Trusted Partner! At Suzitee, we pride ourselves on providing unique personalized gifts for every occasion. With categories for family members, teachers, schools, nurses, and healthcare professionals, we have the perfect gift for everyone. With a strong focus on exceptional customer service, we strive to deliver the best products and services to ensure your complete satisfaction. Shop with us and experience our commitment to long-term customer relationships. Choose Suzitee for top-quality products that are carefully curated to symbolize deep meaning. If you ever encounter any issues, our dedicated team will promptly address and resolve them. Your satisfaction is our priority. Join countless customers who have experienced the joy of giving and receiving personalized gifts from Suzitee. Shop now and create cherished memories that last a lifetime.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

896 reviews

5-star
4-star
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2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The anniversary gift

The
Staff
Is professional and quick response when needing help the company came
Thru as I was would told I would definitely order
From here again.

March 16, 2026
Unprompted review
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Rated 1 out of 5 stars

You're better off to set your money on…

You're better off to set your money on fire and use it for heat. They have an F with the BBB. DO NOT shop here. They waited 2 months, then said no refund no delivery. I think they're in China. STAY AWAY!!!

January 31, 2026
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Sir/Madam,

We sincerely apologize that the product did not meet your expectations.

We have requested our customer service team to review your order carefully and handle the matter in accordance with our company policies. Additionally, we truly value all customer feedback and will continue working to improve our products and services in the future.

We hope for your understanding and sincerely look forward to the opportunity to serve you better next time.

Rated 1 out of 5 stars

Don't Order from Suzitee!!

I placed an order for 3 small memorial plaques for the loss of my Uncle and cousin for my family members. Unfortunately it was the Lunar New Year so the company did not do any work for almost three weeks. Once the plaques were finally completed it takes forever to ship from Hong Kong. Then I finally receive my order - but only 2 plaques arrive. My hope is that they will urgent ship the rest of my order, but I don't believe there is any way to do that. I'm brokenhearted. I would say don't ever ever order from this awful company. It is a very big regret for me!!! I'm disgusted, they are not even worth the one star that I must provide.

March 14, 2026
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Alba,

We sincerely apologize that the product did not meet your expectations.

We have requested our customer service team to review your order carefully and handle the matter in accordance with our company policies. Additionally, we truly value all customer feedback and will continue working to improve our products and services in the future.

We hope for your understanding and sincerely look forward to the opportunity to serve you better next time.

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Rated 5 out of 5 stars

The reading blanket is perfect

The reading blanket is perfect, made well and out the biggest smile on our granddaughter’s face! She didn’t want to take it iff to go to school. Well worth the money paid for it, which was not much at all. Highly recommend this product and company ❤️❤️❤️❤️❤️

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to navigate website and use…

Easy to navigate website and use customizable parts to add and crop photo, lots of sample templates to choose from. Shipping time was as stated, packed very well, finished product as described and stone heart was very nice. It was for our recently deceased 16 year old dog so we put in kitchen window above sink so we see it numerous times per day. Highly recommended purchasing items.
Mark Decker Downingtown PA

February 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Perfect hat!

Took longer than expected to receive product , was worth the wait! Thanks the hat was designed and completed perfectly!!!!!!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Good Quality Sweatshirt!

I purchased a personalized Peeps grandma sweatshirt. The delivery was fast, and the quality of the sweatshirt and printing are very good. I actually bought a second one in a different color since I liked the first one so much!

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Retirement mug

My order was processed and shipped promptly. It was exactly as I had ordered it, and arrived in one piece in a protected packaging. I highly recommend this company!

March 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Well I made the mistake of putting my…

Well I made the mistake of putting my name under where whiskeys name should have been
My goof …. But I loved how the photo of my whiskey turned out on my blanket that I ordered …. It’s very well made , but I need to ask one thing ….. what or how do you wash this blanket when it comes time to….. there’s no instruction tag on it ….. please advise :())
Thank you
Don :)))

March 7, 2026
Unprompted review

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