Suzy Shier Reviews 59

Jerry was great!! Customer service was excellent, and I cannot wait for my next visit!

I love this store

I complain about the the manger in stors in TD mall he is very bad treat customer like atrash happened withe me he say to me get out from my stors iam in shok in my mind 0 customer services root bad behaviour

This is, without a doubt, the worst company I have ever ordered from. Their online user experience is terrible. Over 2 weeks ago I purchased a dress online and went to the store to exchange it for a smaller size, only to discover they don’t allow direct in-store exchanges. Instead, I had to return the dress online and request through customer service they waive the $7 return shipping fee.

After completing the online return, I went to the store to purchase the dress in a medium. Instead of refunding the original payment method, they issued me a gift card without explanation. When I emailed to ask why the refund wasn’t processed to my original payment, they completely ignored that part of the message. Only noting that they sent the $7 shipping fee to original payment. I don’t want a gift card, I want a REFUND to my card.

This entire process, a whole 2 weeks I’ve been going back and forth with customer service, which should have been a simple size exchange, was unnecessarily complicated and frustrating. Their customer service is appalling, and the quality of their clothing is no better. Items don’t last beyond two washes before falling apart. This experience has left such a bad impression that I’ll never shop at this store again.

Terrible quality of clothing. After 3-4 wears/washes, everything is pilling, fading. Just terrible quality.

They did not deliver the items i purchased, but charged my credit card.

I recently placed an online order and purchased a prestige card at the same time. While my order arrived, the prestige card was not included. Yesterday, I visited one of their stores to make a purchase, and despite showing proof of my prestige card purchase, the staff couldn’t apply the discount.

Today, I reached out to customer service and spoke with a representative named Nancy. She informed me that if I place another order online, they could apply a 10% refund afterward. I asked if they could waive the shipping fee due to their error, especially considering I had already visited the store. Unfortunately, Nancy firmly refused, suggesting I have the order shipped to the store for pickup instead to avoid the shipping fee.

Given that this issue was their mistake, I expected a bit more effort to make things right. I don’t think waiving the shipping fee is an unreasonable request under the circumstances. Based on this experience, I won’t be doing business with this company again. Their customer service has been disappointing.

I placed an order Thursday night, realized Friday morning that I move on Wednesday and reached out to customer service to see if there was anything they could do. I ended up getting my order today. Customer service was so sweet
Also everything came true to size and looks great. Will be ordering again

Sizing is terrible. Makes a normal size person feel huge. I’m 5’1 and 140 lbs. usually wearing a medium but it looked too small so I got a large and it didn’t fit. The girl looks at me and says - you’re too big for a large. Are you kidding me??? Never shopping here again!!!

I was looking for a dress in the Suzy Shier In Bower Mall /Red Deer. The sales associate named Karly was so extremely helpful with me. I left not buying a dress this time but will be back another time and I will be looking for Karly to help me out.

I will give -10 to this store if I could. Pricey on cheap quality of material and not allowed for refund and only exchange within 14 days. The store sales associate don’t care and shows me attitude there is no refund. So I brought the exchanged ones home and washed the clothes and can not wear the second time. If the company is not making good revenue, please just shut down and eat the loss.

I shopped a year ago at the Sheppard and Young Street store ( The Sheppard center ) The staff at that time were excellent and very helpful. This month I went twice and both times there were 2 young women at the cash and they were extremely unprofessional. They were very loud, laughing and talking about personal matters. Not once did they leave the cash or offer help. I went again in May 2024 and the same 2 young women were shopping and trying on shorts. Again very loud and obnoxious and ignoring customers. They honestly did not seem to give a hoot what the customers thought.
I left and will not be back.

I had a gift card for $30.57 so I bought a sweater at Guildford Mall in Surrey, BC I bought a sweater and the total was $30.58. So the cashier said I owed 0.1 cent so I gave him an American penny. He said he couldn't accept American money and that I could use my debit card for 0.1cent. I told him the American money is worth more than the Canadian penny. He called another staff member and she said that I owe 0.10 cents and I told her that the cashier said that I owe 0.1 cent. She called her manager and the manager said that I owe 0.10 cents and that they would but 0.8 cents back on my Suzy Shier gift card!
I was shocked, because if they owed me 0.1 cents I wouldn't ask for it back. What poor customer service and policies. They could have cancelled the 0.1 cents at the beginning and we could have called it even, but they had to hassle and give me attitude. I stopped buying from Suzy Shier 20 years ago because of their poor return policy and the only reason I went back was to use up the gift card. I have told my experience to many family and friends and warned them not to shop at Suzy Shier.
The store is not worth shopping at because of their awful return policy and awful customer service.
The sales associates need good customer training.
Susie

So today I went to To the shop to see some clothes right because I got like a membership gift card for my auntie and I didn’t know how it worked because I never went to actually shop there and the service lady was really mean she was giving me attitude and she thought I stole the gift card and she was like oh like the name on the gift card and the name like you’re giving me is not the same thing . The service customer is really bad. I’ll give it like a -10 if I have to.

I hate their customer service representative, they are mean and fake. I went to the location of square one in Missisauga to find a job. I went to talk to the representative when she saw me holding a paper, she immediately turned to her colleague and said " Ahh!! These people come with resume!!" in a supper arrogant and annoying tone. Then when I said Hi she was like " No, we are not hiring currently" in a sweet voice. I was like Oh man I know your reality but I didn't say anything, but I felt extremely sad hearing her. It was the most awful experience of mine from 23 stores which I visited.

I buy clothes at Suzy at 2101 Cornwall 11 avenue regina-s4p3y6i spen $339.51 I come back home and check the price it not machine with the tape and I come back tell them to double check the price it right, 2 time the scan on computer come up the price it wrong , and one pants I got $24.95 on the red tape they charge me $29.40 and thay say they don't sale it for me and do not give me money back tell me have to refund and take something in the store, and the store all ready close, I say give me store credit I come back other times they say nope I have to pick it now , that it store it I ever see it on my life and I ever come back again so who ever buy from this store make sure you check before you leave this store

I would give a negative 10 if I could.
Purchased a coat online and within 10 minutes my credit card info was hacked. Credit card tracked it back to Suzey Shier online purchase. Notified the company asap (Dec 2023) received message they are busy. It's now Jan 28 and still no word back.
It shows me they have zero interest in resolving the issue. I will never trust this company again

I recently bought a two pairs of leggings for my daughter they were both the same They fit her fine so she took the tags of and then she realized that one pair had stitching in the crotch was fraying so I returned them with the tags of and they wouldn’t return them with a store credit I had the tags with me but not attach. They wouldn’t give me any credit and showed no respect for me just store policy I said it was a terrible policy and they could be returned to the manufacturer no problem..I am a shopper of Suzy’s for forty years most of my closest of full of Suzy shier clothing it very personal for me because I had been shopping there for so long with no problem…they said they usually put clothing on the floor and mark them down in prize when they have a problem like I had but who wants leggings with the stitching that is fraying in the crotch…very upset right now with the service I got, no respect for the customer .

I went to the Suzy Shier located at the Bayshore Shopping mall in Ottawa last Thursday, November 23rd and the sales associate was very rude. I was asking her questions about the Black Friday sale and she didn't give me a straight answer and her attitude was like I was annoying her. Awful service.

If i could give a lower number i would dont trust them! they lie about delivery time and you will wait for weeks on your order.