Swablue Reviews 205

Ordered a Spice Rack... it came completely crushed. They would not replace it unless I spent over $25 to ship it back to them (only to get another crushed product). Used PAYPAL thinking I had some protection... NOT!! Cancelled my paypal account as well. BUYER BEWARE!!

Scammers. Never sent my order

This person or business is bogus.
Don’t buy from him.
I purchased online and items never turned up.
I wrote to steve@swablu, and no reply.
I tried writing again, and he has blocked my email address

Hey..let us all try to find put where this rip off company is located..i hate these scammers!!

once you place your order they no longer care as this is just a drop shop company for other businesses .. they refusae to take responcability for the money i spent with them it has been over 6 months and i still do not have my product ,, DO NOT BUY ANYTHING THROUGH THIS COMPANY

I requested refunds of 2 default sets with photos proving items was totally default upon arrival. No refunds until today since June 23rd. I would request an immediate action as this is one of the most unreliable and irresponsible Company. Your staff Dhenzel promised to get back but never did.
Order # SBM 44219. Would appreciate if you can put through my refunds immediately and stop giving me empty promises!

Ordered 2 x Peel Off facial Veil Creams on 24th July 2020. Received 2 x Eggshell Yeast Mask Creams 25th September 2020. Not only did this order take too long to arrive but it was not what I ordered. I have contacted Customer Service and have received no reply.

i wish i had read about them before ordering.
i put my order 11/3-2020, after not receiving it within a month, the tracking link stopped working, when they do answer, which is once every 2 months, htey use standard answers "We are sorry for the inconvenience

As per checking, your request is still in progress.

It will be more likely that a replacement will be sent to you if appropriate, if not possible, a refund will be provided to you."

or "Your request is still in progress, we will send you an email once we received an update."

they dont care to comment or find it strange that it has taken 6 months for delivery.

Terrible, terrible company. I will never order from them again. One of their products gave me a severe allergic reaction so I canceled my second shipment and they refused to refund me. HORRIBLE!! They would get a zero if I could!!

Received my order took three weeks was glad didn’t take to long also there wasn’t any direction with product. But I excited to try the product will be back with results thanks

I received my order and it was total crap. So I returned it and never got a refund. The package I sent back came back to me marked return to sender. So I'm out the original cost and the return shipping cost. This company is a total scam!!

this site is a total scam, placed an order on 10th May 2020 and I am still waiting. I have asked for my money back and still nothing. Never never never buy from this site. I have to put 1 star to be able to post however they deserve no stars they are scammers

The product I paid over $25 for was falsely advertised because what I received was worse than something I would find at a dollar store. Absolute garbage.
Avoid this company like the plague.

I would give swabluue a ZERO if I could. Their products are cheap and you might as well have a spot ready in your garbage can because you will be throwing them away.
I contacted them the day after I received my product and asked for a return authorization based on the fact that what I received IN NO WAY resembled the ad. They lead you to believe there is a 30 day return if defective or not as advertized. I could have done better in buying out of a Ten Cent Bubblegum machine.
I have gone back & forth with them at least a dozen times and I have made it clear that their product DID NOT resemble their ad, and that I would like a return authorization. Their response is that the product has to be defective. I am still trying, but for the rest of you considering buying anything from them...DON'T!!! The company is nothing but a scam and they are nothing but LIARS AND THIEVES!!!

I got my order. It was a long waiting period but at least I got it. I guess because of what's going on right now.

My worst experience.
I received a faulty item but still struggling to get a replacement item or refund. Here is all my emails regarding this issue.
please read all my emails and you will know
here is
Hello Muhammad,

Thanks for messaging in.
Please be advised that as of 03/20/20 your request is still in progress.

We are hoping for your patience,
👤Yen~

On Tue, Mar 24 2020, at 10:05 PM, Muhammad
I am still waiting for replacement item. Now its quite long time to this issue. How long it will take more time to get my item. Please send me my replacement.
If replacement is not possible please refund me.
Thanks

On Thu, Mar 05 2020, at 01:07 PM, Swablue
Hi Muhammad,

We are apologize for the inconvenience.

I will follow up this request and will get back to you as soon as I receive a response from the support team.

On Thu, Mar 05 2020, at 01:04 PM, Muhammad Amjad Islam
Hi,
Thanks for your respond , Its too long now. Please process as soon possible.

Thanks

On Tue, Mar 03 2020, at 01:34 PM, Swablue
Hi Muhammad,

We are sorry for the inconvenience

As per checking, your request is still in progress.

It will be more likely that a replacement will be sent to you if appropriate, if not possible, a refund will be provided to you.

On Sun, Feb 23 2020, at 10:19 PM, Muhammad Amjad Islam
Hi,
I am still waiting for replacement item. Now its quite long time to this issue. How long it will take more time to get my item. Please send me my replacement.
thanks.

On Sun, Feb 02 2020, at 09:58 PM, Swablue
Hi Muhammad,

Thank you for your message.

Please let us know if you have other inquiries or concerns.

On Sat, Feb 01 2020, at 05:28 PM, Muhammad
Thank you, I will be happy as soon as I will get Replacement..

On Sat, Feb 01 2020, at 06:31 AM, Swablue
Sorry for the holdup. The replacement has already been escalated. We will get back to you once we have the tracking information.

Thank you!

Mark

On Wed, Jan 22 2020, at 10:42 PM, Muhammad
Hi,
It is my third e-mail, but my issue still pending. That is my last reminder if you will not answer then I have to take action for my legal right. Please solve the issue as soon as possible.
Thanks

On Sun, Jan 19 2020, at 08:49 PM, Muhammad
TO,
The SB Team,
I am still waiting to resolve the issue of my faulty item. Please resolved it as soon as possible.
Thanks.

On Sun, Jan 12 2020, at 08:42 PM, Swablue
Thanks for sending the video. Let me forward this to our escalation team and get back to you with an update.

Thank you!

On Sun, Jan 12 2020, at 03:20 PM,

Hi,
I received as a faulty head , I am going to attach Picture and video as a proof.
Thanks
HM

On Sun, Jan 12 2020, at 12:21 AM, Swablue
Hi Muhammad,

Thanks for messaging in. Can you please confirm this from your end? Was the item faulty or broken when it arrived? If yes, can you please send us a proof of video supporting your claim.

We appreciate your cooperation as we work together to have this get resolved soon. Should you have any questions, please, reply to this thread and we are happy to assist.

Thank you!

On Sat, Jan 11 2020, at 11:37 PM,
You received a new message from your online store's contact form.
Name:
Islam
Email:
Phone:
07949773548
Body:
I received my shaver kit ( Finishing Touch) . Its faulty. Microfoil Head is broken. It does not work. How can get my refund or placement ???
Terms And Conditions:
on

I would rate them 0. Placed my order 116808 on May 23, 2020. Todays is August 15,2020/ Nothing has been received. Sent them multiple e-mails, Bla-Bla-Bla, when I asked for refund they say that they cannot refund me because package was sent. Trackable number is
SYRM103878029 but when you track it is unavailable to be tracked. They advertise under different ads on Facebook, don't trust them. They ripped you off . It is a big SCAM

Rubbish rubbish. Don't buy you won't get your order. EVER. I ordered in April . I have sent emailed a copy of my PayPal proving that i have paid. They still say they haven't got a record. I am going to leave it in the hands of PayPal as I have constantly asked them for a refund.

I’ve been waiting for my order for over 4 months and the customer service her sucks all I get is the same email over and over and over telling me it’s on its way 4 months I can’t get a hold of anybody I keep sending emails with no response this company I would stay away from and I’m telling everyone I know to stay away from this company it sucks it sucks the big one Horrible experience never again as far as I know the order that I placed 4 months ago I hope it goes back to them so they can stick it in there ass. ps And I can’t even get into my account anymore it looks like they deleted me probably because all the emails I’ve sent I guess that’s how they take care of their customers if they can’t figure out where my order is they just delete you

Don't buy from this company, ordered in March and never received my parcel, after continuous emails they say my parcel was delivered.
They are a scam would rate them as Zero.
Very disgruntled customer.
Have been ripped of $80