Swaledale Butchers Reviews 

218
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and taste of the meat, highlighting a wide range of products that are often difficult to find elsewhere. People also appreciate the reliable delivery service, noting that orders arrive on time, well-packaged with insulation and ice packs, ensuring freshness. The overall ordering process is described as easy and efficient, with many commending the good communication and service. However, some customers also noted concerns regarding the delivery service, specifically issues with third-party couriers causing delays, incorrect deliveries, or packages being left in unsuitable locations. Additionally, a few reviewers mentioned that some specific products occasionally fell short of expectations regarding taste or quality, with a few instances of spoiled or unsatisfactory items.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great selection of meats,... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of the meat, with... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt and on-time... See more

Order

Clients share positive opinions on order, highlighting that ordering is efficient and easy, with many... See more

Service

People report positive experiences with service, often highlighting its excellence from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate. I appreciate the cooking tips and enjoy re... See more

Company replied

Rated 5 out of 5 stars

What sets a company apart is how the deal with customer issues. Swaledale have amazing and flavoursome meats and they combine those with excellent and speedy customer service! Please keep up these ext... See more

Company replied

Rated 5 out of 5 stars

The order arrived well packaged and was delivered in line with the timescales given. Having previously sought out grain fed brisket i thought id take a chance on this grass fed one based on the d... See more

Company replied

Rated 5 out of 5 stars

Consistently good quality meat. Well butchered, just the right amount of fat rather than excessively so to increase weight to boost cost at the expense of a greasy result. A lovely boned and rolled si... See more

Company replied


Company details

  1. Butcher Shop

Written by the company

Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(218)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delicious meat

Delicious meat, well packed and delivered on time

April 24, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Maud! We’re delighted to hear your feedback.

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Rated 5 out of 5 stars

Wonderful sausages

Wonderful sausages, free range and high welfare. Easy to order,very quick to deliver and always kept updated. Produce is fresh with a few days leeway and can be frozen. Lovely variety.

April 24, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Mrs Welsh! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great meat

Great meat, happy to pay slightly more for top premium cuts of meat.
Definitely the best online butcher I’ve used.

April 24, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Rory! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Fabulous quality meat delivered on…

Fabulous quality meat delivered on time. Thank you!

April 24, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Simon! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Fantastic meat as always

Fantastic meat as always from Swaledale. This is the second time we've served one of their shoulders of mutton to guests and both times it's been a big hit. Their steaks and sausages are also superb. Highly recommended.

March 26, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Lucy! We’re delighted to hear your feedback.

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Rated 4 out of 5 stars

Great products let down by delivery problems.

As usual, the meat was of the highest quality. I emailed regarding preparation guidelines and received a prompt and useful reply. However, the delivery delay caused by the couriers means one star less.

March 25, 2026
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Reply from Swaledale Butchers

Thank you for your review.

I’m very pleased to hear you were happy with the quality of the meat and that our reply on preparation was helpful.

I’m sorry the order was let down by the delivery. We use DPD because they are the only UK carrier offering the combination of nationwide perishable delivery and a one-hour delivery window, which makes life much easier for our customers and allows them to make the most of their time. Around 99% of orders arrive on the designated day, so the service is generally extremely efficient, but like most things in modern life, the occasional delay is frustrating and does happen.

That said, I completely appreciate how annoying that is when you are planning around a nominated delivery date. Thank you again for your balanced and thoughtful feedback.

Rated 5 out of 5 stars

My husband loves the meat from you…

My husband loves the meat from you (tried sausage and salt beef). Good delivery and price as well.

March 25, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Lil! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Mr s retied master butcher

Mr s retied master butcher
Many thanks swaledale
Quality quality quality

March 25, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Samuel! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Perfect!

Great meat at reasonable prices. My new goto online butcher.. W LONDON

March 25, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Chris! We’re delighted to hear your feedback.

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Rated 5 out of 5 stars

Wonderful products- excellent service…

Wonderful products- excellent service from ordering to receiving. I highly recommend.

March 25, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Ms Cole! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

The meat is fresh and not tough

The meat is fresh and not tough. Delivery was quick and packaging was great.

March 25, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Elizabeth! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Delicious meat

Easy ordering and delivery as arranged. Meat was packed well still very cold. Meat looks delicious, it’s currently in my freezer!

March 25, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Gill! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great quality meat

Great quality meat, well prepared, and fast delivery. Perfect!

February 24, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Dan! We’re delighted to hear your feedback.

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Rated 5 out of 5 stars

Great quality produce and a very…

Great quality produce and a very reliable service with a good team backing it up

February 24, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Paul! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Always fresh, never frozen, quality meat at a good price

Swaledale is my prefered place to order my meat, it arrives packed well, with ice packs and insulated packaging in a sturdy box.
The meat is always fresh and of good quality, no matter what i order it is always exceptional meat, tasty and well packaged, and never frozen.
Swaledale offer easy to follow recipies.
Delivery is always within a slot

February 23, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Jayne! We’re delighted to hear your feedback.

Rated 2 out of 5 stars

Very good quality meat

Very good quality meat, unfortunately unreliable delivery company. We would think twice before using again; if we lived closer, we would collect!
Karen
Cheltenham

February 24, 2026
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Reply from Swaledale Butchers

Thanks for your review — and for ordering from us so many times. We’re really pleased you rate the meat, and I’m sorry the delivery experience has been frustrating.

Just to clarify, we don’t offer a collection service — we operate as an online delivery business only. We deliver nationwide five days a week and use DPD because they provide full tracking, delivery-day notifications and a one-hour time slot.

Where it can be more difficult is buildings with a communal foyer/entrance hall. As noted in our FAQs, parcels may be left in a foyer or post room where other residents have access, so it’s important to be on hand to collect the delivery promptly.

We do appreciate your support, and we’re sorry the delivery side has let the overall experience down.

Rated 5 out of 5 stars

Good range of products. Excellent. quality and good recipes

Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate.
I appreciate the cooking tips and enjoy reading Valentine Warners variations on how to get the best out of a particular cut. They use DPD which in my area is very reliable. Been a customer for some time now and no complaints.

February 24, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Stella! We’re delighted to hear your feedback.

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Rated 5 out of 5 stars

Excellent food and service.

Excellent food and service.
The diced mutton is amazing

February 23, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Les! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

First time!

I've bought things online for years, so I thought I'd buy some meat. Brilliant company. Easy to navigate website. Clear pricing, straight forward delivery.

And the most important thing is - it tastes like REAL MEAT!

I've already ordered a second one!

February 23, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Heather! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Their products are top tier

Their products are top tier. I have yet to find a supplier with better quality meat than them.

February 23, 2026
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Josh! We’re delighted to hear your feedback.

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