Swanation 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This company is bogus!!! In September 2020 I had to return ladies shoes that were too small. Their sizing does not correspond with European shoe sizes. The shoes cost £37 sterling. I paid £18... See more

Rated 1 out of 5 stars

Do not use this firm EVER! Wasted over £40.00 thinking I was buying things to entertain my children over Lock-Down - Money I cannot afford to throw away whilst we can't work. No communication or oppo... See more

Rated 1 out of 5 stars

What a absolute CON. Wish I had seen other reviews before ordering, and could warn others about this dubious Company. Only heads arrived but my order clearly shows a photo showing the whole machin... See more

Rated 1 out of 5 stars

Same as hundreds of other buyers ...thought I was buying the whole brush set but only received the brush heads...completely useless and a waste of money. Why is the Company still allowed to trade ? I... See more

Company details


Contact info

All reviews

(200)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

I spent £44.98 on the complete set and…

I spent £44.98 on the complete set and delivery then cancelled it straight away as found the same one cheaper else where. I received an email telling me the refund will be in my account between 4-8 business days. This was two weeks ago, still no refund! They are now not answering my emails and the website has been taken down! No idea what to do now but I want my money back!

October 2, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible company they offered me a 30%…

Terrible company they offered me a 30% refund on product that is misleading in the advert I refused then offered me 70% I refused finally offered refund of 100% sent email saying money refunded to my card they lied still not got my money

October 1, 2020
Unprompted review
Rated 1 out of 5 stars

Same as hundreds of other buyers…

Same as hundreds of other buyers ...thought I was buying the whole brush set but only received the brush heads...completely useless and a waste of money. Why is the Company still allowed to trade ? I bought it through an advert which kept appearing on Facebook who I thought would be trustworthy. Can't find any way to complain on Facebook as I don't think they should be letting such unscrupulous companies advertise as they do

October 1, 2020
Unprompted review
Rated 1 out of 5 stars

I purchased a spin scrubber in…

I purchased a spin scrubber in September, this arrived yesterday however it was only 3 scrubber heads! I contacted the company via PayPal & they have asked me to return them to China at my expense & they will refund my money, I have escalated this via PayPal

October 1, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

DREADFUL COMPANY

Why hasn’t something been done about this dreadful company. I also have three useless brush head replacements - and nothing to attach them too !

I’m going to contact trading standards and I also have contacts with a consumer tv programme.....

October 1, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Absolute rubbish. Criminals

Not recieved a item I've bought of this horrible company. Customer service absolute shocking.
Trying to get a refund for the last 5 days.
But the creatures keep asking me to return a item i do not have as it never turned up.
Id steer clear of this thieving scum of a company.

October 1, 2020
Unprompted review
Rated 1 out of 5 stars

I feel cheated

I feel cheated. The spin scrubber advert implies that the machine with 3 brusheads was on offer at half price at £14.99. After 12 days all that arrived was 3 brush heads. Shame on you.

September 30, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

What a absolute CON

What a absolute CON. Wish I had seen other reviews before ordering, and could warn others about this dubious Company. Only heads arrived but my order clearly shows a photo showing the whole machine. How can this be allowed? It's impossible to contact them so £20.00 wasted. Trading Standards where are you?

September 30, 2020
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam . Only heads arrived
Agree wholeheartedly with other reviewers.
£20 down the drain .Can I hope to receive
the head so I can use the brushes ?!!

September 30, 2020
Unprompted review
Rated 1 out of 5 stars

MISLEADING ADVERTISING.

MISLEADING ADVERTISING.
Wish I had read reviews before dealing with company. They are selling the Hurricane Spin Scrubber and all the advertising shows the whole product. Even the price, though reduced, suggests it is the full product. When ordering the picture is of the whole item.NO NO NO. Only three heads sent. Not the machine.
Just like other reviewers you cannot get money back, just return to China at your cost.

September 30, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Swanation scammers

I should have read the reviews before ordering. This is a con. Like others i ordered a cordless brush but was sent just the brush heads. E mailed lots to eventually be told (via automated message) no returns but if i want to pay postage to some address in China i can. These people should be stopped and facebook should stop advertising their wares.

September 30, 2020
Unprompted review
Rated 1 out of 5 stars

Very Frustated.

Order complete system, only recovered replacement heads, and now continue to ask for photos which have been sent 3 times.

They have a UK email, but seems as though they are replying from outside due to time delay.

Thief shop is no longer on line either

September 30, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look