Very Good and PROMPT Customer Service and Support. If possible try to improve the Swann App further. Main issue for me is that stored Playback Security Camera videos are often not available to view fr... See more
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I have a number of MaxRanger solar powered cameras. They are excellent - when I have power. I bought a separate Swann solar panel for each that I could align to the sun and ensure my batteries were to... See more
Company replied
Good advice and product seems to work well. Only disappointment was delay in responses to enquiries ... clearly in a different time zone to UK, so often response would come back a day later.
Company replied
I believe the video doorbell was good. However, despite valiant efforts by the company, we were unable to pair it with my wifi.
Company details
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
Australia
- 03 6417 5347
- swann.com
3.9
Great
11K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Appalling customer service poor product
Appalling customer service. Have ripped me off with a camera that doesn’t work, won’t hold charge, the app doesn’t work and you can’t get play back and won’t refund me despite me spending hours online and on the phone. DO NOT BUY ANYTHING FROM THEM!
March 4, 2026
Unprompted review
Reply from Swann Security
Hi Duncan,
Thank you for sharing your experience. We’re really sorry to hear about the difficulties you’ve encountered with your camera, including the charging, playback, and app issues, as well as the frustration this has caused. We understand how disappointing this situation must feel. This is certainly not the experience we want for you or any of our customers.
After reviewing your case, we noted that the purchase was made in November 2024, which unfortunately places the request outside of our standard refund and return timeframe. Because of this, we’re unable to process a refund under the current policy.
That said, we still want to assist you and work toward a possible resolution. We will be reaching out to you via email so we can review your concerns in more detail and see how we can best help address the situation. We appreciate your patience and the opportunity to assist you further.
We know this hasn’t met your expectations, but we’re committed to doing better.
Mary -Swann Team
Disappointed
I bought 2 new Swann SWPRO-4KMQB cameras to upgrade 2 Swann DVR cameras bought as part of an 8 camera DVR kit purchased in 2018.
Not sure exactly what I was expecting, apart from better quality display and night time pictures.
Unfortunately, the new ones are very poor quality overall:
- Plastic casing and base, whereas previous ones have steel casing and base
- daylight quality is basically the same as the previous ones
- night time picture is worse quality due to less IR lights on the camera - 4 IRs on the new ones (2 pairs on each side of the lens), several IRs in a ring around the lens on the old ones
Swann no longer sell the original cameras, so I guess if I need to upgrade then I will have to look for another supplier.
February 17, 2026
Reply from Swann Security
Hi Simon,
Thank you for sharing your feedback and for being a long-time Swann customer. We completely understand your disappointment that the new cameras didn’t meet your expectations, especially compared to your previous system. Your observations regarding the casing and night vision performance are important, and we appreciate you bringing them to our attention.
There may be settings adjustments that can enhance the image quality and night-time performance of your new cameras. Our support team would be happy to guide you through these to help ensure you’re getting the best possible results from your system.
Please feel free to reach out to our support team at tech@swann.com, and we’ll work with you to optimize your setup.
Your feedback is important to us, and we appreciate your continued support.
Mary - Swann Team
I was surprised to find a fast delivery…
I was surprised to find a fast delivery from the date ordered. Well packaged cameras that were inside another sturdy box. My old system broke, so i needed these cameras fast and they came super fast! Swanns systems are always organized well and set up is quick also. My only suggestion is to go back to the wireless mouse. I like to use it when i am sitting in my recliner, but with the wired mouse i have to keep getting up to adjust things. I went to store and was able to get a wirless mouse and hook it to the Swann system. All in all, Swann is still the best around! Thank you so much for the crisp video recording!
February 18, 2026
Reply from Swann Security
Hi Chris,
Thank you for sharing your feedback. We’re thrilled to hear that your cameras arrived quickly and were well-packaged, especially since you needed them urgently after your old system broke. We know how important it is to get things up and running fast, and we’re glad we could meet your expectations with the speedy delivery and smooth setup.
We also appreciate your suggestion about the wireless mouse. It’s great to hear that you found a solution by picking one up in store, and we totally understand how convenient it is to use it from the comfort of your recliner. We'll definitely take your feedback into consideration for future product improvements.
Thank you for being a loyal Swann customer and for your kind words about our video quality. We’re so glad you're happy with the performance of your system. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
I have 3 years with cameras work great
February 17, 2026
Reply from Swann Security
Hello Jose,
Thank you for sharing your feedback. We’re so glad that your cameras have been working great for the past 3 years. That kind of reliability is exactly what we aim for.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hi Mike,
Thank you for sharing your feedback. We’re sorry to hear that you were looking to purchase a WiFi dongle and weren’t able to do so. We understand how important it is to have a wireless setup, and we apologize for any inconvenience this may have caused.
At the moment, the WiFi dongle isn’t available in the UK. This is mainly because many UK homes have thicker walls or concrete construction, which can significantly reduce wireless signal strength and lead to an unstable connection. To ensure the best possible performance and reliability, we’re unable to offer the dongle in that region.
As an alternative, we recommend using a WiFi range extender that has a LAN (Ethernet) port. You can connect your system to the extender using an Ethernet cable and then have the extender wirelessly to your main router or modem. This setup can provide a more stable and reliable connection while still offering flexibility in placement.
If you’d like assistance choosing a compatible extender or setting it up, please feel free to reach out to us. We’re always happy to help.
Your feedback is truly appreciated.
Mary - Swann Team
Have customer service sales…
Have customer service sales support available by phone instead of just online when trying to make a purchase of a product. I've been waiting since 9/10/2025 for a replacement DVR8-4580v or updated equivalent. Very frustrating D Carroll
February 15, 2026
Reply from Swann Security
Hi Dennis,
Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced. We completely understand how important it is to have your system up and running, and we regret the inconvenience this has caused.
We also appreciate your suggestion about having customer service sales support available by phone when making a purchase. We’d like to clarify that we do have customer service phone support available Monday through Friday, from 6:00 AM to 5:00 PM PDT. We’re sorry if you experienced difficulty reaching us during those hours.
Additionally, we’d like to clarify that Swann recorders are only available as part of a complete security system kit. We do not sell DVRs or NVRs separately, as our systems are designed as fully integrated solutions to ensure optimal performance and reliability. Selling recorders individually can lead to compatibility issues with different camera series, third-party devices, unsupported configurations, or mixed technologies (such as analog and IP), which may impact system performance.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at tech@swann.com. We’re here to help and are committed to supporting you in any way we can.
Your feedback is truly appreciated.
Mary - Swann Team
Don’t answer the phone, don’t respond to emails
Swann doesn't answer the phone (during regular business hours) and takes a very long time to respond to emails.
Request for an RMA has had no response in at least five days, making it almost impossible to return a product within the 30 day window.
My device will not communicate or TCP port 9000 so it is useless for monitoring video and tech-support is extremely slow to respond to requests for help.
I finally was contacted by support, and we exchanged emails over several days until finally they offered to call me and requested dates/times for a phone call. After 24 hours of waiting for them to call, they still have not called.
Previously I was very pleased with their products and support (been using their products for 5+ years), but I am not pleased with the issues encountered with this current purchase/product (SWDVK-846804WL).
February 11, 2026
Reply from Swann Security
Hi John,
Thank you for bringing this to our attention, and for sharing your experience. We sincerely apologize for the frustration you’ve experienced. We understand how concerning it is when you’re unable to reach us by phone, receive timely email responses, or get assistance with your RMA request, especially with the return window in mind.
We’re very sorry for the delay in our response. Our operations are closed during weekends, which may have contributed to the longer turnaround time. That said, we completely understand that this situation has been inconvenient, and we regret any added stress it has caused.
Our team will be reaching out to you directly via email to prioritize your case, assist with troubleshooting, and ensure your RMA request is properly addressed if needed. We understand the urgency of your situation and are committed to working closely with you toward the best possible resolution.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible. Your feedback is truly appreciated.
Mary - Swann Team
Great Customer Service
Although some of the products I’ve received have been malfunctioning, Swann’s customer service is top notch. They have gone above and beyond my expectations and deserve 5 stars for their customer service support!
October 25, 2025
Reply from Swann Security
Hello Frank,
Thank you for sharing your experience. We’re thrilled to hear that our customer service team has exceeded your expectations, even when some of the products you received were not functioning perfectly. Your recognition truly means a lot to us and will be shared with the team. They work hard to provide the best support possible.
We also appreciate your patience and understanding regarding any product issues. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
I have 1 battery out of 7 that won’t…
I have 1 battery out of 7 that won’t completely charge or I would have given a 5 star
February 13, 2026
Reply from Swann Security
Hello Bernard,
Thank you for your feedback. We’re so glad to hear that you’ve had an overall positive experience with your system.
We’re sorry to hear that one of your batteries isn’t fully charging, as that’s certainly not the experience we want for you. We’d appreciate the opportunity to look into this further and help resolve the issue. It could be related to the charging cable, power source, or the battery itself, and our support team can guide you through a few quick troubleshooting steps.
Please feel free to reach out to us at tech@swann.com so, we can gather a few more details and assist you further. We’re here to help and want to ensure everything is working as it should.
Your feedback is truly appreciated.
Mary - Swann Team
I recently purchased a new Swann POE…
I recently purchased a new Swann POE security camera from eBay provider to replace a failed camera in my 16 camera Swann PVR. From the outset the camera did not connect. I contacted Swann Service and the agent patiently and helpfully guided me through a batch of tests and processes in order to identify the problem. Eventually, it was clear that the camera was faulty. The agent advised me that Swann no longer supported individual cameras in multi-camera systems because some were found to be incompatible with such systems. This was disappointing as that suggests my system cannot be maintained with replacement cameras. I eventually called back and another agent advised that the problem was most likely related to powering the camera. I returned the camera to the eBay retailer who verified the problem and replaced the camera. The replacement immediately worked perfectly. The Swann response or advised non-replacement policy is unacceptable for a new camera which is recorded as being compatible with my system. The Swann people were great but let down by an inappropriate policy. I was impressed by the service provided by the eBay reseller.
February 5, 2026
Unprompted review
Reply from Swann Security
Hi Leigh,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the frustration you experienced while trying to replace the faulty POE camera on your NVR system. We understand how important it is to be able to maintain and replace individual cameras when needed.
We’re pleased to hear that our support agents were patient and helpful throughout your troubleshooting process, though we regret the disappointment caused regarding compatibility guidance. We also appreciate you highlighting the positive service you received from the eBay reseller and are glad to know the replacement camera is now working perfectly.
Your comments regarding replacement camera support and compatibility are important, and we will ensure this feedback is shared with the appropriate team for review. We truly value your experience and the opportunity to improve.
If you would like us to review your system details further or clarify compatibility options moving forward, please feel free to reach out to us directly at tech@swann.com. We’re here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Clear and secure
February 25, 2026
Unprompted review
Reply from Swann Security
Hello Jayfrey,
Thank you for your feedback. We’re thrilled to hear that you find your system clear and secure. That’s exactly what we aim for.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
We love them and there product highly…
We love them and there product highly recommended
February 26, 2026
Unprompted review
Reply from Swann Security
Hi Debbie,
Thank you for your wonderful feedback. We’re thrilled to hear that you love your system and that you’d highly recommend our product. That truly means a lot to us.
Your support and recommendation are greatly appreciated. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Over all good
I have the solar powered cameras and they have been great. No issues. Just the ring camera is quirky. I find myself having to reboot the ring camera at least twice a day to keep it working otherwise it loses connection. Fair to say though I have not contacted the company on it. I would have to look into it some more or live with it as is.
December 29, 2025
Reply from Swann Security
Hi Maurice,
Thank you for sharing your experience. We’re so glad to hear that your solar-powered cameras have been working great with no issues, but we’re sorry to hear that your doorbell camera has been losing connection and requiring frequent reboots. That certainly isn’t the experience we want for you.
While we understand you haven’t reached out to us about it yet, we’d truly appreciate the opportunity to look into this further and help identify what may be causing the connection issue. Often, this can be related to Wi-Fi strength, firmware, or camera settings, and we’d be happy to guide you through some steps.
Please feel free to contact our support team at tech@swann.com at your convenience so we can assist and work toward a lasting solution. We’re here to help and want to ensure your system runs smoothly.
Your feedback is truly appreciated.
Mary - Swann Team
All recordings from earlier in the day…
All recordings from earlier in the day are! Hard to access to review. Can not pull up Live! View! When needed. Almost a complete waste of money and time and effort to install . Wish now had not purchased both.
February 4, 2026
Reply from Swann Security
Hi George,
Thank you for sharing your feedback. We’re sorry to hear that you’ve been having difficulty accessing recordings and using the Live View feature with your system. We understand how important it is to quickly review footage when needed, and this is certainly not the experience we want for you or any of our customers.
We'd appreciate the opportunity to look into this further and work with you toward the best resolution possible. We’ll be reaching out to your email to gather more and ensure your system works as expected. Alternatively, you can reach out to us directly at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
The playback on the camera system…
The playback on the camera system consistently does not work. I trouble shoot and nothing. You can't get customer service to help. Next time I will go with a company with a high customer service score.
Due to this review, the company reached out. I still need to contact them but the reliability is still a concern. Trouble shooting every two weeks is ridiculous. I plan on reaching out tomorrow.
February 5, 2026
Unprompted review
Reply from Swann Security
Hi There,
Thank you for sharing your feedback. We’re very sorry to hear that the playback feature on your camera system hasn’t been working consistently and that troubleshooting hasn’t resolved the issue. We also understand how frustrating it can feel when you’re unable to get the support you need. This is certainly not the experience we want for you or any of our customers.
We’d truly love the opportunity to help resolve this and work with you toward the best possible solution. We will be reaching out to you in a separate email shortly so we can gather more details and properly investigate what’s happening with your system. Alternatively, you can reach out to us directly at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
swann equipment is crap
swann equipment is crap. cameras stop transmitting for no apparent reason and service support like to tie you up in never ending fault finding exercises that go absolutely nowhere. If you know whats good for you, before you spend large coin because you think you are getting a superior product because youre spending more, consider ALL of the other alternatives, because Swann leaves a lot to be desired, and failure of equipment when outlaying hundreds of dollars on cameras and nvr, leaves a very bitter taste. Swann, Swoon, VOMIT!
February 24, 2026
Unprompted review
Reply from Swann Security
Hi Neil,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and completely understand how frustrating it must be to deal with cameras dropping out and support that hasn’t met your expectations especially after making a significant investment in your system. This is certainly not the level of service or reliability we aim to provide.
We genuinely appreciate the opportunity to look into this more thoroughly and work toward the best possible resolution for you, without putting you through unnecessary or repetitive troubleshooting steps.
We will be contacting you via a separate email shortly so we can gather some additional details and locate your previous support history. This will allow us to review what has already been done and determine the most effective next steps. We’re here to help and want to ensure this is handled properly.
We understand this experience has been disappointing, but please know we are committed to making it right. Your feedback is important to us and helps us improve.
Mary - Swann Team
Quality products at affordable prices
Quality products at affordable prices. Easy to arrange installation.
August 28, 2025
Unprompted review
Reply from Swann Security
Hi Geoff,
Thank you for sharing your feedback. We’re so pleased to hear that you’re happy with the quality of the products and found them to be great value for money. It’s also wonderful to know that arranging installation was simple and hassle-free for you.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Great system easy to setup and install
Great system easy to setup and install
Highly recommend
February 24, 2026
Unprompted review
Reply from Swann Security
Hello Martin,
Thank you for sharing your feedback. We’re thrilled to hear that you found the system easy to set up and install. That’s exactly the experience we aim to deliver.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Well built and packaged
Well built and packaged; easy to install. External power cords do not fit without removing grommet but the cord for your solar panel fits perfectly. I plan to order another camera and solar panel to have six cameras altogether.
February 9, 2026
Reply from Swann Security
Hi George,
Thank you for your feedback. We’re so pleased to hear that you found the product well built, well packaged, and easy to install.
We also appreciate you pointing out the note about the external power cords and grommet fitment. Feedback like this is very helpful and will be shared with our product team for review. It’s great to know that the solar panel cord fits perfectly and is working well for your setup.
We’re excited to hear you’re planning to add another camera and solar panel to make it a six-camera system. If you need any assistance when expanding your setup, please don’t hesitate to reach out. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
System is working great
System is working great
Installation was not too bad
Suggest to increase hole size in the base of the camera’s to allow larger screw size
Small provided screw might not accommodate the required support screw
Larger screw head provides a problem with the unit base to secure the camera position
Otherwise great
February 2, 2026
Reply from Swann Security
Hi Cornelis,
Thank you for sharing your detailed feedback. We’re pleased to hear that your system is working great and that the installation process went fairly smoothly. That’s exactly the experience we aim to deliver.
We also truly appreciate your constructive suggestion regarding the hole size in the camera base and the screw compatibility. Feedback like this is incredibly valuable, as it helps us understand real-world installation challenges and identify areas for improvement in future designs. We’ll be sure to pass your comments along to our product team for review.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
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