Swapfiets UK Reviews 

I couldn't be more grateful for Swapfiets and their excellent service! I am renting an electric bike to help me get around in late pregnancy. Whenever there's been an issue the team have always been efficient, proactive and helpful.

I gave written notice by email of my intention to cancel one month in advance, and returned my bike within this period. Despite this, they have charged me for a further month (because I didn’t email them my date of birth?). They have just sent my debt to a collection agency. The outstanding amount is less than £3. Avoid at all costs.

Great experience at the store in Spitalfields! Got my Power 1 e-bike today and looking forward to my new commute.

Incredibly rude telephone service. I upgraded to the Power 7 in March 2023, but wasn't advised that I would effectively receive two bills at the beginning of April, which has left quite a dent in my finances for the month - spoke to a woman on the phone who effectively told me that it was "my life, not hers" before hanging up the call.

Update: after waiting for a response to my complaint, I was offered a measley £10 off of my next bill. This is apparently an adequate compensation for the level of financial strain I was left under for a month. Incredibly poor customer value - when my contract is up, I will be looking elsewhere. Terrible service.

The point is that I wasn't advised about this double billing in one month and this lack of information led to a serious financial strain for me in that month - the rudeness of the advisor added further stress. No efficient or appropriate compensation or apology was offered.

Thank you for your good service today and your driver nice friendly chap today who got me back on two wheels

Good and friendly service. Only issue was that I had to wait a bit over 48 hours to have my deficient bicycle replaced.

Fast and good

Very bad experience.you gyz gave me unfit cycle which is to hard for running..I really disappointed for that

They solved my issue with the bike very quickly and easily.

I got a puncher on my bicycle. The company member gave me a new bike in 5 minutes. It’s amazing

Swapped my bike today, at my house. Got a message 20 min in advance and transaction done within 2 minutes. Absolutely brilliant

Swap was easily scheduled, and was done quickly and efficiently.

The team member who greeted me and made me feel very welcome. Accommodated very quickly to help me out.

Very good experience. Very helpful

Staff are very much cooperative and helpful solved my problem in minutes. Highly recommend and very good experienced

I showed up right when the shop was closing. The lights were off and the two guys were ready to go home after a long day, no doubt. They could have refused to serve me, but they kindly stopped what they were doing and took care of my needs - I wanted to swap my bike for a new one because I had been riding it for nearly 9 months and the rear light was busted. Five minutes later I was on my way on the same bike (new) with a rear light working. Thank you. Love the service even more now.

P.S. We forgot to test the bell. It doesn’t work well (gets stuck). So, I’ll be back.