I'm glad Honestly Mr Léo from swapfite Paris was excellent ans also miss Charlotte that i got on phone wzs very helpfull i'm happy for thé service i got from them
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A great experience. Shout out to Hugo, Emilie and the team, they were incredibly helpful and full of advice. Loving my new Power 1 e-bike, brand new with lots of power ! Thanks.
Company replied
After a slow beginning, everything was perfect. I got my first mail but then no one was calling me so I called them, and on the phone, we organized the transport, so I got my bike at home! The guy who... See more
Company replied
The staff is very nice and helpful. They’re very efficient, they don’t make you wait a lot and if the issue takes a lot of time they’d give you another bicycle to use in the meanwhile.
Company replied
Company details
Written by the company
Swapfiets est la première entreprise au monde de "vélo en tant que service". Fondée en 2014 aux Pays-Bas, elle s'est rapidement développée pour devenir l'un des principaux fournisseurs de micro mobilité en Europe, avec un total de plus de 220 000 membres aux Pays-Bas, en Allemagne, en Belgique, au Danemark, en France et en Italie en septembre 2020. Le concept de Swapfiets est assez simple : pour un abonnement mensuel, les membres de Swapfiets reçoivent un vélo ou une solution de mobilité électrique entièrement fonctionnelle pour leur propre usage. En cas de besoin, un service de réparation est disponible dans les 48 heures pour réparer ou échanger directement le deux-roues sans frais supplémentaires.
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4.6
Excellent
341 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
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Reply from Swapfiets France
Thanks Khalid !
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Reply from Swapfiets France
Thank you Léo !
Good bike, good service
I have a 7 speed bike from swapfiets for 6 months now evrything work well for my day to day trip. I had to change my bike today after an accident, it was donne in 15 minutes.
April 2, 2022
Unprompted review
Reply from Swapfiets France
Thanks Guillaume for your feedback, we hope you are enjoying your new bike !
very helpful
March 12, 2022
Unprompted review
Reply from Swapfiets France
Hi!
Thank you for your feedback!
Do not hesitate to contact us if you need anything 💙🚲
Swapfiets service
The staff is very nice and helpful. They’re very efficient, they don’t make you wait a lot and if the issue takes a lot of time they’d give you another bicycle to use in the meanwhile.
February 9, 2022
Unprompted review
Reply from Swapfiets France
Hi Asya,
Thank you for this lovely message! We wish to give the best service and if we managed to make you happy with the bike that is perfect! 💙🚲
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I was charged for two weeks but used the bike for 24 hours!
Hi, I rented the bike for two weeks but was told that I only pay for what I use. I brought the bike back the next day because I was not happy with the experience at all. I was told that all was set. Yet today I learned that I was charged for two weeks eventhough I only used the bike for 24 hours! This is totally unacceptable, especially that I am a student coming from Lebanon, and I made it clear to the employee who helped me that I cannot afford being charged for the whole amount if I didn't use the bike that long, knowing that we have a severe economic crisis! Besides, the bike was making sound while using it because the wheel was touching its protection and that made it slower.
February 8, 2022
Unprompted review
Reply from Swapfiets France
Hi!
I am extremely sorry of the experience you had. We will try to fix that right away!
Could you send us an email at info@swapfiets.fr for us to refund what you paid too much?
Again apologies for all these troubles, I will keep this feedback for it not to happen again.
Let me know if I can be of any help!
Great service and kind staff!
January 26, 2022
Unprompted review
Reply from Swapfiets France
Thank you for the positive review Lara! 💙🚲
I'm glad
I'm glad
Honestly Mr Léo from swapfite Paris was excellent ans also miss Charlotte that i got on phone wzs very helpfull i'm happy for thé service i got from them
January 10, 2022
Unprompted review
Reply from Swapfiets France
Hi Malek,
I will tell Leo and Charlotte that you are really happy with the service they provided :) Thank you for this amazing feedback!
Do not hesitate to reach out if you need anything, always happy to help! 🚲💙
Very good service !
Nice staff, fast and easy process - I got my bike in less than 10 minutes!
January 8, 2022
Unprompted review
Reply from Swapfiets France
Hi Antoine!
Thank for your lovely message! Happy that you like our service, and do not hesitate to reach out if you need anything 🚲💙
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The people are really nice but
The people are really nice ! However, the app really needs improving because you cannot reach them directly on it and you cant terminate your contract on it.
January 8, 2022
Unprompted review
Reply from Swapfiets France
Hi Coralie,
Thank you for your feedback! We will definitely try to improve the app for you to have the best customer experience :)
Have a lovely day! 🚲💙
Amazing vert good services
November 29, 2021
Unprompted review
Reply from Swapfiets France
Hi, thank you for your reply !
Best Regards,
Swapfiets Team
super friendly and helpful
the staff was super friendly. Explained everything very well and were very helpful and understanding with the problem I had. I would definitely recommend them to everybody I know!
November 19, 2021
Unprompted review
Reply from Swapfiets France
Hi, thank you for your reply !
Best Regards,
Swapfiets Team
The staff is really friendly and…
The staff is really friendly and helpful, explained everything clearly. Great service!
October 30, 2021
Unprompted review
Reply from Swapfiets France
Hi,
Thank you for your feedback !
Best Regards,
Swapfiets Team
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Very good experience with all the…
Very good experience with all the employees. Excellent explanations and availability at the corner shop. I wasn't put under pressure and everyone was kind and trying to do their best to answer my questions.
I recommend it.
October 27, 2021
Unprompted review
Reply from Swapfiets France
Hi, Thank you for your feedback.
Swapfiets Team
The bike is weak to use every day
The bike is weak to use every day, it is only useful for short distance
October 7, 2021
Unprompted review
Reply from Swapfiets France
Hi, thank you for your feedback. If you need to change your bike please contact our customer service to plan an appointment.
Swapfiets Team
Marcello in the shop at Boulevard…
Marcello in the shop at Boulevard Sebastopol is very polite and helpful, even though he has to handle the jobs of at least 2 professionals. Swapfiets France is obvisously victim of its own success. The client service is far from reactive. No one returns calls or messages over a whole week... I'm not impressed!
October 6, 2021
Unprompted review
Reply from Swapfiets France
Good morning,
Thank you for your feedback. We apologise for the delay in responding, as our team is dealing with a high volume of messages and calls.
We are in the process of resolving this situation to provide you with the most efficient and timely service possible.
Thank you for your patience and understanding
Reply from Swapfiets France
Hi,
Thank you for your feedback, our team is always ready to help !
Swapfiets Team
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unsuitable in paris
too big and too heavy for me ! backpedal is not easy and is not unsuitable in paris
September 22, 2021
Unprompted review
Reply from Swapfiets France
Hello, I am sorry to read that your Swapfiets doesn't suit you ! If you need to plan an exchange, please us our App or give us a call ! Have a lovely day. 🚲
The very first day night my battery…
The very first day night my battery adaptor is not working, I check for the appointment, it's not available for the next few days. I am in trouble.
September 19, 2021
Unprompted review
Reply from Swapfiets France
Good morning ! This is unfortunate ! If your problem is not solved, please give us a call on our number : +33 17 34 40 919. Have a nice day ! 🚲
I take velo elactic, today,, I think new,, but is not,new,,,,, have much problem,,
Salut, I am saheen sp , I take one ,"cycle elactic 🚴♂️"today / You gave me an old cycle, is it bad to ruin , everything on the cycle ?...problem battery, chaine, geir ⚙, speed, hend strant,, cle, battery piting? Much problem,,,,, I want to change velo elactic, please 🙏 give me appointment, (115 bd Sebastopol ) thak you
September 18, 2021
Unprompted review
Reply from Swapfiets France
Good morning ! I am sorry to read that you had a problem with your bike. Please give us a call if your problem is still not solved : +33 17 34 40 919. Have a nice day ! 🚲
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