I had an Issue with an exchange. Customer Support was superb, really pleasant, competent... Issue got solved quickly !
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My swap failed because I mistakenly sent more LTC than I was supposed to. I shared the transaction details with customer support and they gave me the option to 1) cancel the exchange and receive a ref... See more
Company replied
This company randomly holted my transaction with no expiration. After I followed up, they required KYC and after refusing needed a 3 day return period but did return all the bitcoin in the end. They r... See more
Company replied
I prematurely thought my tx wasn't working because it had been settled on Solana network with max confirmations for 5-7 minutes but support was right there to help...concurrently the update of the pro... See more
Company replied
Company details
Written by the company
Swapzone is a cryptocurrency exchange aggregator. Browse through services, compare exchange rates, analyze and swap cryptocurrency in just one interface. All swaps are custody-free, with no registration needed.
Contact info
You should know
4.7
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy seamless and quick
January 6, 2026
Unprompted review
Reply from Swapzone
Hi, David!
And just how it should be, love to hear that! Thanks for sharing your experience with us!
Best regards,
Swapzone team
Thank you
Thank you ! I've got my crypto swapped without any hassles.
December 15, 2025
Unprompted review
Reply from Swapzone
Hi, Priya Goel!
Nice to hear your exchange was hassle-free! Thanks for using Swapzone. We work to keep swaps straightforward, secure, and easy from start to finish.
Best regards,
Swapzone team
You can trust this site!
Great experience! Swapped from SOL to TRX no issues. Wasnt too pricey. I recommend!
December 12, 2025
Unprompted review
Reply from Swapzone
Hi, William!
So happy to hear you had such a smooth SOL to TRX swap! Thanks for trusting Swapzone and for the recommendation, it really means a lot to us!
If you decide to explore further, we’re constantly improving the platform and opening up new opportunities across exchanges, DEX, stake, so there’s plenty more to try next time!
Best regards,
Swapzone team
I wanted to share my experience after…
I wanted to share my experience after encountering a failed transaction earlier today.
I contacted support, and the team was incredibly fast in getting back to me. They understood the problem immediately and helped me through the recovery process efficiently. It's situations like this that really show why prompt customer service is essential on an exchange.
The quick resolution meant I didn't have to worry for long. Your help was much appreciated!
December 9, 2025
Unprompted review
Reply from Swapzone
Hi, Pri!
This is exactly why our support team stays on high alert! So happy they could jump in quickly, sort everything out, and give you peace of mind again.
Thank you for the 5-star review and for trusting Swapzone. We always aim to provide this level of care across everything we do.
Best regards,
Swapzone team
Reply from Swapzone
Hi, Awoki!
Love hearing that! Thanks for the 5 stars and the recommendation. We’ll keep making swaps fast and easy so you always feel confident coming back!
Best regards,
Swapzone team
Trusted !
Trusted website ! , recieved my 10 usd bitcoin to litecoin in just 30 mins , would recommend 100%
November 10, 2025
Unprompted review
Reply from Swapzone
Hi, Kommes!
Glad to hear your exchange went fast and smoothly! Thanks for your trust – your feedback means a lot to our team. We’ll keep improving to earn 5 stars next time!
Best regards,
Swapzone team
Be carefull !
Be carefull !
ChangeNow can take more than 1 day and reduce the original price offered by more than 1%.
I lost 1% on my transaction...
October 29, 2025
Unprompted review
Reply from Swapzone
Hi, Aston!
We’re sorry this experience wasn’t as smooth as you hoped. We always aim to make swaps safe, fast, and transparent, and our team works hard to help every user along the way.
In this case, the delay and slight rate change happened because your deposit was sent on a different network. Our team confirmed with you before proceeding, and a refund was always an option if you preferred.
To help all our users get exactly what they expect, floating exchanges can have differences of up to 3%, while fixed-rate swaps ensure the exact amount. We appreciate your feedback and are always looking for ways to make the experience even better for everyone.
Best regards,
Swapzone team
everything is in one place
I'm new to cryptocurrency, and I'm always frightened by the choice of services. I really liked that everything is in one place here, and you can choose from familiar names and compare prices between them. The exchange took place fast and without any problems.
October 15, 2025
Unprompted review
Reply from Swapzone
Hi, Mike!
Welcome to the crypto world!🎉
We know it can feel overwhelming at first, so we’re thrilled you found Swapzone helpful and easy to use. And it's awesome to hear your first swap went smoothly. Thanks for the 5 stars!
Best regards,
Swapzone team
Be aware
It’s been 3 hours and I haven’t received my asset. They claim the network is congested but I’ve never waited this long. I feel like the ripped me off Order id 68E9830AAOCA1F56FE7A1F27
October 10, 2025
Unprompted review
Reply from Swapzone
Hi, Carlos!
As we can see, there's no order with this ID in our system. Could you please provide us with a correct exchange ID so we can check what happened?
Best regards,
Swapzone team
Reply from Swapzone
Hi, Kim!
We really appreciate your kind words and the 5 stars!
Best regards,
Swapzone team
Reply from Swapzone
Hi, Ti Bob!
Glad you enjoyed Swapzone! Thanks a lot for the 5-star feedback!
Best regards,
Swapzone team
Reply from Swapzone
Hi, Thomas!
Fast, simple, and low fees, also known as the "Swapzone trifecta"! We really appreciate your 5-star feedback.
Best regards,
Swapzone team
Very clear and straightforward
Very clear and straightforward. Happy to get a better rate than I anticipated!
September 30, 2025
Unprompted review
Reply from Swapzone
Hi, Alan!
Nothing beats getting an even better rate than expected! Thanks a ton for the awesome review (and for coming back to share your experience again)!
Best regards,
Swapzone team
Quick swap
Quick swap, not bad rate. Went really smoohtly and website was very easy to understand!
September 25, 2025
Unprompted review
Reply from Swapzone
Hi, Imme!
Thanks for the 5⭐!
Great to hear your swap worked out! We’re happy to have you with us at Swapzone!
Best regards,
Swapzone team
I had some Elasto coins and …
I had some Elasto coins and I could not transfer them anywhere. I found swapzone. I sent the money thru swapzone . It showed me that the transaction never happened. I thought I got scammed … and I told my wife the money it’s gone honey .
One day and 1/2 I get a notification that a deposit was made to one of my wallets . The swap was success . I didn’t know it takes that much time .
September 17, 2025
Unprompted review
Reply from Swapzone
Hi, Tiberiu D!
Thank you for sharing your experience! We’re glad everything worked out in the end, and your coins reached your wallet safely. Sometimes transactions can take a bit longer depending on the network, but our support team is always here to help. Please don’t hesitate to drop us a message if you ever have any doubts.
Best regards,
Swapzone team
Very smooth and fast transactions
Really helped me for convert small amounts when needed. Really a very valuable service. Should rate more than 5 stars if there is!!! keep it up swapzone!!!!
September 16, 2025
Unprompted review
Reply from Swapzone
Hi, Ashoka!
Thank you for such amazing feedback! We’re delighted to hear that Swapzone is always there when you need it. Your support means the world to us.
We’ll definitely keep it up! 🚀
Best regards,
Swapzone team
technical support was fast and helped…
technical support was fast and helped ensure the transaction was done smoothly.
September 9, 2025
Unprompted review
Reply from Swapzone
Hi, edgar!
Thanks for the 5 stars! We appreciate you choosing Swapzone.
Best regards,
Swapzone team
Reply from Swapzone
Hi, kxr!
Thank you for the 5-star rating. We're glad your exchange went smoothly! If you ever need assistance, our team is here to help.
Best regards,
Swapzone team
made good experiences
made good experiences. chaged IOTA in about 5 minutes.
September 8, 2025
Unprompted review
Reply from Swapzone
Hi, Gabriel!
We’re glad to hear your IOTA exchange went smoothly and quickly. Happy to have you with us at Swapzone!
Best regards,
Swapzone team
Delay Issues with Exchange / Thanks Swapzone
I recently had an issue with a delayed transaction while using Swapzone. Since Swapzone is an aggregator/mediator between different exchanges, the delay was on the side of the actual exchange – not Swapzone itself.
What really stood out to me was the incredible support I received from Wayne at Swapzone. He was proactive, professional, and persistent – constantly following up with the exchange and putting pressure on them until my payout was finally released.
Without his effort, I doubt the issue would have been resolved so smoothly. Wayne truly went above and beyond to make sure I wasn’t left hanging.
Because of this experience, I can confidently recommend Swapzone. Problems can happen with any exchange, but the way Swapzone’s support (especially Wayne) handled my case shows that they genuinely care about their users and take responsibility as a mediator.
Thank you Wayne & Swapzone – highly recommended!
August 31, 2025
Unprompted review
Reply from Swapzone
Hi, AnonymBull!
Thank you for taking the time to share your experience! We’re sorry you faced a delay with our exchange partner, but we’re very glad to hear that Wayne’s efforts made the difference.
We truly appreciate your trust in Swapzone and your recommendation. We’ll continue to strive to ensure every experience is as smooth and supportive as possible.
Best regards,
Swapzone team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.