I have never been so disappointed by a company. Less than six months after purchasing a brand-new Tissot Classic Dream Lady watch directly from the Sydney boutique, it developed faults n... See more
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I only wanted to buy a Moonwatch but it’s impossible without visiting a store. The telephone number given doesn’t work, the online chat repeats the same message’visit a store’ This isn’t a 21st Centu... See more
Bought a beautiful MIDO watch in Italy in August whilst on holiday. Automatic and simply stopped working after 3 1/2 weeks. Swatch Group UK in Southampton put me onto their Mido Service Department wh... See more
Company details
Information provided by various external sources
Manufacturer of finished watches and parts.
Contact info
Germany
- swatchgroup.com
1.8
Poor
23 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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High price and long delay for a battery replacement
I sent my Tissot Touch 2 to have its battery replaced. Unfortunately local watch repairers will not do this for this particular model because of the touch screen. Despatched 28/10/2021, expecting to be charge £25 for the basis service but charged £50 + £18 postage & insurance. After much chasing, I eventually received it back on 03/12/2021 (5 weeks later). When I pressed "activate" to activate the touch screen, the button stayed depressed and would not release. The screen initially activated so that I could cycle between hh:mm:ss and date, but now is inactive.
I returned under warranty repair 06/12/2021, received by SG on 07/12/2012 [their delivery pack arrived 08/12/2021 but I used one I already had]. It required a replacement part which they had to send away for! I received it back on 17/12/2021 (2 more weeks) but had to correct the date (2 days out) and time (~1 minute out). This is a precision watch, so I expected the date/time to be correctly set.
So for a routine battery change, I waited 7 weeks and was charged £68; in my view this was extortionate. I had to chase for updates, otherwise I would have been told nothing about the delays. The excuses given were related to issues arising from the Covid epidemic. In my view, SG Service Department needs a thorough internal review of its service standards and costs.
December 18, 2021
Unprompted review
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