Swatshorts 

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Rated 4 out of 5 stars

My hoodie arrived today. Shipping took longer then expected but I received exactly what I ordered, well packaged and undamaged. I would order again from this company.

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Rated 1 out of 5 stars

😡I would give it a negative-5 star if possible. They promised me product delivery within 10-14 days. It has been twenty days with no Baerskin Hoodie in sight. They no longer answer my emails. Horribl... See more

Rated 1 out of 5 stars

Made by the same MUPPETS THAT MAKE THE TACKTLE BEARESKIN HODDIE , DONT FECKING BE SO STUPID AS TO FALL FOR THESE ADDS , CLOTHES MADE SOMEWHERE IN EASTERN EUROPE, COMPLETE CRAP , SAVD YOUR MONEY AND... See more

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Rated 1 out of 5 stars

I would give them a minus 4 if l could. Ordered shorts and belt. Got the belt, but no shorts pretty expensive shorts. No more communication from rip off artists after giving me many delivery dates. Wi... See more

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Rated 4 out of 5 stars

Just what I ordered!

My hoodie arrived today. Shipping took longer then expected but I received exactly what I ordered, well packaged and undamaged. I would order again from this company.

December 9, 2022
Unprompted review
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Reply from Swatshorts

Dear Mark,

Thank you for taking a few moments to share your thoughts!

I am so happy to hear that although you had to wait a while for your order, you are satisfied with our product! Your appreciation is the best reward for all our hard work.

Regarding delivery speed, we have indeed experienced some delays in processing and shipping the orders due to high demand. However, we have already been making some updates, and we hope to see an improvement soon.

We can't wait to see you back at our store!

Best,
Fiona

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Rated 1 out of 5 stars

😡I would give it a negative-5 star if…

😡I would give it a negative-5 star if possible. They promised me product delivery within 10-14 days. It has been twenty days with no Baerskin Hoodie in sight. They no longer answer my emails. Horrible company. I am a disabled veteran, and I really needed that hoodie.

November 26, 2022
Unprompted review
Rated 1 out of 5 stars

Final update and WARNING!!!!

Final update.....now in English so i hope that people think twice before they order something at Swatshorts.
ive placed on 18th of juli 2022, 2 separate order for shorts. 1 full price €59,95 and one with discount €39,95. Both short ridiculous big. So just send it back you would say......wrong!!!! The company is not in Holland as they would like you to believe. So you have to send it to countries far away and even over seas. Long story short( in this story a bad word choice). Till now, no fitting shorts, in total 16 emails, double amount of lame excuses about not in stock after all, apologies, solutions regarding payback and even conformation that the payback was made...they now came up with the next lame excuse (after 16 emails) that my email adress is unknown to the accounting department.
This company is the worst online company there is and should be banned from the internet.
So to all the people that want to buy shorts...... do your self a big favour and DONT BUY THEM AT SWATSHORTS.COM!!!!!!!! Even one star rating is way to much for them.

July 18, 2022
Unprompted review
Rated 1 out of 5 stars

Beware of True SWAT Return Policy

I ordered a pair of Swatshorts in size 28 for $69.95 after watching a convincing ad for the product. After receiving the shorts, I examined them and tried them on. They seemed large but the quality of the material appeared to be as advertised. Later, I discovered they do not offer exact sizes as their webpage suggests. When I decided to keep them, I cut the tag and after wearing them for a few hours, the waist fastener that protrudes beyond the inside of the waistband began irritating my skin. I followed the return procedure, placing the shorts in the original packaging and included the tag that accompanied the shorts. When I inquired about the return, I was told the tag was not in the package (I can assure that it was) and they could not process the return. So, I am out $69.95 plus the $10.95 for shipping and no shorts to show for it. Please be aware this company is not as customer focused as most you may be accustomed to doing business with.

Update: Following my review of 10/7/22, I was contacted by True SWAT and offered a full refund of $69.95. My confusion over sizing resulted from the size chart which has, as its left most column the numeric size in inches, followed by the more general sizes S, M, L...4XL. It is this second column that represents the actual sizing of the shorts. Their 14 day return policy states, "For this, your item should be in original selling condition, which means:
- It should be in its original packaging with the tags and labels intact
- It shouldn’t be damaged, stained, altered or washed"
However, unless the shorts arrived damaged, you will need to pay for return shipping, which in my case was $10.95. I should also repeat that the quality of the material and workmanship was very good.

October 7, 2022
Unprompted review
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Reply from Swatshorts

Hi Dennis,

Thank you for taking a few minutes to write your feedback here!

We understand that your SWAT Shorts did not seem to fit you quite well, and that you didn't receive your refund after returning your product, as you were informed that the tag was not in the package. We are sorry to hear that!

Regarding our sizing, unfortunately, there is no official or universal conversion system out there that we could use to describe the available pants sizes with absolute accuracy.

We have done a lot of research before creating our current size chart; however, we recognize the a number of our customers are having trouble getting their correct size. We definitely understand how frustrating that can be, and we would like to apologize for the inconvenience!

We are working on updating the information we have on our website to make it easier for our customers to pick the best-fitting size for themselves.

As a general rule, we do require our customers to send their products back in the original packaging in resellable condition and with all labels and tags attached. As for your specific concern, please send us your order number or the email address you used to place your order at fiona@swatshorts.com so I can look into this and help offer a satisfactory solution for you.

I look forward to hearing back from you.

Best,
Fiona

Rated 1 out of 5 stars

Wrong size sent to me, but I pay to return???

A month and a half after I ordered them, Swat sent me two of the wrong size shorts. Now they're asking that I pay shipping to return the shorts to their warehouse in Florida. That's just bad business.

September 16, 2022
Unprompted review
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Reply from Swatshorts

Hello Cliff,

Thank you for your feedback!

I am sad to hear that you received the wrong size. But it saddens me much more the fact that our Customer support failed to rectify the initial issue. That is surely not the way we want to treat our customers.

I will surely investigate what happened and make sure that won`t happen again. Furthermore, I would like to assist you personally and find a satisfactory solution for you. Therefore, please contact me directly at fiona@swatshorts.com with your order details.

I look forward to your email!

Best,
Fiona

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Rated 1 out of 5 stars

Order next size bigger....

Order next size bigger....
mine came and were snug (3 pair)
Figured that was OK, I like a good comfortable snug.
took me about a month after receiving my order to have them washed the first time. Well, Goodwill is going to get them as they have a 14 day return policy. Policy is policy, as Customer service told me. I'm only out $200 for shorts I cant wear. They say they don't shrink...well, they do. Goodluck

September 11, 2022
Unprompted review
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Reply from Swatshorts

Hello Greg,

Thank you for taking a few minutes to write a review!

I understand how frustrating that must be for you to receive a product that does not meet your expectation. It's not easy for us to read criticisms about our Swat shorts but we understand that everyone has different needs, and our shorts may not be the best choice for everyone.

We are so sorry to hear that the Swat shorts shrank after just one washing. Generally, we suggest washing them at 30 degrees. However, they should not shrink even if you wash the at higher degrees. I know how disappointing it is to discover that your product shrank after barely using it.

Rest assured, we have a manufacturer's guarantee that applies to all of our products. Please contact me directly at fiona@swatshorts.com and will guide you through the procedure myself.

I will be looking forward to hearing from you!
Fiona

Rated 1 out of 5 stars

Terrible customer service, refused refund.

I ordered 2 pairs of shorts and the belt. The belt came in pretty quickly but the more expensive over 100$ order never came. I went back to the confirmation email and used the tracking number they provided and checked it over and over and never changed from "being processed at the facility" I never received any notification from them. I reached out to them to see what was going on. THEY SAID IT WAS MY FAULT IT WASNT DELIVERED. Then they said it was MY RESPONSIBILITY to come get it from the sender. Then they sent it back to the company because I did not go pick it up within 7 days (it said processing on the tracking number this whole time) I requested a refund and they refused. They said they could resend it for free IF they had any in stock. But what is to stop this whole thing happening again? The belt is great though.

September 8, 2022
Unprompted review
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Reply from Swatshorts

Hi Jorge,

Thank you for taking a few minutes to share your experience with us!

We are glad to hear that you liked our belt! However, we understand that you still have yet to receive your Swat Shorts, and when you tried asking for a refund after finding out that your order was returned to sender, your request was not approved. Please accept our sincerest apologies for all the trouble.

As a general rule, when orders are returned to sender, we do offer free reship. We also ask the customer to confirm their address, as most of the time, the reason orders are returned to sender is because of an incorrect address.

Regarding your concern, kindly email me at fiona@swatshorts.com so I can assist you directly and help offer a satisfactory solution for you.

Best,
Fiona

Rated 1 out of 5 stars

Made by the same MUPPETS THAT MAKE THE…

Made by the same MUPPETS THAT MAKE THE TACKTLE BEARESKIN HODDIE , DONT FECKING BE SO STUPID AS TO FALL FOR THESE ADDS , CLOTHES MADE SOMEWHERE IN EASTERN EUROPE, COMPLETE CRAP , SAVD YOUR MONEY AND BUY FROM REPUTABLE BRANDS LIKE CAHARTT, DICKIES or YOUR GRANNY ...STAY AWAY FROM THIS SCAM ,,,. YOULL NEVER REGRET WHAT IM TELLING YA !
IF U DONT BELIEVE ME ME GO AND BUY SOME CRYPO COINS TOO AND EMPTY YOUR BANK ACCOUNT FOR GOOD , PLUR THEY TAKE DOUBLE PAYNENTS, GOOD LUCK TRYING TO GET YOUR MONEY BACK!

July 16, 2022
Unprompted review
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Reply from Swatshorts

Hi Paul,

Thank you for your feedback!

It seems like your experience with our company was far from great. I am not quite familiar with your case but if I may assist you in any way I will be more than happy to do it.

Therefore, please reach out to me directly at fiona@swatshorts.com, and I will be more than happy to assist you.

I'm looking forward to hearing from you!

Best,
Fiona

Rated 1 out of 5 stars

I would give them a minus 4 if l could

I would give them a minus 4 if l could. Ordered shorts and belt. Got the belt, but no shorts pretty expensive shorts. No more communication from rip off artists after giving me many delivery dates. Will be reporting to the FTC. Another chinese company ripping off American public. think covid!! Please stop buying products from china as they are not finished with America yet.

July 13, 2022
Unprompted review
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Reply from Swatshorts

Hi Hank,

Thank you for taking a few minutes to write a short review!

We understand that you still haven't received your SWAT Shorts, although you have already received the other item that you ordered - and on top of that, you haven't received concrete updates on your order status. We are sorry to hear that!

It seems that we could've done a much better job at updating you regarding your order and our shipping time. Rest assured that we are continuously improving our processes and communications so we can provide better service to our customers. As for the delivery, it has indeed been an issue for us lately. However, we have recently made some changes, so we expect things to improve moving forward.

If you still haven't received your order, kindly email me at fiona@swatshorts.com, and I will be assisting you myself. Please don't forget to provide your order number in your email.

Again, we apologize for the inconvenience!

Best,
Fiona

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Rated 1 out of 5 stars

Significant Inconsistent Sizing Issues

I had bought a pair of SWAT Shorts a couple of years ago and I was satisfied with them. I decided to buy another pair and ordered another set in the SAME SIZE. The new pair turns up, and the sizing is completely different to my first pair. I write to them and they offer to ship another pair to me, and provided a sizing table that is different to the sizing table on the website!

Three days after offering to send me another pair in a different size, they write to say they have no Large shorts IN ANY COLOUR in current stocks. This response aroused my cynicism. When I went back to the website, there was nothing stopping me ordering more shorts in that size, despite their statement they were out of stock.

I was assured that I would receive another pair as soon as they were available. Well, it's now been 41 days and no shorts.

I won't be ordering from SWAT Shorts again due to this experience, and I will not recommend them to anybody.

May 18, 2022
Unprompted review
Rated 1 out of 5 stars

Impossible Inconsistent Sizing - Just Don't Bother

I was very apprehensive about buying clothing over the net - solely because I was concerned about sizing.

I borrowed a tailor's tape measure prior to ordering to confirm my waist size.

When the shorts arrived (purportedly 2XL size) it was just a total joke. They were nowhere near the claimed size - way too small. I bought green and beige pairs.

So I told the company and they kindly sent replacement pairs, supposedly 3XL size, which arrived after several weeks. The green pair, labelled "3XL" were barely different to the first pair even though I had lost 4kg and some minor waist size in the interim. The beige pair, also labelled "3XL" literally fell off around my ankles and required a belt. When the belt was tightened to keep them up it had the effect of making the SWAT shorts look like a potato sack - even the colour was right.

If this had been in a store, I would be looking for the hidden camera - thinking I had been pranked!

I am screaming in desperation at this company. Although they attempted to be helpful in assisting me with replacement pairs, I feel like I am flipping between alternative universes trying on their shorts: just how is anyone supposed to get a pair that fits when the Chinese factory seem to sew whatever sizing label is to hand with no regard to the actual size when they manufacture these shorts?

An absolutely frustrating experience like no other I have experienced. Perhaps SWAT Shorts should spend less money on expensive YouTube advertising and more on quality control or go B2B with a company in China that has just SOME idea rather than the current NONE.

SWAT Shorts, I give up, you and your Chinese manufacturers have beaten me. You have permanently burnt me from ever buying untried clothing brands online again. I will only buy brands, styles and sizes I know fit me.

I would like a refund please as I am tired of participating in this sizing "lucky dip".

December 13, 2021
Unprompted review
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Rated 1 out of 5 stars

Hit or miss..

Hit or miss... Bought 2 pair both the same size. Both labelled with the same size. One fits perfectly the other is like wearing a tent. Buyer beware. Stuff that is made in China is getting worse. The quality control is just not there.

November 28, 2021
Unprompted review
Rated 1 out of 5 stars

Weird sizing, may want to order 2 sizes up

The short are well made and quite tough, but badly sized. Ordered by my waist size, large, and they were way too small. They waist fit OK but I couldn't fit anything in the cargo pockets because they were practically skin tight. Couldn't raise my legs without squeezing my crotch. Took 2 months to deliver. Contacted company twice about order before they were finally shipped. Couldn't return them as window had passed and I had thrown out the packing. Waste of money for me.

October 11, 2021
Unprompted review
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Reply from Swatshorts

Hi Colin,

Many thanks for sharing your thoughts with us!

I'm so sorry to hear that you had such a disappointing experience with our company. It sounds like both our service and our product failed to meet your expectations.
I have already forwarded your comment to our Logistics and Product Development team so that future improvements can be made.

I sincerely apologize for any inconvenience that this may have caused you.

I know my response comes late, but I would love to help you. Please don't worry about the return window having passed, we would not want for you to feel like you have wasted your money on a product that you are not happy with. I would kindly ask you to contact me directly at fiona@swatshorts.com and I will be happy to help you.

I look forward to hearing from you.

Kind regards,
Fiona

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Rated 1 out of 5 stars

Ordered XL - but much smaller

Ordered XL and took a long time to arrive. The XL is like a size 34 to 36 as opposed to 38 to 40. Way too tight for an XL unless the XL in the country of manufacturing is much different than Canada. If I can’t give them to someone in my family - I will return them for a refund - if possible with SWAT ! They are made well But terrible sizing.

October 9, 2021
Unprompted review
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Reply from Swatshorts

Hi Peter,

Many thanks for your feedback!

I sincerely apologize for the inconvenience caused! I have already brought the issue with sizing up to our Marketing Team so that they can amend the size chart.
I am really sorry that the product didn't fit you well and that you were not happy with it.

I also apologize for the late response. Please contact me directly at fiona@swatshorts.com and I will be happy to assist you with the return process, in case you still have not returned them.

Many thanks,
Fiona

Rated 5 out of 5 stars

RIGHT PRICE ,RIGHT FIT,PROMPT DELIVERY

June 22, 2021
Unprompted review
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Reply from Swatshorts

Hi Corky,

Thank you for taking the time to write a positive review!

I am so happy to hear that you are truly satisfied with our product and service.

Our team works really hard to create a high-quality product that best suit our customers need and provide the best service that our customers deserve. Your appreciation lets us know that all our hard work paid off.

We are always grateful for customers like you, and we look forward to seeing you back at our shop soon!

Best,
Fiona

Rated 5 out of 5 stars

Quality product

The quality of these shorts is great....tough material and well designed. Follow up service is first rat in these difficult delivery times. Very helpful with prompt replies to questions. Thanks!!

June 19, 2021
Unprompted review
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Reply from Swatshorts

Hi Phil,

Thank you so much for the kind words!

It is so good to hear that you like the quality and design of our product and that you appreciate our service. It is our goal to offer high-quality products in great design.

Customer Satisfaction is very important to us, and that's why we work really hard to provide prompt and efficient service to our customers. Your appreciation is the best reward we can ask for for all our hard work.

We are always grateful for customers like you. We'll be looking forward to seeing you back at our store soon!

Best,
Fiona

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