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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality of the autographed items and the care taken in packaging, ensuring items arrive in perfect condition. The service is frequently described as amazing, with many people appreciating the efficient delivery and the professionalism of the staff. However, some people were dissatisfied with the company's organization and communication, citing issues with delayed signings, missing items, and a lack of responsiveness. A few other people also expressed concerns about the perceived authenticity of some items, or reported minor damage like creases.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are happy with their purchases, praising the... See more

Service

Reviewers mention positive feedback about service. Many customers praise the amazing and excellent service,... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent photos, signed items, and funko... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with items... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the responsiveness and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have participated in several of SWAU's auctions for autographed memorabilia. My most recent shipment from the July Auction arrived damaged. UPS bent the envelope to the point where the inner... See more

Rated 5 out of 5 stars

Absolutely amazing service. I ordered a signed Radagast photo with SWAU certification by Sylvester Macoy in Blue ink. The process was swift and easy and I was updated at every step of the way. I am ex... See more

Rated 5 out of 5 stars

I have participated in three of SWAU's auctions and the service has been fantastic. From the purchase process to them contacting by email when the items are being shipped out with the ups tracking n... See more

Rated 5 out of 5 stars

I’ve purchased from SWAU more times than I can count and never had a negative experience. They’re a great place to get autographs from your favorite celebrities. My most recent purchase was a pre-orde... See more


Company details

  1. Collectibles Store

Written by the company

SWAU connects fans to their favorite celebrities with autograph opportunities from Star Wars, Marvel, DC and more. We help bring your favorite stars to the world's top comic conventions, and offer monthly auctions, autograph authentication and engaging online communities to collectors worldwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

231 reviews

5-star
4-star
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1-star

Replied to 28% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent first time auction…

Excellent first time auction experience. Constant communication throughout with bidding and auction completion. Received merchandise quickly, and well packaged.
My only complaint would be that there was a tiny crease in one of the photo's corners that may have occurred during packaging or shipping. Not earth shattering since it can be covered when matted and framed. Looking forward to my next experience with SWAU!

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

Placed a pre order for the Bryan…

Placed a pre order for the Bryan Cranston send in. I’ve used them before for sending in, and they never disappoint. The product arrived perfectly safe, and I never have to worry if it’s going to show up or not. One of my favorite companies to use!

June 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Bryan Cranston Funko

I ordered a Bryan Cranston autograph. SWAU was great to deal with from the start. They received my Funko. Followed my instructions and sent it back to be in excellent shape with a super-fast delivery. I couldn't be happier.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

SWAU pre-order Finn autograph

For my pre-order Finn autograph, I got everything that I expected, and SWAU followed all my instructions to an amazing level. I am extremely satisfied with this autograph. I chose the picture, the ink color and the autograph and photo turned out beautiful.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Send-in signing

Amazing service that exceeded my expectations! At first I was skeptical as this was my first “send-in signing” and had my concerns. I went ahead and placed the order yet realized I had done it incorrectly, I reached out to SWAU to ask if there was anything that could be done to resolve the problem and the customer service team responded promptly and helped me through the process to which I was very pleased! All of which was done within a few hours of reaching out 10/10 customer service! The details on SWAU to help with how to ship, what to send etc is also a very helpful resource that everyone should know about as this is what helped my item come back EXACTLY AS I SENT IN! The final result is absolutely astounding and can be seen it was treated with professionalism and respect while in their hands which helped preserve condtion! I will forever cherish in my collection as this was a very special signing to me and for that I would RECOMMEND SWAU over and over to anyone having second thoughts don’t hesitate you won’t be disappointed! 10/10 ALL AROUND I could not be happier, thankyou again to everyone at the Swau team.

June 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Reliable source of authentic autographs

I have had only positive experiences with SWAU so far. All orders come with reference numbers and I receive multiple e-mails for confirmation, item received (for send-ins), dispatch, tracking and delivery which I appreciate for valuable items (autographed collectables). Their private signings have expanded over the years to offer many big names which you don't find elsewhere. I like that they also have an auction to allow people to sell their collectables. If you are looking to get a collectable signed or purchase an autographed collectable I would recommend SWAU.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

I love SWAU

I love SWAU. I sent an item in to get signed and got it back exactly how I wanted it. I even changed the color I wanted used to sign my Funko Pop but forgot to email them, so I put it on a sticky note and they made sure I got what I wanted. I highly recommend them and have already ordered another autograph from them.

May 30, 2025
Unprompted review
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Rated 1 out of 5 stars

I sent in my stranger things poster…

I sent in my stranger things poster back in 2023.i have Joseph Quinn and David harbour already on it
So I paid for Winona, Sadie, Joe and Natalie
I received an email 4days ago from swau sayings they have lost my poster. But are willing to pay for it but nothing else. I spent just under 600quid and they aren't giving me it back! Not sure what to do ?
I won't send in anything again
Absolutely gutted

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

First timer.

Added 3 fantastic pieces to the collection at fair prices. Lighting Quick turnaround and packed better than most in the business.

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience,my items were handled…

Great experience,my items were handled with care! Had a Tom Hiddleston tesseract signed - I love it so much and it is on display in my office. Definitely am recommending to my friends. I have my eye on and hope to purchase soon a Gal Gadot item!

March 24, 2025
Unprompted review
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Rated 5 out of 5 stars

SWAU is EXCELLENT!

Sent SWAU two comic books to get signed and then shipped to CGC for grading. Both books came back in Excellent condition due to the Fantastic packaging done by SWAU!
I also received my signatures in the color I requested with the pen I supplied!
I’ve used SWAU before for signatures and will continue to due so, they’re are EXCELLENT!!!

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

I had an absolutely fantastic experience with SWAU! The website is easy to navigate, the ordering process was seamless, and my item arrived quickly, beautifully packaged, and in perfect condition. Customer service was top-notch—responsive and genuinely helpful. As a collector, I couldn’t be happier with SWAU. Highly recommend to anyone looking for quality signed collectibles.

March 5, 2025
Unprompted review

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