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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the quality of the autographed items and the care taken in packaging, ensuring items arrive in perfect condition. The service is frequently described as amazing, with many people appreciating the efficient delivery and the professionalism of the staff. However, some people were dissatisfied with the company's organization and communication, citing issues with delayed signings, missing items, and a lack of responsiveness. A few other people also expressed concerns about the perceived authenticity of some items, or reported minor damage like creases.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are happy with their purchases, praising the... See more

Service

Reviewers mention positive feedback about service. Many customers praise the amazing and excellent service,... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent photos, signed items, and funko... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with items... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the responsiveness and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have participated in several of SWAU's auctions for autographed memorabilia. My most recent shipment from the July Auction arrived damaged. UPS bent the envelope to the point where the inner... See more

Rated 5 out of 5 stars

Absolutely amazing service. I ordered a signed Radagast photo with SWAU certification by Sylvester Macoy in Blue ink. The process was swift and easy and I was updated at every step of the way. I am ex... See more

Rated 5 out of 5 stars

I have participated in three of SWAU's auctions and the service has been fantastic. From the purchase process to them contacting by email when the items are being shipped out with the ups tracking n... See more

Rated 5 out of 5 stars

I’ve purchased from SWAU more times than I can count and never had a negative experience. They’re a great place to get autographs from your favorite celebrities. My most recent purchase was a pre-orde... See more


Company details

  1. Collectibles Store

Written by the company

SWAU connects fans to their favorite celebrities with autograph opportunities from Star Wars, Marvel, DC and more. We help bring your favorite stars to the world's top comic conventions, and offer monthly auctions, autograph authentication and engaging online communities to collectors worldwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

231 reviews

5-star
4-star
3-star
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1-star

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Just Amazing

SWAU is just amazing. Super friendly and effective customer service. Extremely reliable, would recommend to anyone.

August 8, 2024
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Rated 1 out of 5 stars

They never reply

Over the last three months i have contacted them several times through their website. I never get an answer. Very poor service.

I emailed them again.
Now 10 days later still no reply.

Why do they not answer ??

August 8, 2024
Unprompted review
SWAU logo

Reply from SWAU

We’re sorry to hear about your experience and truly appreciate your feedback. At SWAU, we strive to provide the best service possible, and we regret that we didn’t meet your expectations this time.

We’d love the opportunity to make things right. Please reach out to us at support@swau.com, and our team will be happy to assist you in resolving the issue.

Thank you for giving us the chance to improve. We look forward to hearing from you.

Rated 5 out of 5 stars

Harrison Ford Indiana Jones…

Won a Harrison Ford Indiana Jones signature on the auction at a great price. Paid a little extra for the letter of authenticity which is fantastic and my signature was examined and graded by Pete Chuka. On the rear of the picture is also a Beckett witnessed hologram which also gives it that extra piece of authenticity. Superb service from SWAU and when my autograph was sent it took 3 days from US to UK. Will DEFO be using SWAU again!

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

A review many can attest to!

The multiple times I’ve used SWAU was all experiences I had no issues with! For requests I had for example shipping speed & deadlines, they were very accommodating & specific with what needed to be done which all worked out well in the end. They were able to provide autographs to my collection that I didn’t expect I would have the opportunity in doing so. As well, they are able to provide much more than services to us when they have a variety of Facebook groups to connect with other collectors around the world, just the tip of the iceberg! I do recommend SWAU for potential new customers & I thank them for what they’ve done for us fans in various ways like private signings, conventions, forums, you name it!

August 4, 2024
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Rated 5 out of 5 stars

always a solid experience

always a solid experience, pen and signing requests are completed to the best of their ability, crazy talent for signings, couldn't ask for more from SWAU

August 4, 2024
Unprompted review
Rated 5 out of 5 stars

SWAU is the top authority on ink

SWAU is the top authority on ink, period! They continue to bring you "UNOBTANIUM" signature opportunities from around the world. Their customer service is also second to none!

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Top Notch Service

SWAU has continuously lived up to every expectation I’ve had for them both in attracting unique names/talent to complete private signings and when they run the autograph pre-orders for convention partners. And their customer service is top notch. Any time I’ve had an issue they have always been quick to respond and quick to rectify the situation. Great people too, very professional which definitely matters in this business. I would highly recommend doing business with them.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great people, even better service!

Being a newcomer in the hobby, SWAU gave me a great sense of community, consistent communication with professional experience, expert opinions, lifelong friends.. the list is endless.

Without any hesitation I'd recommend every single time 10/10!

April 13, 2024
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Rated 5 out of 5 stars

Best authentication

SWAU has saved me multiple times from buying fake autographs. Their online authentication review is the fastest, and most trust worthy. I’ve used them ever since they have started it and has never failed me.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

This is a great resource for all your…

This is a great resource for all your autograph needs! The celebrities they have gotten are top notch and prices are reasonable (NOTE: prices vary based on celebrity). High recommend and get back to you when you have questions!

July 12, 2024
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Rated 5 out of 5 stars

Professional yet Personable

I joined SWAU on fb at the first year and have seen their development and professionalism and range of resources for the hobby grow tremendously. I love their auctions, inventory, friendly community and engaging social media content.

I have made friends through swau and I think their entire ethos is very well balanced. A big fan. Always professional, yet personable.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

SWAU #1

I had an amazing experience with SWAU! Andy is the best and I am forever grateful.

August 2, 2024
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Rated 5 out of 5 stars

Trust

Trust is paramount. I've attended in person events as well as participated in several send-ins. I absolutely trust SWAU with my collection. They're knowledgeable, passionate, and welcoming to new collectors. Truly one of the best organizations in the autograph hobby sphere!

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

A+ service

Had a lot of send ins and bought from store several times with A+ service. Package well and keep you in the loop when item is sent. Great company.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Simply the best

Simply the best

SWAU is unlike other facilitation company out there. From the moment you place an order, you will get weekly emails on signing updates and team able to answer any question you have. A team that handles your item with the upmost care and strives to make sure the talent that signs your item gives you the best full signature they can give. They follow your notes you leave.

Have used them multiple times and love them.

August 2, 2024
Unprompted review

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