SweetMinds  Reviews 

65
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My goodies arrived very quickly from placing the order the very next day! Came well packaged, sweet minds go the extra mile for customer service. His products are amazing and really good price too! Wo... See more

Company replied

Rated 3 out of 5 stars

Paid for 48hr postage . Wasn’t posted “no tracker available” for over a week which confirmed no postage had occurred. Have bought lots from this company. Historically been fine. This time just not gre... See more

Rated 5 out of 5 stars

Thanks mate brilliant as always. The quality is always very high, the sweets don’t taste like they’ve come from Poundland, unlike ALOT of sweet company’s! 3 orders total so far and always been impre... See more


Contact info

3.4

Average

TrustScore 3.5 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(65)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

ORDER CANCELLED NO REASON

I emailed to ask if my order was sent, next thing I know they cancelled my order. No explanation was given I am very disappointed, I don’t understand why have an online shop, if this is the way they are going to treat paying customers, it’s disgusting AVOID LIKE THE PLAGUE!!!!!!!!!!!!

November 15, 2023
Unprompted review
Rated 1 out of 5 stars

Cancelled order…

Owner Cancelled my order a week after I ordered citing ‘taking a break’ Zero confidence in this company. I know things are hard these days with rising costs
Etc, but this is a non starter….. Total
Waste of time.

September 12, 2023
Unprompted review
Rated 1 out of 5 stars

order cancelled

Order was cancelled after 2 weeks of me trying to contact them. Apparently there was a courier issue but they are still taking orders? Not even an apology.

July 1, 2023
Rated 1 out of 5 stars

Huge Disappointment

Where to even begin. Ordered on the 20th june. Spending nearly £4 on 48 hour delivery. Was lied to twice saying my order had been dispatched when it never was. On the 27th they cancelled my order without telling me until the 30th with my refund only hitting my paypal on the 7th july.

June 20, 2023
Unprompted review
Rated 1 out of 5 stars

DISAPPOINTED

Absolutely awful, the amount I recieved did not total to the price I paid. I ordered on 9th June, I then received an email asking me to review my order, at that point it hadn't even been dispatched. Customer care is awful, I emailed more than once, 1 asking when my order would be posted. And then again after I finally recieved my order asking if it was actually correct. Completely disappointed with your customer service, and products. I could have bought the same in B&M for less. How to improve??? ANSWER your emails, and don't scam the customers, there is more than one person you have done this too. Such a shame as I'm all for supporting small businesses. Shocking service, Shocking value for money! Please AVOID.

June 9, 2023
Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID
Absolute rip off... £10 mystery box absolutely nothing like shown in lives or reviews.

Friends havent received boxes or had to chase them up only to receive wrong stuff

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

Sweets

1kg of sweets were bang on, nice & fresh. Very good presentation as well.
Delivery came on time and was secure in the box.
10/10 service, thanks!

July 1, 2023
Unprompted review
Rated 4 out of 5 stars

Still paitently waiting

Dan is doing a great job I can not dispute that. However, when you keep getting emails asking how was your order, and it's yet to arrive after a week...its a little frustrating.

Now I understand that a boat load of orders, waiting for stock, delivery services can be factors in my wait. I have no issue in waiting, I have messaged to ask if there is an update as I go on holiday Soon, but I haven't had a reply as of yet.

I know you're a one man band, and yes, you're doing an amazing job. Keep up the excellent work. I'm definitely eager to see what is in my mystery box.

June 9, 2023
Unprompted review
Rated 1 out of 5 stars

I’ve emailed you guys and had no…

I’ve emailed you guys and had no response, I ordered sweets in the 9th june and still says order unfulfilled in order page but paid. I’ve emailed and has no response but then your sending me emails telling me you hope I enjoyed my order - I don’t have it!! Can someone please contact me!!

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Quality 10/10

Fresh bag of sweets came packed nicely hygiene was excellent. Great value mystery boxes and interactive staff. Very impressed with Dan and his independent business value for money.

May 6, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look