Swiftee Reviews 

214
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease of use, often highlighting the ability to track drivers live and the overall reliability. Many commend the staff and drivers for being exceptionally polite, helpful, and caring, frequently going above and beyond to ensure secure and successful deliveries. People appreciate the excellent communication and the swiftness of the service, with many packages arriving quickly and as expected. However, some customers mentioned occasional delays, with deliveries arriving later than expected or behind schedule.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often praising drivers for being polite, respectful, and... See more

Staff

Customers had positive experiences with staff, frequently praising drivers for being professional, polite,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fabulous delivery and experience with Swiftee, who helped us all week to courier an order from Rinkoff’s Bakery each morning. Rodger is absolute superstar and went out of his way to help, i... See more

Company replied

Rated 5 out of 5 stars

You guys need to update the website so we can tip the drivers. I'm happy with the service, it's good to be able to track live the drivers, I will be using it quite a lot the service so it helps my c... See more

Company replied

Rated 5 out of 5 stars

Saab Singh the delivery driver was great. Stayed on the phone while I directed him through the office, and was able to deliver a surprise birthday cake. Recommend :)

Company replied

Rated 5 out of 5 stars

The driver was so polite. When I gave him a (generous) tip he wanted to give me change! Delightful young man. Thank you. A great experience so far. Let's hope he can deliver successfully.

Company replied


Company details

  1. Courier and Delivery Service
  2. Courier Service
  3. Logistics Service

Written by the company

Swiftee is reshaping London's courier landscape with its peer-to-peer and last-mile same-day delivery service. Utilising a vast courier network and advanced technology, Swiftee ensures swift and secure delivery for individuals and businesses alike. Our vision is to provide a professional same day delivery service with a personable & human approach. With trust and transparency at our core, we aim to remove the stress from same day deliveries for good.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(214)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve used Swiftee.co.uk a number of…

I’ve used Swiftee.co.uk a number of times and they always deliver 5 star service. They provide superb customer service

April 24, 2025
Unprompted review
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Reply from Swiftee

Hey there Rachel! We're glad that you find our service useful, we look forward to serving you again 🔥

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Rated 5 out of 5 stars

Super reliable

Super reliable, super quick, very efficient service, will definitely use again!

April 24, 2025
Unprompted review
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Reply from Swiftee

Hi Susana, that's great to hear! We appreciate the feedback 🫶

Rated 5 out of 5 stars

Swiftee are Very Swift Solid reliable courier service Would recommend to anyone. Prices could be lower but reasonable for a same day express delivery.

Never used this Company before found site online. For a same delivery. Very pleased with service Driver turned up very quickly. Accepted package payment was secure and safe! Item was delivered in less than an hour from pick up. From being skeptical and unsure of Swiftee. Took a chance and it went very smoothly. Driver was courteous and polite and didn't let me down. Would use Swiftee again price was higher than expected but it was a one off! Very Satisfied!

April 19, 2025
Unprompted review
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Reply from Swiftee

Hi Mr Davis, we're honoured to hear you enjoyed our service and we're looking forward to serving again in the near future! 🙏

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Rated 5 out of 5 stars

My first business delivery: EXCELLENT!!

I've just had my first business delivery. My experience from booking to deliver was very good. I had frequent updates of the progress and saved so much time! Excellent value for what I paid. Thank!

March 24, 2025
Unprompted review
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Reply from Swiftee

Hi Ally,
Welcome aboard 🛳️, we’re glad you’re now part of our family. If you need any support in the future or a more personalised service feel free to reach us hello@swiftee.co.uk - for now, thanks for the rating we appreciate it!

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Rated 5 out of 5 stars

Very smooth service

Very smooth service

March 13, 2025
Unprompted review
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Reply from Swiftee

Hi Breindy, thanks for taking the time to share your experience, we're glad the service was smooth! 🔥

Rated 5 out of 5 stars

Great customer service.

Had issue before, and they was trying the make things right. So I decided use them again for the Valentine's day order. However, at begining of this time, had an issue with a cake delivery where things didn’t go as expected, but Swiftee handled it professionally and resolved the matter quickly, specialy thanks to Jacob. His customer service was responsive and ensured I was refunded in full. Mistakes can happen, but it’s how a company responds that really counts—appreciate the effort to make things right!

February 14, 2025
Unprompted review
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Reply from Swiftee

Hi there, we're thankful that you took the time to share your experience with others, we appreciate it! ⭐

Rated 5 out of 5 stars

Very helpful driver

Very helpful driver. Great service.

January 10, 2025
Unprompted review
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Reply from Swiftee

Thanks Ian! Great to hear the driver was helpful 🎊

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Rated 5 out of 5 stars

Timely delivery

Timely delivery and the courier kindly checked whether we were in or whether it would need to be delivered to our neighbour instead.

January 3, 2025
Unprompted review
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Reply from Swiftee

Hey there Robin! Thanks a lot for taking the time to rate us - we're glad you were satisfied with the service! 🥇

Rated 5 out of 5 stars

Very swift and reliable

Very swift and reliable

December 8, 2024
Swiftee logo

Reply from Swiftee

Hey there Yudith, we're glad you found us reliable and efficient! We look forward to serving you again soon 🔥

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Rated 5 out of 5 stars

Order received within 4 hours 🎉🎉🎉

I placed an urgent order for a suitcase between 3 and 4 PM, hoping to get it by the next day. To my amazement, it arrived by 7 PM! I couldn't believe how fast it was delivered! Plus, the delivery guy was super friendly and made the experience even better! What an incredible service!

December 3, 2024
Unprompted review
Swiftee logo

Reply from Swiftee

Hi Susan, thank you very much for the rating - we're glad you enjoyed the service 👊

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